Clay Cooley Chevrolet Irving

Reviews

• AA

  Ahmad Abdallah

  2 days ago
  1.0
  I am very disappointed with my experience at Clay Cooley Chevrolet Irving. I spoke with Jerry after comparing prices with other dealers. He told me he could beat the price I found, and after negotiating, we agreed on $75,000 out the door, which I understood included the additional products we discussed. In finance, I was surprised to find that $75,000 was treated as the vehicle price and additional coverage products were added on top. This was not the deal as I understood it. I later requested all coverage contracts, but I still have not received documentation for the $1,495 Clay Cooley Family Guarantee, and I was unable to locate this coverage after contacting the company. I was also very disappointed with how my concerns were handled. I did not feel I was treated with the respect, professionalism, or attention a customer should receive. I am asking for a clear explanation, all documentation for what I paid for, and a fair resolution. I would like a manager with the authority to resolve this issue to contact me directly. This review reflects my personal experience and the documentation available to me.
• CC

  chris

  3 days ago
  1.0
  Called to make sure the used blue trailboss was still available. Made an appointment for next day to come see/buy it. Drove an hour to get there only to be told nonchalantly "oh yea we don't have it anymore." No courtesy call will let me know, nothing. Told him I only wanted off-road trim truck under 50k miles and not white black, or silver. They tried getting me into a black basic truck with 56k miles, then a silver chromed out LTZ. They don't listen or communicate. If they did listen they would know that both of those don't fit my looking for. I was very clear about what I wanted and I only wanted that bluetrail Boss. Last day of the month and best time to buy a car and I wasted my entire afternoon that I was free going to that dealership only to be either be bait and switched, or not told it had sold. Extremely unprofessional.
• AA

  Auston Abrego

  5 days ago
  1.0
  This place is systemically unprofessional, from the manager to the service advisor. My experience was extremely frustrating from start to finish. I was never given a clear explanation of what needed to be done to my vehicle or why the repair was not covered under any of my warranties. When I asked about warranty coverage, I was told that it was my responsibility to know what warranty I had and what it covered, rather than being given any meaningful explanation or assistance. I was initially told that the diagnosis could take up to 48 hours, although I was led to believe it would likely be completed within 24 hours by the advisor Made. As I approached the end of that 48-hour window, I called for an update. Instead of simply telling me the status of my vehicle, the advisor told me I needed to “be patient” and became argumentative, repeatedly explaining that he only ever tells customers 48 hours for a diagnosis. The biggest issue is that, during that conversation, he failed to tell me that the diagnosis had already been completed and that the repair would be entirely out of pocket. I only found this out when he called me the following morning asking me to authorize the service. He then made it seem as though the delay was my fault because I had not completed the online forms, despite the fact that I had been waiting for the diagnosis and had not been properly informed that it was already complete. The multipoint vehicle inspection I received was another major concern. It appeared to have been filled out in a hurry and contained information that was inaccurate for my vehicle. When I brought this to the manager John’s attention, he was dismissive. His response was essentially that there was only one person doing the inspections, so he would tell him to do better next time, and that the inspection was merely a courtesy anyway. If you’re going to provide an inspection to a customer, the information should at least be accurate. To be fair, they did charge my vehicle after I requested it and washed it, which I appreciated. However, those courtesies do not make up for the overall lack of communication, accountability, and professionalism. And, as a final example of the lack of attention to detail, they said my last name was Beto. It’s not Beto.
• DD

