Enterprise Rent-A-Car

Reviews

• JD

  JESUS DIAZ

  3 days ago
  1.0
  ⭐ 1 star — and if I could give less, I would. I do not recommend this place. My experience was very disappointing, and I think it is important to share it so other people know what to expect before renting here. I was already a customer, I had left a deposit, and I was also making daily payments. The problem started when, for some reason, my card payment was declined. When that happens, you can no longer continue making the daily payments normally through the app. You have to return to the office in person, no matter where you are, in order to make the payment. Because of that, I assumed that the deposit they already had could temporarily cover the days that had not been paid. Unfortunately, that was not the case. Today I went back to the office. Antony greeted me normally, charged me the $261 that was still pending, and after taking my payment simply told me that he would no longer rent to me. Just like that. In my experience, his attitude was rude, dismissive, and not transparent. I felt that they did not care that I was already a customer or that I had just paid everything that was outstanding. The customer service in general leaves a lot to be desired. In my opinion, several of the employees do not know how to properly treat customers. I strongly encourage anyone considering renting here to read the other reviews first and see for themselves what other customers have experienced at this location. Also, be very careful about leaving any personal belongings inside the vehicle. While I was at the office, I personally heard another customer explaining that he had left his Florida SunPass attached to the windshield. He was asking about it, and apparently it had been thrown away. Because of that, I recommend removing absolutely everything from the vehicle before returning it. Before renting here, make sure you clearly ask how the deposit works, what happens if your card is declined, how you are supposed to catch up on payments, and under what circumstances they can decide to stop renting to you. This review reflects only my personal experience as a customer. If there were an option to give less than one star, that is honestly the rating I would give based on my experience.
• LM

  LESLIE Thompson Muniz

  4 days ago
  4.0
  Enterprise is fast & efficient with fair pricing. I will definitely continue to rent from them. However, no company is perfect. On one occasion the attendant was showing me how to maneuver the seats and we came across an area that was noticeably dirty. He ignored it. I had to ask for it to be vacuumed. Also, there is something wrong with the app not showing my points. I have called once, it has not been fixed & upon asking about this in the store, they don’t know anything about the app. Consequently, I can’t not use my points toward future rentals. I’ll keep trying bc overall, I have had several great rental experiences with Enterprise!!
• JP

  Jagadeesh Pratap

  6 days ago
  5.0
  Great customer service! This rental center always takes very good care of me and other customers. Keegan Johnny, the Branch Rental Manager, is especially professional, patient, and helpful. Even during very busy and peak rush periods, he stays calm, listens carefully, and makes sure customers are taken care of properly. I really appreciate his excellent attitude and commitment to customer service. Highly recommended!
• MC

  Miguel Carmona

  Aug 25, 2026
  1.0
  Not a good experience. The app showed cars available, so I made a reservation. When I arrived at the location, they told me they didn’t have any cars available. I asked for help, but they said there was nothing they could do. Very disappointing experience.
• LV

  Leidy Valencia

  Aug 9, 2026
  5.0
  ⭐⭐⭐⭐⭐ I had a wonderful experience! The car I initially rented was amazing, but unfortunately, a warning light came on and I needed to return the vehicle. Although this could have been a frustrating situation, Quentin Gibson made all the difference. He was professional, kind, patient, and genuinely cared about making sure I was taken care of. Quentin went above and beyond to make the process smooth and stress-free. His excellent customer service turned what could have been a negative experience into a very positive one. You can tell when someone truly takes pride in their work and cares about their customers, and Quentin is definitely one of those people. I truly appreciate the way he handled everything and made me feel valued as a customer. I will definitely be returning, and I hope I get the opportunity to work with Quentin again! Thank you, Quentin, for taking such great care of me! ⭐⭐⭐⭐⭐

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