Enterprise Rent-A-Car

Reviews

• HM

  Helen McWilliams

  Aug 23, 2026
  5.0
  I’ve done my best to avoid this location after two frustrating experiences in the past where customer service was basically nonexistent. So when my car was recently hit and totaled and I needed a rental for several weeks, I wasn’t looking forward to coming back. Thankfully, this experience was completely different. Juan, one of the new managers, was great to work with. When I told him I wasn’t comfortable with the first car I was given, he was very understanding and went above and beyond to find me a better option. He even set aside one of the nicer vehicles until I could get there. About a week later, that car got a flat tire and I had to exchange cars again. Through all of it, communication was easy and my texts were always answered promptly. Returning the car at the end was quick and hassle-free as well. After my previous experiences here, I wasn’t expecting much, but Juan completely changed my impression of this location. He was kind, accommodating, and easy to work with, and made an already stressful situation so much easier. I really appreciated all of his help throughout the process.
• MC

  Maxine Cunningham

  Aug 2, 2026
  5.0
  I hope this review helps someone. I needed to rent a car for a convention in Fort Worth. I had gone to another location but was not satisfied with what was available versus what I had requested on line so I ended up at this location the next day. I was already upset. I had been on the phone with MK at this Katy location despite the fact that they were extremely busy. I don’t know how she managed to do it but she was knowledgeable, professional and sincerely empathetic of my issue and quickly found a solution and still managed to service an entire room of customers coming and going in a systematic and prioritized manner. I have no idea of how she kept track and ran that room like that. Leaving not one person feeling put off or unattended. She did this in a kind and friendly manner. This location is the one to go to. Give them some consideration and a chance and they will make it right. Parker came out and explained major and minor need to know details and quickly got me set up in a clean ready to go vehicle. Whoever the clean team is gave me a fresh car and the model I originally wanted! They both (MK and Parker) advised me appropriately. I don’t usually buy the damage waiver but they both drove home the value so I got it. If you can you should take the waiver. I knew there should not be any issues but it gives peace of mind. Drop off was easy and the experience could not have been better. From now on this is my location to rent from. A Big thank you to this Enterprise team as the KCM convention was a success and I didn’t have to worry about my transportation arrangements. I am super thankful.
• MP

  Miguel Prats

  Jun 20, 2026
  5.0
  This location is in the Body Shop of Don McGill Toyota. The day I was there Andrew was literally running in and out of the heat to take care of customers. He was extremely courteous and professional. Other customers that were there were in a good mood and happy. I hope management realizes what a valuable asset he is to the company. IMO He deserves a raise and a pat on the back for doing such a good job with absolutely zero help.
• RB

  ryan ballard

  Jun 1, 2026
  1.0
  Andrew was extremely abusive to me. They left me stranded for hours without a vehicle and they never answer their phone. Avoid at all costs!
• DG

  Dayanna Gomez

  Feb 15, 2026
  1.0
  The staff was rude, dismissive, and unwilling to properly address my concerns. Simple questions were met with attitude, and I felt like I was inconveniencing them just by being there. Renting a car should be a smooth and professional process, but instead it was stressful and uncomfortable. Management seriously needs to address the lack of professionalism at this location. I will not be returning.