Enterprise Rent-A-Car

Reviews

• LV

  Lisa Valadez

  Aug 25, 2026
  5.0
  Great staff! They had me in and out right on time for work. Staff was friendly, had great personalities, and made me feel welcome. It was my first time at this location , and everything was clean and well-kept. I’ll definitely be back to this location!
• AB

  Andrew Bueno

  Aug 25, 2026
  5.0
  I had a great experience with the Fall Creek Enterprise. The process was easy, smooth, and the service was high quality. The staff were friendly and made the entire rental experience hassle-free. When my rental needed to be extended, they worked quickly with my insurance company to get everything taken care of. I really appreciated how responsive and accommodating they were throughout the entire process.
• EA

  Elaine Almaguer

  Aug 23, 2026
  5.0
  10 out of 10 experience. Gerardo picked my family and I up from the collision center. Once we arrived he immediately started the process and was working with us multitasking answering incoming calls. Never once stopped attending us while calls were incoming. Busy Monday morning but great experience overall. Both Bruce and Gerardo were awesome!! They reserved a vehicle similar to mine mid week, swapped it without a problem. Gerardo also offered to help since I had my 2 kiddos with me. Again 10 out of 10! Both Gerardo and Bruce were great. There was another young lady there, I didn't get her name when I went to swap the first car she was also very kind. I would definitely come back!
• EA

  Esmeralda Alvarez

  Aug 19, 2026
  1.0
  I was notified by manager Kelsey at 6 PM, after the location was already closed and only hours before I was scheduled to pick up my rental vehicle, that there was no vehicle available for me. This was especially frustrating because I had spoken with Gerardo two days prior to confirm that a vehicle would be available, and he specifically assured me that they would have one for me. When I explained to manager Kelsey that I had a family emergency and needed to leave town within the next couple of hours, I expected her to at least try to help find a solution. Instead, she told me to call around and “figure it out” myself and suggested that I call other locations to see who might have a vehicle. She even told me that she “doesn’t make the cars there.” I understand that vehicle availability can change, but that response was extremely unprofessional and dismissive, especially given the circumstances. I would like someone from Enterprise Corporate to reach out to me directly regarding this situation. I believe this matter deserves to be reviewed, especially considering the lack of communication from the manager Kelsey and the way I was treated when I was already dealing with a family emergency.
• JR

  Jswanda Rox

  Aug 14, 2026
  5.0
  This team is the best there is in humble. The entire team is efficient, professional, patient, and understanding of your situation. Mr. Bruce made sure I was satisfied with my rental and made sure it fit my needs. I know I was a little difficult at times but they remain patient to make sure I was happy. I love this location!!! Thank yall so much for all of your help!!