MF
Matthew Fiddler
4 days ago
I recently brought my car to this NTB/Mavis location for four new tires and an oil change. I booked the appointment online for the tires and received a 50% off coupon for an oil change for purchasing four tires.
When I arrived for my original appointment, the tires had not yet arrived. The associate apologized and explained that tire orders can sometimes take longer to reach the store than the website suggests. I probably should've realized this, but the website made it seem like they were in stock. This part of the online booking process could definitely use a review.
That said, the team at the store handled everything extremely well. They rebooked my appointment and told me the tires should arrive the following day. They also promised to call me before I made another trip.
Around noon the next day, Julio, the store manager, personally called to let me know the tires had arrived and that they would be ready for me as soon as I got there.
Because of my work schedule, I needed a later appointment, and they were more than accommodating. Once I arrived, the team was fantastic—knowledgeable, straightforward, efficient, and very easy to work with. Even with four new tires, an oil change, and a needed alignment, they got everything handled pretty quickly.
I spent a good amount of money on this visit, but the pricing seemed very reasonable compared with what I had seen elsewhere.
Great team, great service, and a special shout-out to Julio. I appreciate you taking the time to chat with me while I waited!
I would 100% recommend this location for any of their services.
#WRX
MO
Michael Okwura
Aug 28, 2026
Attention to detail!!! Julio and his crew took their time to understand what was wrong with my e90 and suspension setup. They explained each concern and fixed them properly. All questions during the visit were answered with utmost patience explaining the why and how. Julio is the BMW King.
KK
Kristal Kilmer
Aug 22, 2026
1. Dropped my car off early for an appointment at 11:00. Had to call them at 12:30 to check on the status of my vehicle and was told that he was just about to call me..... sure.
2. Tell me they can't find the wheel lock but tells me they could quote " break it to get the tire off for me
3. When I went to pick up my vehicle I decided to go ahead and get the estimate while I was there. When I asked where I could buy wheel locks the gentleman told me that I could go to a dealership and it would be between 30 and $70. He said they're very hard to find. But fun fact AutoZone sells a set of four for 20 bucks... imagine that
4. When he broke down the quote they wanted $400 to change the tire pressure sensors which is funny because discount tires only charge my husband 125 for all four of his
5. Called an actual mechanic and the quote I got was $400 cheaper
Save your time save your money go somewhere else..... especially if you're a woman I think that man took one look at me and thought he could pull the wool over my eyes so I may have been born at night but it wasn't last night
KB
Kiara Bozeman
Aug 20, 2026
I can’t say enough great things about Julio! He was absolutely amazing and went above and beyond to help me. He didn’t just do his job—he genuinely took the time to make sure I was taken care of, and his help made a huge difference for me.
Julio was professional, knowledgeable, patient, kind, and truly went the extra mile. You can tell when someone is simply working versus when someone genuinely cares about helping people, and Julio definitely falls into the second category.
I’m extremely grateful for everything he did for me. Employees like Julio are a true asset to a business and deserve to be recognized for the exceptional service they provide. If I could give more than 5 stars, I absolutely would! Thank you so much, Julio! You were fantastic! 🙌🏽
I don’t normally take the time to write extremely long reviews, but after my experience at NTB on Fry Road, I felt like the manager, Julio, and the entire team really deserved the recognition.
From the moment I walked into the store, I could tell that this was a different kind of automotive shop. Everyone was friendly, professional, and willing to help. The staff didn’t make me feel like I was just another customer walking through the door. They actually took the time to listen to my concerns, understand what I needed, and make sure I was comfortable with everything before moving forward.
I especially want to recognize Julio, the manager. He was absolutely great to work with. Julio was professional, knowledgeable, patient, and very easy to communicate with. He explained everything in a way that was easy to understand and never made me feel rushed or pressured. Whenever I had a question, he took the time to answer it and explain the reasoning behind the recommendations.
One thing I really appreciated was the transparency. When it comes to automotive repairs, it can sometimes be difficult to know who you can trust. You hear stories about people being sold services they don’t actually need, so having someone who takes the time to explain what is actually going on with your vehicle makes a huge difference. Julio was straightforward with me and made sure I understood what was being recommended, what was important, and what could potentially wait.
The entire team deserves recognition as well. Everyone worked together professionally, and it was obvious that they take pride in their jobs. The technicians were careful with my vehicle and seemed very thorough with their work. The communication between the service staff and technicians was also excellent.
I really liked the fact that I wasn’t left wondering what was happening with my vehicle. The team kept me informed throughout the process and made sure I understood what they found. That kind of communication is extremely important, especially when you’re spending money on repairs or maintenance.
Another thing that stood out to me was the way Julio interacted with his employees. You can tell a lot about a business by the way the manager treats their team, and Julio was involved, respectful, and supportive. He wasn’t just sitting in the office — he was actively involved in making sure customers were taken care of and that the team was doing what needed to be done.
That kind of leadership makes a difference. When the manager genuinely cares about the customers and the employees, it creates a much better experience for everyone. You could feel that positive atmosphere throughout the store.
I also appreciate that the team did not make me feel uncomfortable or pressured into making a decision. Instead, they gave me the information I needed and allowed me to make the decision that was right for me. That is exactly the kind of customer service I look for when choosing a place to take my vehicle.
Whether you need tires, brakes, wheel alignment, suspension work, maintenance, or other automotive repairs, I would definitely recommend giving this NTB location on Fry Road a visit. Finding a shop where you feel comfortable leaving your vehicle is important, and I can honestly say that Julio and his team made me feel like my vehicle was in good hands.
I want to give a special thank-you to Julio for taking care of me and making sure everything was handled properly. I also want to thank the entire team behind the scenes — the technicians, service advisors, and everyone else who helped make the experience a positive one.
