AutoZone Auto Parts

Reviews

• SD

  Shalon Delgado

  1 day ago
  1.0
  THE WORST CUSTOMER SERVICE EXPERIENCE YOU WILL EVER ENCOUNTER!!! The manager, Anna, purposely made me wait over an hour for a refund. I arrived at 4:20 needing a refund and she prioritized a 4:30 interview over assisting me and I was there before the person who came in for the interview. After the 45 minute interview finished, she disappeared for the next 15 minutes.
• JJ

  javier javier

  2 days ago
  5.0
  Always a pleasure going to this store. Excellent customer service from employees to managers
• TW

  Terald Williams

  2 days ago
  1.0
  I can honestly say that throughout my years working with and shopping at AutoZone, I’ve had some amazing experiences. People cared. People handled business. As a former PSM who worked there for 3 years, I understood what customer service, urgency, professionalism, and respect toward customers were supposed to look like. Unfortunately, my recent experience at the AutoZone on Aldine Bender completely destroyed that image for me. Ms. Anna gave me one of the worst customer service experiences I have ever encountered in my life — not only as a customer, but as someone who once managed and represented the AutoZone brand myself. Customers stood in line for over 30 minutes while private phone conversations were being conducted behind the counter. There was no greeting, no urgency, no professionalism, no proactive assistance, and absolutely no care shown toward the customers standing there waiting. The attitude and overall lack of concern were honestly shocking. Coming from someone who understands how these stores are supposed to operate, this was embarrassing to witness. I ended up walking across the street to Advance Auto Parts, where I received excellent service immediately. That experience alone reminded me what customer service is supposed to feel like. As a business owner, I take professionalism seriously. Because of this experience, I will be disconnecting my business accounts from AutoZone indefinitely. People remember how you treat them. Customer service still matters.
• CS

  Cheronda Suiter

  May 11, 2026
  5.0
  Tierra was so helpful with her customer service I would greatly recommend customer to go to her register . Thank you for helping me pick out my correct oil .
• SD

  Shaquire Dean

  Apr 20, 2026
  5.0
  I had to get a refund for a part I ordered Ms. Tiara assisted me she was so polite and helpful and the process went smoothly. Thank you AutoZone for hiring wonderful staff.