Shottenkirk Nissan Katy

Reviews

• GP

  Gold Puma

  5 days ago
  5.0
  Outstanding Customer Service – James Palos at Shottenkirk Nissan Katy! My wife, our baby daughter, and I recently had an outstanding car-buying experience at Shottenkirk Nissan Katy. I want to personally recognize James Palos for his exceptional professionalism, patience, knowledge, and dedication to customer service. From the moment we arrived at the dealership in an Uber, James was already outside waiting near the entrance, ready to greet us and assist. That first impression set the tone for what turned out to be an incredibly pleasant and stress-free vehicle-buying experience for our family. We initially came to the dealership looking for a used vehicle. We had a specific budget in mind, and James took the time to understand what we were looking for and what we were comfortable spending. After discussing our options, he explained how purchasing a brand-new vehicle could actually be a better decision within our budget. What impressed me most was that James never made us feel pressured or rushed. Having our baby daughter with us made his patience, understanding, and professionalism even more appreciated. Buying a vehicle is a major decision, especially when you have your family with you, and James made the entire experience comfortable and welcoming. Once we found a vehicle that suited our needs, James gave us a complete walkthrough. He explained everything from the front of the vehicle to the back, including the engine, trunk, exterior features, interior controls, and technology. He took his time explaining the different features and answering our questions so that we understood exactly what we were purchasing. I then took the vehicle for a test drive, and once we decided to move forward, James guided us through the paperwork step by step. The entire process, including financing and approval, went smoothly. One of the things that stood out most was what James did after the financing was approved. Instead of simply completing the sale and sending us on our way, James personally walked me over to the service department, showed me where I would bring the vehicle for future maintenance or repairs, and introduced me to someone in the service department. That additional effort demonstrated something very important to me: James wasn’t just interested in selling us a vehicle. He wanted to make sure we were taken care of even after the purchase. There were so many other positive moments throughout our visit that I could continue writing about them. However, what I will remember most is how professionally James treated my wife, our baby daughter, and me from beginning to end. As a husband and father, I appreciate businesses that make the entire family feel welcome and respected. James provided exactly that kind of experience. I would highly recommend James Palos to anyone looking to purchase a new or used vehicle. His professionalism, knowledge, patience, and commitment to customer satisfaction are qualities that deserve recognition. Because of the outstanding service we received, I would definitely return to Shottenkirk Nissan Katy when it’s time to purchase our next vehicle. To the management team at Shottenkirk Nissan Katy: James Palos is an excellent representative of your dealership, and I sincerely hope his dedication to customer service is recognized. Thank you, James, for making our family’s car-buying experience such a positive and memorable one. Five stars without hesitation!
• DD

  Dori Davis

  Oct 8, 2026
  5.0
  Exceptional Service Experience with Brandon My experience with Brandon in the service department was truly outstanding. He was incredibly helpful, knowledgeable, and consistently maintained open, supportive communication throughout the entire process. I felt genuinely cared for and fully informed every step of the way. Brandon took the time to explain everything clearly, answered all of my questions with patience, and made sure I felt confident in the decisions being made. His professionalism and kindness created a level of trust that is rare to find. It’s clear he takes pride in his work and truly values the people he serves. I’m deeply appreciative of the way he handled my visit, and I’ll absolutely continue returning because of the exceptional service he provided. Brandon is a true asset to the dealership, and I’m grateful for the experience he created.
• YP

  Yve Prix

  Oct 7, 2026
  5.0
  Very pleasant 1st experience, Homer was very professional, he returned my call and provided me with my vehicle inspection report also arranged a shuttle service to return to work and to pick up my vehicle. The shuttle driver was also very kind, great team.
• AA

  Asmatullah Amirzai

  Sep 28, 2026
  1.0
  They putted this Vehicle in Car Grus for selling but it is not with them just they are catching customers to buy any Nisan car When I contacted them they were in hurry and telling when do you come we will give a good deal please come…. I told them many times that I will come but you should not waste my time Coz I am so far from your dealer They said no worry please come When I was on my way they were in touch with me and said we have the car and unfortunately when we arrived they said it is almost sold 30 minutes ago but I talked with one of the manager 12 minutes ago It means they are the biggest Scammers in USA 🧐
• AF

  anna fontenot

  Sep 11, 2026
  1.0
  Never ever purchase from this unethical, deceptive, and mischievous business! I’m a pretty sharp person and I still got scammed!!!!! It’s astonishing even to me still how I allowed this to take place right under my nose. I guess that is what happens when you have skilled Slick and quick talkers in these positions. July 2026 I went in Shottenkirk KATY with a plan. I wanted a $22,000 vehicle and I put down a $10,000 payment expecting to come out financing roughly a $12,000 balance. Well they never disclosed or even explained to me that they added two plan totaling $5000 to my balance. I’m believed they are running numbers for the $12000 when they were truly hiking the price up $17000. The paper I signed I believed was based on what the car was worth online on its own, my down payment, and monthly goal. Fast foward into the finance office when I was with another slick talking, unethical, and dishonest individual who then added a third unwanted package now totaling the balance to $21000. When I questioned certain discrepancies I was met with tricky and dishonest verbiage that made me believe that certain packages came with the vehicle for free. Lastly when I signed the paper I saw the price of $21000 and I question it because it didn’t look right but I thought this is the value after Tax and titles and before they applied the down payment. Again I said “hey if I pay this off in advance it won’t be this price because it appear that the price was with the finance term. He quickly responded (that won’t be price if you pay it off, just pay it off.) Long story short. I wanted a $22000 vehicle, payed $10000 down, and came out owing $21000 to the finance company. 🤣 wow. These people added about $8000 of fee/packages that I did not ask for nor was it explained at all regarding pricing. I was suppose to get a copy of my documents via a usb when I picked the car up and never was given the documentation. So fast foward Sep 26, I call the finance company because I had not received any documents and that’s when I found that I was scammed and owns $21000. I was completey mislead and robbed of my experience! Never ever purchase from this business! They use unethical and immoral practices to get their commission/making sales. By the way the person who did my numbers allegedly was fired for other scheming acts. So knowing this has gone on why wouldn’t you make it right with the customer??? A reasonable person/company who has any type of values would make this wrong right given the dynamics of the scheme and team effort. I’m completely disgusted with everyone involved. They knowingly and intentionally took advantage and deceived me. Also per Google this is and has been an issues, where they add packages, slick talk, and fail to make their customer aware. I’m going about this the legal way , and I do intend to fight what is right, not only for myself but any women, veteran, elderly, young adult or male who they think they can take advantage of to ensure that they start to carry themselves and this company in the most professional and honest manner. Such a beautiful moment purchasing a vehicle for my family turned into what feels like to me highway robbery! Just wow! 🤯 Nissan personnel commented below and said call and talk to the mangers… here is my response to that. Calling the managers are not helpful, they say they are with new customers and that they will call back and never do. The general manager Mr. Garrison, has people lying for him saying he’s working when he is actually out of the office. The person who scammed me is a manger Caden McLelland that got fired for being a liability to the company, yet he directly had his nasty hands in this scam and yet they don’t want to be liable for what happen with me or make it right! Update 9/14/26 They are still in hiding, I called the number provided below of behalf of Nissan Shottenkirk Katy, and IT’S A BAD NUMBER. It rings 3 times and gives a busy signal. Update 9/16/26 The GM Gerson Gamero has not reached out after he has been made away several times.

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