Shottenkirk Nissan Katy

Reviews

• HV

  hg v

  1 day ago
  5.0
  Robert D. (Service Director) took personal ownership of a complicated service issue, kept me informed directly, and worked closely with his technical and service team to get the problem resolved. I really appreciated his professionalism, responsiveness, and follow-through. The technician and service team also did a great job. Thank you, Robert, for the way you handled everything.
• CR

  carlos rodriguez

  Aug 28, 2026
  5.0
  Absolutely Outstanding Experience! My experience at Shottenkirk Nissan Katy was truly remarkable from start to finish! Diego provided an exceptional level of care, dedication, and professionalism that you don’t often experience at a car dealership. He genuinely listened to what I wanted, answered all my questions, and never once made me feel pressured or pushed into a deal. Unlike other dealerships where you can feel like you’re being rushed or sold something you don’t want, Diego and the entire team took the time to understand my needs and made the entire process comfortable and stress-free. Shottenkirk Nissan Katy truly goes above and beyond to provide the greatest customer care possible. The level of attention, honesty, and dedication they showed made this an experience I won’t forget. A flawless experience and one I would highly recommend to anyone looking for a vehicle. If you’re in the market for a Nissan, definitely ask for Diego — you won’t be disappointed! Thank you, Diego and Shottenkirk Nissan Katy, for making the entire experience truly exceptional! ⭐⭐⭐⭐⭐
• JB

  Juan Baca

  Aug 22, 2026
  5.0
  I had a great experience purchasing my 2025 GMC Sierra AT4X 1500 from Shottenkirk Nissan Katy. Gerson Gamero, Mo Faraz, Justin, and Joe Gomero were all extremely helpful throughout the process and really worked with me to put together the best deal possible. I had been shopping and comparing 2025 trucks extensively, and they were able to get me what I believe was one of the best, if not the best, prices in the nation for a comparable 2025 truck. They worked hard on both the price and financing and made sure I was comfortable with everything before I left. Justin was also very helpful, and Joe did a great job walking me through the financing and available options. I really appreciated the effort the entire team put into getting the deal done. I'm extremely happy with my new truck and the price I paid. Big thanks to Gerson, Mo, Justin, and Joe for taking care of me. I would absolutely recommend Shottenkirk Nissan Katy to anyone looking for a great deal on a vehicle. I especially want to recognize Mo Faraz, who was my main salesman throughout the process. Mo did an outstanding job staying in touch with me every day, checking in, answering my questions, and continually working to make sure I was getting the best price possible. He was there from beginning to end and made the entire buying process much easier. I really appreciated his communication, patience, and the effort he put into getting the deal done. If you're looking for a vehicle at Shottenkirk Nissan Katy, I highly recommend asking for Mo.
• CP

  Catherine Pflughaupt

  Aug 19, 2026
  2.0
  Had 3 recalls on a vehicle purchased there. I had put off the repairs because I got automated messages about the recalls and when I returned calls to the dealership, the person making appointments never had any idea what recalls there were. Successfully made an appointment online. They never contacted me to say they didn't have all of the parts for the week+ the appointment had been made. I'm expected to visit 3 separate times? Terrible communication. They also ignored me not requesting wanting to sell my used car and continued to be pushy like a bad stereotype of slimy car salespeople. Service department also refused to verify what they did complete since they left the ticket open due to no parts which limits my ability to try to find somewhere else to go. But apparently the service department is only one man struggling to keep his head above water. I'll go back to a Toyota next time.
• BD

  Brooke Daily

  Aug 8, 2026
  1.0
  Cannot recommend this dealership less. The level of unprofessionalism from top to bottom is embarrassing for such a large company. I asked a question in service about my warranty, not really understanding what was covered, and they told me to speak to finance. I walked in, asked a man sitting at a desk if he could direct me to the right place. He found someone for me that sat down with printed out copies of my warranty, it could not answer the specific questions that I had. He tried to take me back out to service, and I told him service sent me inside to speak to finance. Finally he tells me he isn’t finance, and wouldn’t be able to answer any of my warranty related questions. When I asked why I was sent to him, he gave me some long winded title and story about being a point person so finance “wouldn’t have to leave their office.” He could not answer a single question I had, yet would not let me speak to someone who potentially could. I’m trying to ask why I paid for teach coverage when they don’t have anyone certified to work on the tech of my vehicle. I now have a customer service agent asking me why I’m being rude when he will not let me finish a sentence. I watched others within the building do the exact same to a woman who told them she did not want help while walking the lot, just wanted to look for awhile and would come inside when she was ready. While trying to talk to two different “service advisors” I had a man argue with me that he told me on the phone it would be 2-3 hours before my car could be seen- took him about 10 minutes to realize he did not speak to me on the phone at all because I didn’t call. I so regret buying a vehicle here, and would not recommend them to anyone I cared about. After my oil is changed, I will not return.

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