Sewell Mercedes-Benz of West Houston

Reviews

• DN

  David Navia

  4 days ago
  1.0
  There seems to be a lot of turnover at this location. I wonder why that is. When I arrived to the service area there were two gentleman talking and the one that asked me what I came in for seemed visibly annoyed that I have arrived and he had to work, his tone had a similar demeanor. I came in for a complimentary car wash dropped my keys in the cupholder and went inside as I normally do. After about 5 minutes a small teenage man named Ignacio who said he was a service manager (who I had never seen before) came to tell me they would not wash my car as I hadn’t had service at this location in quite a while. I have not had service here because the service level has dropped off a cliff and continues to do so, clearly. One of the last services I did here was a brake fluid flush and after the service drove to work; upon leaving work I noticed a huge leakage of fluid underneath my car. Immediately called the service department and they told me the brake fluid had all leaked out and they had not done the service properly after checking with the technician who did it. I asked them if they could send me a tow truck as I didn’t feel comfortable driving 25 minutes with no brake fluid and they said they “could not or would not” send me a tow truck and I had to drive it to the dealership or pay for a tow truck myself. Seems like putting their customers lives at risk for profit is the new Sewell norm. They don’t care about you, just taking your money. Notice how many other reviews say their sales experience is great, but their service experience was awful.
• SG

  Spike Greenly

  6 days ago
  5.0
  I had a great experience purchasing my new Mercedes-Benz E350. Osama was my salesperson and was very helpful throughout the entire process. The dealership worked with me on the numbers, came down to a price that I felt was fair, and also gave me a very good value for my trade-in. I never felt like my requests were being ignored, and they made a real effort to get the deal where I wanted it to be. What impressed me even more was how they handled an issue after the sale. When I got the car home, I noticed that one of the rims had been scratched. I called Osama, and he immediately helped arrange an appointment for me to bring the car back. I came in Friday and they took care of it and did an excellent job on the repair. Anyone can be helpful while they’re trying to sell you a car, so I especially appreciate a dealership that continues to take care of the customer after the purchase is complete. Overall, I had a very positive experience and I’m extremely happy with my new E350. I would definitely recommend Osama and the dealership.
• CT

  Cal Tex

  Aug 9, 2026
  5.0
  I had such a wonderful experience purchasing our car from this dealership, and so much of that is because of how kind, personable, and thoughtful Sales Associate, Leif Hall was throughout the entire process. From the moment we walked in he made us feel welcomed, cared for, seen and heard. Buying a car can sometimes feel stressful and impersonal, but Leif made the entire experience feel comfortable, genuine, and memorable. He added the sweet gesture of surprising me with a gorgeous bouquet of my favorite flowers sitting on top of my new car! What made it even more meaningful was that he remembered a personal story I shared with him and incorporated that special touch into the flowers. It was such a thoughtful detail that truly meant a lot to me. I’m incredibly grateful for the care and thoughtfulness he showed us, and I would absolutely recommend Leif Hall to anyone looking for someone who truly goes the extra mile for his costumers! That day, I didn’t just leave with my new car, but with a beautiful, unforgettable memory that I will always cherish! Thank you, Leif Hall for your excellent care, kindness, thoughtfulness and service!
• JM

  jon michael

  Aug 7, 2026
  1.0
  The dealership experience here is terrible, they over promise and under deliver. They brag about having great customer service but you can get a better customer service experience at a dealership on highway 6. The customer service is way overrated and all they want to do is take your money. They don’t care about your concerns either. They’ll continue to put you off until your warranties run out so that you are forced to pay the full service price. Their master mechanic needs to go back to master school because he doesn’t know anything when it comes to diagnosing and fixing a problem. Do yourself a favor and go to another dealer to get your car serviced because they overcharge or just save yourself and buy a BMW. The only good thing about this dealership is the sodas or the cookies but don’t go on the weekend because that’s when all the people go and fill up their purses with the snacks.
• TT

  taurus51588

  Aug 6, 2026
  1.0
  I was very disappointed with my service call this morning. My husband and I have been longstanding Sewell customers and have consistently trusted your dealership with servicing both of our vehicles. One of the reasons we’ve remained loyal customers is the exceptional customer service Sewell is known for. I called to schedule appointments to have both of our vehicles’ tires checked and requested loaner vehicles, as there is typically a wait and we have children to care for during that time. I was surprised to be told that loaners would not be approved because the service was expected to take 30 minutes or less. For the first time ever, we were declined a loaner, which was especially disappointing given our history as loyal customers. While I understand that policies may change, this experience was disappointing and inconsistent with the level of service we’ve come to expect from Sewell. For families with young children, even a 30 minute appointment can be difficult to accommodate, and the convenience Sewell has historically provided has been a significant part of what sets your dealership apart. As loyal customers who have continued to service both of our vehicles with Sewell, I hope you will reconsider this policy or make an exception in situations like ours. I value the relationship we’ve built with your dealership and hope this experience is not indicative of the direction your customer service is heading.

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