Jiffy Lube Oil Change

Reviews

• RG

  Roy Goodwin

  1 day ago
  5.0
  Great service and friendly staff! What could be better?
• CM

  Chris Maher

  May 13, 2026
  1.0
  I went in for a routine oil change, which initially seemed fine. However, shortly after leaving, I discovered that the tube connected to my windshield washer fluid system had become disconnected or damaged, causing the washer fluid system to stop working properly. I returned to the location within 15 minutes expecting the issue to be inspected and resolved. Instead, I was immediately met with excuses and attempts to shift the blame onto me. I was told it was “probably” due to the age of my vehicle, the plastic component, the hot weather, or because I used the windshield washer fluid after leaving. At the same time, they stated they would “do an investigation” to determine whether their technician was responsible, while simultaneously insisting they “didn’t tamper with it.” What makes this especially frustrating is that the technicians were actively attempting to replace my front left headlamp during the visit but ultimately stopped because it was supposedly “too difficult.” During that process, the technician was working underneath the left front wheel well and around the fender and bumper area for access. According to Chevrolet’s own repair instructions for the Chevy Malibu, the windshield washer fluid tube and pump assembly are accessed through that exact area. The repair process specifically involves removing the fender liner, disconnecting the hose, routing the tube, and re-securing it. Since the technician was working directly where the washer tube is routed, it is reasonable to conclude the tube was accidentally pulled loose or damaged during the attempted headlamp work. The issue is simple: the windshield washer system was functioning perfectly before my visit. The only people who worked on or had access to my vehicle that day were the employees at this location, and a technician was working directly in the area where the damaged component is located. Rather than taking accountability or making a meaningful effort to resolve the issue professionally, the staff appeared more focused on avoiding responsibility than helping the customer. As a result, I was left with a broken part, no immediate resolution, and no timeline for how long this supposed “investigation” would take — assuming anything was ever going to be done at all. That is unacceptable for an issue that appeared immediately after service was performed on my vehicle. If Jiffy Lube had not eventually taken responsibility and corrected the issue, this review would have remained unchanged. I will give credit where it is due: Lionel, the District Manager, and Sarah, the Manager at the S. Kirkwood location, handled the situation professionally and ensured the issue was addressed. However, the Gulfton location still deserves this 1-star review because they were unwilling to correct a problem they caused and instead left another location to resolve it. S. Kirkwood Location: 5 Stars Gulfton Location: 1 Star — and honestly deserves less.
• JK

  Jeny Koruth

  May 5, 2026
  5.0
  Went for a state mandated emission test. Very quickly done. The guys were very courteous and nice. Everything was explained well.
• AJ

  Amy Johnson

  Apr 29, 2026
  5.0
  Using Jiffy Lube for the first time after some bad experiences with Take5 - I would highly recommend JiffyLube, especially this location. Jonathan and his colleagues were super helpful friendly and got me taken care of so quickly. Definitely gonna be a repeat customer
• HS

  H Suarez

  Apr 28, 2026
  5.0
  All the guys were friendly and efficient! They were eager to service my truck! I would definitely recommend Jiffy Lube and specifically this location! However, I have used Jiffy Lube for quite a few years, even when I moved to San Antonio for a bit and have always been a very satisfied customer.

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