Sewell Cadillac Collision Center of Houston

Reviews

• G5

  God_Is_Love 528Hz

  Mar 21, 2026
  5.0
  Dorian really went above and beyond for me on my last visit. I bought a certified used certified Cadillac from Sewell, however they treat me the same as a new car buyer. I have gotten some things fixed under warranty, no disputes, no hassle, they even found something I didn't and fixed that too. They always give me a free loaner car, and when I had to return the car due to a problem after the last service, they even drove my car to me in the Woodlands and picked up the loaner car. I drive from Austin to get my service done here because the level of service has been that high. Thanks Sewell
• TT

  Troy

  Jan 3, 2026
  1.0
  They have deceptive practices. I called them for a basic service, they asked my phone number, make and model to confirm, they have it in their system, gave me a price, I brought my car in and after that they charged me more than what they told me at the beginning.
• SL

  stefanie lyons

  Nov 6, 2024
  1.0
  I made an appointment online yesterday to have my 2024 suburban serviced here for standard maintenance (oil change/tire rotation) and received a call to confirm my appointment. I was told that warranty issues would need to be done at a Chevrolet dealership but regular maintenance can be serviced with no problem; just as I've done in the past. I showed up this morning for my confirmed appointment to be told that they could not and would not service my GM vehicle because it is not a cadillac. Not only has this never been an issue in the past, but the appointment was confirmed over the phone by their service department just yesterday. What makes this even more ridiculous and discriminatory is that the Sewell Cadillac WEBSITE allowed me to schedule my GM vehicle to be serviced there. It also does not mention anywhere on their website that it has to be purchased through them. The listed brands of vehicles that they service (listed on Sewell Cadillac) are Buick, Cadillac, Chevrolet and GMC. I will be contacting GM to complain as well. There was not a single other car there this morning to be serviced, an empty service station with people sitting around acting like they're too good to service my $90,000 suburban.
• JL

  J L

  Apr 3, 2024
  1.0
  I called on the phone and asked about the economical Escalade, and they told me that people who really have money only look for the most expensive Cadillacs, so they didn't sell cheap Cadillacs.