National Car Rental

Reviews

• HV

  H V

  4 days ago
  5.0
  This was truly a VIP experience from start to finish! The fastest, easiest, and most hassle-free car rental experience I've ever had. No wasted time, no unnecessary steps —just a smooth, professional, and straightforward process. From the moment I picked up the car to the moment I dropped it off, everything was seamless and effortless. You can tell they genuinely value their customers' time and experience. Hands down, the best in the business! Other car rental companies could learn a lot from National. This is exactly how renting a car should be fast, professional, convenient, and stress-free. I highly recommend National to anyone looking for an exceptional car rental experience. Five stars all the way!
• FG

  Faith Gutierrez

  5 days ago
  1.0
  🚨I was charged $500 six months later. They supposedly "forgot" the drop off fee? Communication has been sparse and politely dismissed by the manager, Matthew Tamburello . I was told three times by their company I shouldn't had been charged. SIX MONTHS LATER A SURPRISE CHARGE!? Literally going into the holiday season as a hard working single mother and caregiver to many.
• MB

  Michael Brumlow

  Aug 26, 2026
  5.0
  I had to use Avis a while back. It was the biggest mistake ever. They gave me a smaller car that I needed because I only had 3 people with me when I picked it up. It was also their cheapest model, which looked awkward going to a luxury event and having valet park a beater. Also Avid demanded to know what hotel I was staying in, very awkward. When I left they said they did not have the car I reserved, but the parking lot had 8 in the class I reserved. Later I realized the counter guy canceled my reservation and made a new one at a higher rate. And to top it off the car I was given was dirty. Unlike Avis, National gave me the car I reserved, it was clean and the right size. I was not integrated on arrive, and was able to quickly get my car and leave. (Avis took 45 minutes, and with a young child who has Autism this was unacceptable. I now have a life goal to stay a spite company that will target Avis directly with the goal to put them out of business. When I procure the funding I will be starting a rental company with the policy to rent cars at 30% discount to what Avis advertises if you show me a canceled reservation from Avis. But, the desire has subsided, after having a pleasant experience with National.
• MU

  Mike Untalan

  Aug 21, 2026
  5.0
  IAH branch staff that assisted me were professional and understanding. I made a mistake with my reservation online, and when I came to pick up the rental, the staff quickly corrected it which resolved the issue while still satisfying my vehicle needs. I couldn't return the rental on time and need to extend it. With the txt msg and app, I was able to do it on my own without any issue. Also, the varieties of vehicle and return procedures at the IAH branch makes life easier. Again, thank you National and IAH branch team for your professionalism, assistance, and understanding.
• KA

  Kieva Anderson

  Aug 12, 2026
  4.0
  National is always good to go they always have a great selection of decent running vehicles the emerald aisle at IAH is always pleasant and the staff is usually helpful and nice but this time it was different it was a rude and disrespectful lady with a ponytail standing around pretending to assist customers while displaying her nasty racist ways surprised me I couldn't believe how I was treated if I wasn't already in a rush to make a overnight travel trip I would have gotten her name and spoke with her manager I've never been treated like a criminal or made to feel any kind of way especially a member of the elite program but I was being profiled at it's best having a luxury class car reservation shouldn't be a crime for any person of color and when I advised her that I didn't appreciate being treated as a criminal her terrible choice of replying to my concerns what hmph and oh well! Very disturbing.. I spoke with the older gentleman at the checkout booth he was very nice and friendly he did apologize for her behavior and he made a joke to settle the score he changed my perspective to prepare for this last minute trip I returned at a different location to avoid her because how she made me feel almost made me never want to rent again with this company and I feel National is one of the best in the rental game but if that lady with the ponytail doesn't know how to treat people she should go talk to a walk and not paying customers the rest of my experience was a pleasure.