Randall Reed's Planet Ford in Humble

Reviews

• AV

  Acer VH

  Jul 20, 2026
  1.0
  My car, which is three years old and has less than 15,000 miles, is well-maintained. I took it to the dealership, and they offered me two days to diagnose the issue, but they had no loaners available. They then extended the time to a week and refused to provide a rental because it was still in the “diagnose phase.” However, they informed me that they were working on a rental, and a few minutes later, they decided not to provide one until the car was diagnosed. Two weeks later, on a Monday when the dealership opened, I received a text message that my car was ready. During the majority of the time the car was in their possession, it was simply parked. When did they diagnose the issue, and when was it fixed? Even then, they could have provided me with a car that weekend, whether it was a rental or loaner. It is frustrating to be without transportation. Interestingly, during all the waiting, I received a call from their sales representatives asking if I wanted to purchase a car. What took them two weeks, it only took NTB an hour to diagnose the issue free of charge. The dealership would have charged me $250 if it were not covered on the warranty. I informed Ford at start of what NTB said it was, but they still delayed the process. In any case, I will not express negative feelings or state an opinion , but simply sharing the facts of what happened.
• RS

  Ricardo Salazar

  Jul 16, 2026
  1.0
  My wife and I had a very disappointing experience at this dealership. We spent nearly eight hours waiting while the staff worked on financing and monthly payment options for us. Throughout the process, we were led to believe that they were trying to find a deal that would work for our budget. After waiting all day, the new car sales manager, Martin Rivera, finally met with us and presented what appeared to be a take-it-or-leave-it offer. Rather than working with us to find a solution, we felt pressured to either accept the deal immediately or walk away. The lack of respect for our time and the poor communication made the entire experience frustrating and unprofessional. Customers should not have to spend an entire day waiting only to be given an ultimatum at the end. Based on our experience, I would not recommend this dealership to anyone expecting transparency, customer service, or a willingness to negotiate in good faith.
• KM

  Kenya Martin

  Jul 13, 2026
  1.0
  We have been waiting 4 weeks for our car. No courtesy call to be like said we have y’all called this long. Would we like a rental? Nothing just keep sending text messages that our car is not ready 4 weeks!!! To long. In our car, we need to get service all we need to get like a diagnostic and it’s taking four weeks to come to a conclusion.
• GF

  gary ferguson

  Jul 13, 2026
  4.0
  This is my 7th vehicle I have naught from planet ford over the years. I have always had a good experience when buying from them. Mr Ken and J.P. Thank you for the great exp. And when it’s time for my next vehicle you know I’ll be back to Planet Ford.
• GG

  Garrett Goldsmith

  Jun 30, 2026
  5.0
  I took my Expedition here after I hit a deer and Jonas was the service rep that helped me and he couldn’t have been any better. My insurance tried to screw me over and severally low-balled the repair cost but Jonas advocated for me and the repair and gave the adjuster the evidence required to justify increase the claim to the actual and realistic figure. It more than doubled what my insurance was going to originally pay for. Additionally, Jonas was so pleasant and professional to deal with. Always up front and tried to anticipate my questions or concerns and have an answer ready to go before I knew what to ask. Could not be any more happy to deal with him. Max was the technician that worked on my car. When he was done, you would never know I hit a deer. Absolute miracle worker. Finally, the Collision Center receptionist was also just an absolute delight. Very friendly and knowledgeable about what all was going on. I’ve had some horrible experiences with dealerships before so it was such a breath of fresh air to deal with these people. Nothing but professionalism from beginning to end. Hopefully, I won’t hit another deer but if I do, I’m coming back to see Jonas.