Clay Cooley Nissan Irving

Reviews

• JK

  Januka Khatiwada

  1 day ago
  1.0
  We can't even imagine, how dealer make people fool in this time as well. We made down payment of $7000 while buying car but all the amount was lost. They didn't give us bill and contract papers on that day saying that they will send via mail. We didn't receive anything until 2 and half months and went to ask for it. I asked contract and saw, the down payment was mentioned as $11000. But the financed amount was still total price of car. We are paying mortgage on total price of car not not after subtracting by down payment. Then we asked where our down payment went. A sales person said that it used as cancelation charge as we had traded off the one year old car and got new. For the clarification, there is no any legal provision as cancelation charge. Then we went with fiance Manager. Before that, sales person went and had discussion, then they immediately made story that we took blah blah plans for $7000. We clearly know that we rejected all the plans when we bought car. Nothing was included except automatic warranty. After some discussions, we were told that some amount will be returned after 8 to 12 weeks. We were completely fooled by the dealer. We know calculations, we know in which title they can charge for. If we don't know, we can research, we learn and figure out anyway. We just want to say that, if somebody is looking for buying car in clay Cooley, Irving, please be careful. Research throughly before going. Ask for estimation beforehand and get signed contract paper, and bill on the spot. Otherwise, you will be scammed like us. Now we wait until given time. If we will not be refunded with our money, we may need to take further action. They have to take serious consideration that we are in age of technology and media. Media can take them to the top and also degrade them like anything.
• BG

  Bijay Gyawali

  1 day ago
  1.0
  Dear Nepali friend Nissan Clay Colinas मा मेरो car-buying experience — अरू साथीहरू सचेत हुनुहोस्। मैले मेरो पुरानो car trade-in गरेर त्यसको बाँकी loan पूर्ण रूपमा payoff गरेँ। त्यसपछि मैले $29,*** मा Nissan Rogue किनेँ। त्यस बेला मैले $7,000 down payment गरेँ र बाँकी रकम finance गर्ने सहमति भएको थियो। Finance का सबै documents तयार गरेर म car लिएर घर फर्किएँ। Dealer ले agreement, bill लगायतका documents email गर्ने र original documents घरमै पठाइदिने भनेको थियो। करिब एक महिनापछि DPS बाट sticker आयो, तर dealer ले भनेका bill र agreement का documents मलाई आएनन्। त्यसपछि Capital One को finance account हेर्दा $29,*** नै finance गरिएको देखेँ। त्यसपछि म dealership मा गएर आफ्नो agreement र bill मागेँ। त्यहाँ देखाइएको document मा मेरो $7,000 down payment स्पष्ट रूपमा उल्लेख गरिएको थिएन। बरु “down payment and other” भनेर $11,000 देखाइएको थियो, तर finance amount भने फेरि पनि $29,***नैथियो। मैले मेरो $7,000 कहाँ गयो भनेर सोध्दा agent ( jo sanga deal gareko thiye ) ले पहिले त्यो रकम मैले trade-in गरेको पुरानो car को warranty मा गएको बताए। त्यसपछि finance department र General Manager सँग कुरा गर्दा फेरि त्यो रकम अहिलेको car का विभिन्न services मा गएको जस्तो फरक कुरा गरियो। kura farak huna satha maile ma thagiyeko mahasus gare. त्यही बेला मलाई आफू ठगिएको महसुस भयो। अहिले उनीहरूले service-related amount काटेर बाँकी रकम घटाउने र त्यसको process करिब 3 महिना लाग्ने बताएका छन्। कति पैसा फिर्ता आउँछ भन्ने कुरा अहिलेसम्म स्पष्ट छैन। मेरो अनुभव अरू कसैलाई नदोहोरियोस् भन्ने उद्देश्यले मात्र यो कुरा share गरेको हुँ। Nissan Clay Colinas मा car किन्न जाने सोचमा हुनुहुन्छ भने कृपया एकपटक सोच्नु होला । America आएको मलाई एक वर्ष मात्र भयो। यति सजिलै मानिसलाई अन्योलमा पारेर यस्तो गर्न सकिन्छ भन्ने मैले सोचेको पनि थिइनँ। यति ठूलो dealership मा पनि यस्तो अनुभव हुन सक्छ भन्ने कुरा मलाई अझै विश्वास लागिरहेको छैन। मेरो अनुभवबाट अरू कसैले यस्तो समस्या भोग्नु नपरोस् भन्ने उद्देश्यले यो कुरा share गरेको हुँ।- anybody need proof contact me hai.
• LL

