Enterprise Rent-A-Car

Reviews

• SM

  saif mohd

  4 days ago
  5.0
  Friendly staff and nice service.
• DV

  Daniel Villegas

  4 days ago
  5.0
  I’ve had multiple occasions where I’ve had to use Enterprise services, though some haven’t been pleasant but let me be clear, it is not due to the personnel or the company itself. It has to do that there the only vehicle rental company that are used by the insurance companies and they become overwhelmed with individuals needing a rental and sometimes you have to wait a couple of days in order to get one in the range of price your insurance covers. With that said , there personnel do an outstanding job with what they have available and explain your do’s as dont’s of the contract and I love the fact they give you a courtesy call the day the rental is due to turn in so to avoid any unwanted charges or in case you need to extend it. The Enterprise I use is the one on Saunders which is closer to where I live and always has the most rentals available.
• AF

  Adriana Frasier

  May 6, 2026
  5.0
  Greg was amazing Great customer service.
• AG

  Ay Guey!

  Apr 25, 2026
  1.0
  I am writing to share feedback regarding my recent experience with Enterprise. I have rented with this company many times in the past, particularly due to my military service, but this was unfortunately the most disappointing experience I have had to date. ​Upon arrival, I encountered a significant delay. The representative on duty spent a long period answering phone calls rather than attending to the customers waiting in the office. If the branch is currently short-staffed, I would strongly suggest having more personnel on shift to ensure that in-person service remains a priority. ​Most concerning, however, was a claim filed for hail damage. I drove the vehicle between San Antonio and Laredo, and there was no hail activity in either location during my rental period. It is very discouraging to be met with an unfounded claim after a long trip. ​As a frequent customer and a member of the military, I have always appreciated the convenience of Enterprise, but I believe the level of customer service needs to be significantly improved. I hope this feedback is taken into consideration to ensure better experiences for future renters.
• CR

  Carolina Rodriguez

  Apr 10, 2026
  1.0
  I did not like the customer service I received at this location nor did I appreciate the way they made me feel when I checked out the vehicle. They made it a point to take an excessive amount of photos before and after. I’ve never had issues at the location near HEB plus or airport. I would recommend those as first options.

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