Randall Reed's Planet Ford in Humble

Reviews

• DW

  david warren

  4 days ago
  1.0
  They came out a week ago to replace my backup camera because of a factory recall. Great guy no problem. Camera stopped working a week later. I called at 10:55 Thursday morning and spoke with Erwin and he said to bring it in tomorrow morning / Friday at 7am and he would put me first in line because it was a comeback (his words not mine) I arrived at 6:45 and was indeed the first in line. He came out and met me and said he does not have any record of me calling him. That he would’ve had it down in his computer. I showed him on my phone the time that I called at 10:55 Thursday morning. He said you could’ve talked to anybody in there. I said no I talked to you. You’re the only one named Erwin. Now he tells me he does not know if can get me in or not, that I should’ve had an appointment. I know what I was told. How would I have gotten his name.
• AD

  Allen Dugar

  5 days ago
  1.0
  The old mexican guy in the parts department. Needs to retire immediately or get another job.First of all you can barely understand him.Because of the horrible accent and he mumbles and stutters when he talks.He sold me the wrong part for my truck.And refused to refund my money. Because I didn't return the part in the little thin,flimsy plastic bag.That was already held together by tape.When I purchased it.Planet Ford needs to hire better people. This guy has no customer service skills. And is very rude.Never again will I purchase anything from there.Deserves zero stars.!!!And I'm in charge of my company's fleet vehicles, and was considering Planet Ford as an option. For the next company vehicle purchase. Not anymore, lol.
• MB

  Mrs. Barrentine

  Sep 23, 2026
  5.0
  We have bought SO MANY trucks from Planet Ford in Humble. Every experience was great but this time they really came through for us! My husband is a DV and a police officer and we live 2 hours away from his job. We had both just got new vehicles from them about 5 months ago when a young girl pulled out in front of my husband and totaled his truck. The same day I contacted Kyle our awesome salesman and he immediately put us at the top of his priority list and didnt quit until the deal was done!
• KP

  Kisha Payne

  Sep 22, 2026
  1.0
  **0 STAR — Extremely Disappointing Service Experience** I purchased a brand-new 2026 Ford Bronco from Randall Reed’s Planet Ford in Humble in March 2026. In July, the windshield developed a significant crack with no visible chip, impact point, or other indication that something had struck it. When I contacted the service department, I was told it could potentially be a stress crack and was asked to bring the vehicle in. Steve inspected it and said he had never seen a crack like it without an apparent impact. He then asked me to return the following morning so their glass technician/manager, Todd, could inspect it. I returned as requested, and Todd also stated that he had never seen a crack like this. Pictures were taken, and I was told they would follow up with me. I also mentioned that, after doing some online research, this seemed to be a common issue. It was nearly three weeks between communication. I made multiple calls, left multiple messages and was repeatedly told that Steve or Todd would call me back. **Neither has followed through.** At one point, Steve told me he didn't even realize I had returned for the inspection he had specifically asked me to come back for. I have also emailed and left messages for Mark, the General Manager and still no response or acknowledgment. What makes this even more frustrating is that I was told a replacement windshield would cost approximately **$800** and would possibly be covered by Ford! I purchased this vehicle brand new from Planet Ford only a few months ago. The lack of communication and follow up from the service department and management has been extremely disappointing. **Overall I tried reaching them for about 5 weeks. Multiple calls and messages. Multiple promises of a callback. Zero follow through.** This experience has confirmed that I would NEVER purchase another vehicle from this dealership nor will I even return here for any maintenance. **Buyer beware: the sale may be easy, but getting service and basic communication afterward has been a completely different experience.**
• RS

  Rayven Smith

  Sep 14, 2026
  1.0
  The 2nd (though close) worst dealership I dealt with during my car shopping process. I came in to see a vehicle and should’ve known when I was almost hit by a worker moving a car toward service that it was no bueno. The vehicle had frame damage but the rep acted like he couldn’t see it. The new scheme is clean car facts and the vehicle has damage that if you’re lucky you can clearly see. Unfortunately the model I was looking at had the same frame damage on trucks across the city so I wasn’t surprised. I really wanted the make so I looked at their numbers cause nothing else was wrong with the vehicle. Made the mistake of telling the rep how much my pre approval was for and he attached a 2400 warranty on a frame damaged vehicle. I declined and was about to walk out until I gave him a max. He still was over the max and I was curious how the original price magically dropped, knowing that money was really his kickback. He seemed upset that I saw right through that but I was more annoyed that he was even attempting to play given the circumstances. I got up as I could’ve gone to another location on my list and not have my time wasted. I was followed to my vehicle and then called, texted, and emailed after this debacle until I had to tell him to remove my information from their system. For people who have to sell cars in this market, they do everything to not accomplish that goal. LOL.