SIXT Rent a Car Houston Downtown

Reviews

• EL

  Eric Lopez

  5 days ago
  5.0
  Miss Danny helped me cancel my reservation; with very professional and consistent help especially after I was miss informed by customer service
• DW

  Devon Williams

  Aug 23, 2026
  1.0
  Avoid Sixt – Deceptive Practices and Terrible Customer Service I had a frustrating experience with Sixt in downtown Houston, that I want to warn others about. From the moment I arrived to pick up the car, the process was poor. They were relentless in trying to upsell me on various add-ons despite my clear lack of interest. The situation worsened significantly upon returning the vehicle. When asked how the car was, I honestly mentioned that the tire pressure light had come on during my trip. Instead of a professional response, the staff member, Jasmine, became incredibly rude and argumentative. She immediately informed me that they would be holding my deposit pending a review and threatened me with additional charges for the tire, despite the light not even being on when I returned the car. This is a classic bait-and-switch: lure you in with a low advertised price, then manufacture reasons to charge you more during the return process. Between the aggressive upselling and the hostile customer service, I cannot recommend Sixt. Save yourself the headache and choose a more reliable rental provider.
• TD

  Troyvont Davis

  Aug 4, 2026
  2.0
  Honestly, I wasn't going to leave a review, but it asked me to in my notification bar. Rented here last week, with no issues, this time was told that the piece of tape on my DL would not allow me to rent. Nowhere in any literature I've seen mentioned anything other that a valid DL. I then took the tape off to show that I was just trying to prevent it from breaking. The agent then tried to validate the DL, but it fails due to the old tape adhesive. I then had to make an expensive last minute reservation at Hertz, and walk 15 minutes in 100 degree Houston humidity, getting clipped by a car whose driver wasn't paying attention 😑 I made it to Hertz, where the agents gave me something to clean the adhesive off my DL, and it was validated with no issues. I will get my DL replaced because Sixt is my favorite rental company, It just isn't today.
• PC

  Paul Carter

  Jul 28, 2026
  1.0
  This was my first experience renting from Sixt, and unfortunately, it left a very negative impression. The African American representative who assisted me never introduced herself or greeted me. She immediately asked for my driver’s license and then simply said, “Method of payment.” The question was delivered so abruptly that I genuinely wasn’t sure what she was asking. I had to ask for clarification because she made no effort to explain whether she was asking how I intended to pay or requesting my physical payment card. A simple, professional question such as, “Will you be paying with a credit or debit card today?” would have made the interaction much smoother, especially considering that Sixt serves many international travelers whose first language may not be English. The biggest issue, however, involved the documentation required for debit card rentals. The confirmation email I received clearly states: “Paying with a debit card? Bring one of the following, matching the name and address on your driver’s license: * Two current utility or cable bills * A lease agreement * A credit card statement from the pickup state” Following those instructions, I brought my lease agreement. When I presented it, the representative told me that it was not enough and insisted that I also needed to provide two current utility or cable bills in addition to the lease agreement. I politely pointed out that the written instructions from Sixt specifically say to bring one of the following, not all of them. Rather than checking whether the policy had changed, asking a supervisor, or verifying the requirements through an internal resource, she immediately dismissed what was written in the company’s own confirmation email and insisted that her interpretation was correct. If the policy has changed, then the confirmation email and website should be updated so customers receive accurate information before arriving. If the written policy was correct, then employees should be familiar with it. Either way, the customer should not be placed in the middle of conflicting information. What disappointed me the most was the complete lack of willingness to verify the discrepancy. I wasn’t asking for special treatment—I was simply asking that the company honor the written instructions it had provided to me or, at the very least, confirm the correct policy before denying my rental. Because of the tone of the interaction and the unwillingness to discuss the discrepancy professionally, I eventually asked to speak with another representative. Even then, the original employee continued inserting herself into the conversation instead of allowing the other representative to handle the situation. I understand that everyone can have difficult days, and this review is not intended as a personal attack. However, every employee represents the company. Professional communication, respectful customer service, and a willingness to verify conflicting information are basic expectations in any customer-facing role. I hope Sixt takes this feedback seriously. Written policies should match what employees enforce, and customer service representatives should receive coaching on professionalism, communication, and handling situations where company documentation appears to conflict with what is being requested at the counter.
• ML

  Mahalia Lavergne

  Jul 23, 2026
  1.0
  This was, without question, the WORST rental car experience I've EVER had. My husband and I arrived at this SIXT location to pick up our prepaid rental reservation. We were assisted by Gisselle, who refused to release the vehicle because I had recently changed my last name after getting married. I presented government-issued identification in both my maiden name and my married name , along with a debit card in my married name and a credit card in my maiden name. While we were at the counter, we called SIXT Customer Service, and multiple representatives confirmed that my documentation was sufficient and that I met the requirements to rent the vehicle. They even spoke directly with Gisselle, yet she still refused to honor our reservation. Another employee, Jasmine, was aware of the situation but did not step in to help or offer a solution. Instead, we spent nearly an hour trying to resolve the issue before leaving without the prepaid vehicle. This was not my first time renting a car since getting married, and I have never encountered this issue with any other rental company. It also wasn't our first time renting with SIXT, which made this experience even more disappointing. After leaving this location, we immediately booked a rental with another company the very same day. Using the exact same identification and payment methods, I completed the rental without any issues. I happily paid for my rental, and they even upgraded my vehicle at no additional cost. That experience confirmed that the problem was not my documentation. It was the way this branch handled the situation. It felt as though Gisselle and Jasmine were enforcing their own interpretation of the rules instead of following the guidance provided by multiple SIXT Customer Service representatives. We are now having to pursue a refund for a prepaid reservation that the branch refused to fulfill. I sincerely hope SIXT management reviews the recorded calls between Customer Service and the branch and takes appropriate action. Customers should not be denied a prepaid rental when they present valid identification and multiple SIXT representatives confirm they meet the rental requirements. Based on our experience, I cannot recommend renting from this location.

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