  Dmia Dixon

  6 days ago
  1.0
  Extremely disappointing experience- 2026 Chevrolet Trax failed within weeks I purchased a 2026 Chevrolet Trax from Clay Cooley Chevrolet Irving on July 11th, 2026, with only 10 miles on it. Unfortunately, within just a few weeks, I began having serious problems with the vehicle. Around July 31, the vehicle started jerking while driving, struggling to accelerate, revving to high RPMs before changing gears, and making a strange noise as if the vehicle was being forced to move but could not properly do so. On August 5, while I was making Amazon deliveries, a customer who works on vehicles noticed that my car appeared to be leaking fluid and told me that the way it was leaking was concerning for a brand-new vehicle. I also checked the oil and became even more concerned. I took the vehicle to Clay Cooley’s service department the next day. Edgar told me that it could take weeks before they could even get to the vehicle to run diagnostic tests. This was extremely frustrating because I had just purchased a brand-new vehicle that was already experiencing major mechanical issues. I contacted my sales representative, Bryant Hernandez, on August 10 and asked for help. I was told that he would speak with Joe and get back to me. When I was eventually directed to Joe, I was told, “We just sell the vehicle. Anything else we don’t deal with.” From that point forward, getting anyone at Clay Cooley to respond to me became extremely difficult. Calls and messages to Bryant and Joe were repeatedly unanswered or sent to voicemail. I then opened a case with Chevrolet Customer Support because I could not get the dealership to adequately address my concerns. On August 14, the situation became even worse. The vehicle would not properly reverse, and I was stranded away from home for approximately an hour because the car would not move. I eventually took the vehicle to James Wood Chevrolet in Denton because I was advised by Clay Cooley’s finance department to take it there since it was closer to me. Edwin at James Wood diagnosed the problem as a failed transmission that would require a full rebuild. I was told their transmission department was approximately four weeks out and that, because this was a new vehicle, the repair could take an unknown amount of time. At this point, I was simply trying to find a reasonable solution so I could get a reliable vehicle and get back to work. Chevrolet Customer Support advised me to ask Clay Cooley about a VIN swap/buyback. I contacted the dealership and eventually spoke with Lance, a manager, who told me that they did not know what a VIN swap was and that Chevrolet would have to explain the process to them. After going back and forth between Chevrolet, GM Financial, and Clay Cooley, Joe eventually told me to come in and that Bryant would work on getting me into another vehicle. I was told to come in on August 27. I drove all the way to the dealership, believing they were actually going to help resolve the situation. Instead, I was given conflicting information about my existing loan and was told that I would have to take a repossession on the current vehicle before getting another vehicle. I was also told at one point that I would need to make a payment on the current vehicle to the dealership before getting another vehicle. I was shocked and extremely upset. I even contacted Chevrolet Customer Support while I was at the dealership, and I was advised not to agree to a voluntary repossession and to seek clarification regarding the situation. I subsequently contacted GM Financial myself. I was told that GM Financial does not want its customers to take voluntary repossession and that they had not instructed me to do so. I was also told that the dealership would need to work with me regarding a replacement vehicle/contract situation.
• RM

  Richelle McIntyre

  Aug 11, 2026
  1.0
  ⭐️ DO NOT WASTE YOUR TIME OR YOUR CREDIT HERE — TERRIBLE EXPERIENCE I honestly cannot believe how poorly this dealership handled my situation. I was repeatedly contacted by Jacob and another sales representative and was told that I was approved to trade in my truck with ZERO DOWN. They made it sound like the deal was already worked out and that bringing my truck in would be nothing more than completing the trade. I specifically told them from the beginning that I did NOT want my time wasted, and they assured me there would be no issues. Well, the second I actually showed up, everything changed. Jacob suddenly had to leave because of a family emergency, which I completely understand and have no issue with. However, the salesperson I was left dealing with clearly did not know what he was doing. What is completely unacceptable is that he proceeded to run my credit over and over again with multiple hard inquiries, despite the fact that I had already completed an application and had been told the deal was already approved. I was not properly informed that my credit was going to be repeatedly pulled, and I certainly did not expect to have my credit hit multiple times because the dealership could not properly handle the transaction. I came there based on what THEIR salespeople told me. I did not walk in asking them to start the entire process over. I was told the approval was already there, and all I needed to do was bring in my truck and complete the trade. Then, after wasting hours of my time and putting unnecessary hard inquiries on my credit, I was told someone would call me the next morning once the bank opened so we could finish everything. I NEVER GOT THE CALL. Not a phone call. Not an update. Not an explanation. Nothing. So now my truck is still sitting at home, the deal they repeatedly promised me never happened, my time was completely wasted, and I am left having to deal with the consequences of multiple credit inquiries that I never expected to have in the first place. What makes this even more frustrating is that I specifically warned them not to waste my time, and that is exactly what they did. This was not just poor customer service. It was an incredibly frustrating and unprofessional experience from beginning to end. If you are considering doing business here, I strongly recommend taking your business somewhere else. Do not let someone repeatedly tell you everything is approved and “no hassle” just to get you through the door and then completely change the story once you arrive. I expected honesty, communication, and professionalism. Instead, I got broken promises, wasted time, poor communication, and unnecessary credit inquiries. I would NEVER recommend this dealership, and I will absolutely think twice before ever doing business with them again.