Excellent and fast service! I came in just before closing with a nail in my tire, and Ahmed warmly welcomed me. Tire was patched and fixed.
DF
DY FOR FLORALS
2 days ago
Excellent experience! Chris gave me a great quote over the phone for my tire replacement, and Terrance provided exceptional customer service as soon as I arrived. My tire was replaced in under an hour, and the final price was even lower than quoted, which I truly appreciated. All of the staff on site were friendly, honest, and professional. As a woman seeking car services on my own, finding a shop you can trust isn’t always easy, but this team set the bar high. I’ll definitely be back for any future vehicle needs. Integrity like this is hard to find. Thank you, Chris, Terrance, and the entire NTB team!
AC
Alexis “Chanel” Coleman
6 days ago
I wanted to take a moment to recognize the outstanding customer service at MTB Tires and Service Centers (Mavis).
This past Monday, I went in because I had a nail in my tire and thought it could simply be patched. Unfortunately, because of where the nail was located, I ended up needing a new tire. It was completely understandable, and I appreciated that they took the time to explain everything instead of trying to sell me something I didn’t need.
Terrence went above and beyond, as he always does. He checked to make sure my tires were still under warranty, explained my options, and made sure I got the best solution. Every time I come in, he and the entire staff make sure I’m taken care of. He also checks to see if there’s anything else my vehicle needs and keeps me informed without ever being pushy.
Another thing I really appreciate is their communication. I’m always in and out in a reasonable amount of time, and if something is going to take longer than expected, they let me know right away and explain why. That level of honesty and respect goes a long way.
As a woman, I honestly don’t enjoy going to auto shops. I’ve always worried about being “pink taxed” or being flirted with in a way that feels unprofessional. At MTB/Mavis, I never feel that way. I’m treated with respect, professionalism, and honesty. I feel like a valued customer who’s there to get her car serviced—nothing more, nothing less. That’s exactly how it should be.
The atmosphere is professional, but you can also tell the staff enjoys working together, which makes the experience even better.
I highly recommend this location to anyone looking for honest, efficient, and reliable service. If you stop by, ask for Terrence. I believe he’s the store manager, and he’s always moving around, helping customers, supporting his team, and making sure everything runs smoothly. I truly appreciate everything he and the staff do, and they’ve earned my trust and my business.
The manager, Terrance at NTB in the midtown location was very accommodating and his service was amazing! He was professional and efficient!! Great manager and company as a whole.
I will definitely be back for any future car needs!
TC
Taylor Chatman
Jun 23, 2026
Sometimes you end up needing emergency tire services and end up meeting the nicest people! I had the best experience here with Dr. Dray. He was kind, knowledgeable and assisted with me getting expert service in a timely manner. I highly recommend coming here for any of your tire needs.