  Leece

  2 days ago
  1.0
  I visited Clay Cooley Nissan Irving with my father for a routine oil and filter change. This was my first visit to this dealership, and the unprofessionalism, lack of customer service, and absolute disrespect we experienced from service advisor Marissa Mitcham ensures I will never return.From the moment we walked up to the desk, both my father and I greeted Marissa politely. She responded in such a cold tone that it immediately felt as though she did not want to service us or simply had a massive attitude from the start. She made us feel completely unwelcomed before the interaction even truly began.When she asked if I had a service agreement, I told her that I did. Instead of simply checking the system, she began interrogating me about where I purchased the vehicle, insisted she needed to verify that I was the actual owner, and demanded a dealership phone number to verify my purchase location, sole ownership, and warranty status. When I asked her why she could possibly need all of this information just for a basic maintenance visit, she stated it was because some warranties cover oil changes and she needed to verify it. Shockingly, she explicitly told us that she would not even start my oil change service until she was given that number to verify everything.I have had several oil changes in the past at other locations, and I have never once been asked about a co-signer, a service agreement, or where my vehicle was purchased. I have never been forced to provide a dealership phone number just to prove I am the sole owner of my own vehicle before getting basic maintenance. All of my information, including the VIN, was already provided online when I booked the appointment, making this aggressive gatekeeping completely unnecessary and insulting.She told me and my father to step away while she placed the call after I gave her the number. While she was on hold, I called my selling dealership myself to ask what was going on. They were alarmed by her behavior and told me to take my vehicle and leave immediately. They explained that standard warranties do not cover basic oil changes anyway, and warned me that service departments demanding extensive verification and warranty details upfront are often looking to file false or inflated claims against a customer's policy.I immediately walked back to the counter to cancel the service. Marissa was incredibly dismissive, wore a hostile expression, and rolled her eyes while we stood there trying to be respectful while she was on hold. When we told her we were canceling and demanded my keys back, she looked flustered, clearly tracking that she had messed up, but she maintained her terrible attitude until we left. Being interrogated about vehicle ownership and having a simple oil change withheld over a "verification phone number" is completely unacceptable. Marissa Mitcham’s behavior was deeply unprofessional, hostile, and distasteful. Management needs to address this immediately. Avoid this service department.
• LL

  Leon Lewis

  Aug 28, 2026
  5.0
  5/5 Stars – Incredible Experience at Clay Cooley Nissan in Irving! My car broke down unexpectedly, and since having a reliable vehicle is an absolute necessity for my job, I was stressed and in a major rush. I contacted Clay Cooley Nissan, and thanks to the incredible help of Hiesell and Adrian, I was able to drive off the lot in a brand-new car in just a couple of hours! From the moment I walked in, the staff was exceptionally friendly, warm, and accommodating. They truly make you feel at home, turning what is usually a stressful transaction into a comfortable and welcoming experience. Hiesell and Adrian worked tirelessly to make the financing process quick and effortless, and they went above and beyond to accommodate the payments so they fit comfortably within my budget. A special shout-out to Adrian for his outstanding efficiency and expertise. He was an absolute rockstar during the car selection process, quickly narrowing down the best options tailored to my needs without any high-pressure sales tactics. Once we found the right vehicle, Adrian took the time to walk me through all the incredible modern features and advanced safety sensors on the new car. Transitioning to a vehicle with all the latest tech can be overwhelming, but his thorough, patient explanation made me feel totally confident and safe behind the wheel. If you are looking for a seamless car-buying experience with a team that genuinely cares about getting you back on the road, go see Hiesell and Adrian at Clay Cooley Nissan in Irving. I will gladly come here again for my next purchase!
• MF

  Ms. Calandra I’m Beautifully Flawed

  Aug 27, 2026
  5.0
  This was my first stop this afternoon in my journey to purchase my Son a vehicle for his College Graduation. We were greeted as we walked up by Salesman Jason Moore who listened to all of my questions and explained each step one by one. During the test ride, a light came on and he didn’t try to sell the vehicle or say it can be fixed, he instead found another vehicle just like what I wanted. Jason made sure I was comfortable during the entire appointment and was even training a fellow coworker while he was working not only my deal but another customer as well and I never once felt rushed or forgot about. I wasn’t cheer all evening waiting for an answer or approval and Jason helped me reach my goal of buying my Son a brand new 2026 Nissan Sentra with only 6 miles on it! If you need a vehicle and want a great salesman, come see Jason Moore at Clay Ccoley Nissan in Irving, TX ☺️

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