Enterprise Rent-A-Car

Reviews

• KO

  Kiara Orellana

  Oct 5, 2026
  1.0
  I DO NOT, AGAIN, DO NOT recommend this Enterprise location at all. My experience has been extremely frustrating, and what started with employees being sweet and helpful quickly turned into a $1,600 bill that I am now being held responsible for even though the situation was completely out of my control. I rented a minivan from Enterprise for a trip to Alabama. During the trip, the minivan completely stopped working. Enterprise arranged an Uber for me to travel approximately an hour and a half away to pick up another minivan. At that point, I was already dealing with a stressful situation that was not my fault. The real problem started with the disabled minivan. The vehicle was parked down a hill and would not move. It would not even go into neutral. I contacted Enterprise more than FOUR times and specifically explained that we needed a flatbed tow truck because the vehicle could not be put into neutral and could not simply be pulled onto a standard tow truck. What did Enterprise do? They continued sending different tow companies/trucks without a flatbed, despite me repeatedly explaining the situation. Everything is documented. Everything is recorded. Enterprise has the evidence. In fact, I myself have screenshots of how many calls and emails I’ve sent them! After returning to Killeen, Texas because my husband had to report back to his duty station, I returned the final minivan I had received in Alabama. Enterprise even gave me 20% off because they acknowledged the circumstances and understood that what happened was outside of my control. So imagine my surprise when I later received a $1,600 bill. I have attempted to dispute this charge twice, but the area manager, Chris, continues to deny my dispute. The explanation I have been given is essentially that the charge is related to the tow truck. Let me make this very clear: How am I responsible for Enterprise repeatedly sending the wrong type of tow truck after I specifically told them multiple times that a flatbed was required? I did everything I was supposed to do. I contacted Enterprise repeatedly. I explained the situation. I followed their instructions. I made them aware that the vehicle could not move and specifically requested the appropriate tow equipment. Yet somehow, I am now being financially penalized for Enterprise’s own lack of communication, organization, and coordination between departments and towing companies. And to make matters even worse, I have been told that if this $1,600 balance isn’t paid within 180 days, it could be reported to my credit. I have worked extremely hard to build and maintain my credit, and now I’m being threatened with damage to it over a situation that I did not cause. This entire experience has been incredibly disappointing. The customer service may seem great in the beginning, and everyone may be sweet and willing to “help,” but when something goes wrong, that’s when you find out how the company actually handles its customers. Based on my personal experience, I would strongly recommend thinking twice before renting from this location. I highly, highly DO NOT recommend this Enterprise location. I would not want another customer or family to go through what my family and I have gone through.
• SS

  Seven

  Oct 1, 2026
  1.0
  Even if you rent from them a week before with no issues or from another enterprise in a different city be prepared for spontaneous/random requirements that will prevent you from renting a vehicle at this location ... Garbage
• CP

  Catherine Parish

  Sep 23, 2026
  5.0
  Just rented a car from this location and their customer service went above and beyond!! I had a reservation at another location but they didn’t have my car and the team at this location swooped in to save the day. I was greeted by Shay, chris, William, and John. Not only did they help me and replaced the car they originally gave me because I didn’t like it - they also made sure I felt safe in the new one. Definitely coming back to this location just for the customer service alone!!! 10/10
• TJ

  Trei Jones

  Sep 22, 2026
  5.0
  The whole team is friendly and helpful. However shoutout to RJ. He swapped me into a car really fast. He figured I was in a rush (which he was indeed right) he took my toddler car seat and my belongings out for me to get back in the road quicker. RJ went above and beyond. Which he deserves praise for showing me their standards here. If I could give them 10 ⭐️’s; I would. Again, thank you RJ. I will definitely tell my corporate friends to book more here.
• JR

  Jim Ricker

  Sep 11, 2026
  1.0
  My family and I have been regular customers at the Enterprise locations in Killeen for quite some time. We rent weekly—sometimes two vehicles at a time—and our monthly spending with Enterprise can easily exceed $1,000. I’m sharing that just to give some perspective on how much business we bring to your locations. Up until about a month ago, I really didn’t have many major complaints. Sure, there were occasional 30–45 minute waits, but overall, the service was acceptable. Unfortunately, since Jonathon and Chris have taken over management, the level of service has gone downhill significantly. I’ve consistently been dealing with vehicles showing check-engine lights, maintenance warnings, and tire-pressure warnings, along with cars that have trash left inside or smell strongly of cigarette smoke. When these issues are brought to management’s attention, the response seems to be excuse after excuse rather than actually addressing the underlying problem. Chris and Jonathon, this is a management issue—not a car issue. Cars don’t clean themselves; maintenance lights don’t reset themselves, and vehicles don’t inspect themselves before being rented. Those things require employees to follow proper procedures—and management is responsible for making sure those procedures are being followed. Enterprise has built its reputation on customer service, and as a loyal customer who spends significant money with your company, I expect a much higher standard. @Enterprise — please take a serious look at the management and operations at your Killeen locations. Something has clearly changed, and unfortunately, the customers are the ones paying the price.

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