Enterprise Rent-A-Car

Reviews

• JE

  Jennifer Escobar

  May 4, 2026
  1.0
  If I could give no star I would but unfortunately its not an option. This place is horrible starting with management along with the customer service reps. I got in a car accident that wasn't my fault I called them and they promised me a swap out that same day if not the next I provided all documents and they promise me they will call me and they dont. Pretty sure they recognize my number and place me on hold w/o talking to me and hangup. Then they say the supervisor Stephanie will call me and no one does its been like this for 2 weeks all I get is a sorry and no resolution meanwhile they have there car as well as my deposit and dont help at all. They will answer ur call and put u on speaker and walk away. The staff here is incompetent, lazy and just overall 0 customer service skills. No one calls but hangs up or puts you on hold as soon as u call then hangs up thr phone. All I ask if for communication with this process of the claim and if there is no update at least tell me that. But no, no one cares and this place is the last time I will rent from here.
• SC

  Sonja C.

  Apr 30, 2026
  5.0
  Quick and Simple
• TT

  Terri

  Mar 30, 2026
  2.0
  I only came here because thats what the insurance paid for. I would not use them again unless absolutely necessary. The outside of the car was half washed with water spots every where, barely could see out the side mirrors. There's damages to the body and scratches everywhere that I made sure to make note of. The guy told me oh it's 1/4 tank in there and it was actually less than that. When I got home I wiped the drivers area down with clorox wipes and filthy is an understatement. 2 stars is for the lady that picked me up from the bodyshop. Front desk customer service is lacking.
• FW

  fluffy Werks

  Mar 23, 2026
  1.0
  They have been very unprofessional. I've been trying to get a different vehicle due to safety reasons and was given the wrong car. The car smells like cigarettes, and as a non-smoker, it bothers me every time I get in. However, they always ignore me and say they don't have cars when I can see they do since I pass by there every day.
• FD

  Floyd Donald

  Mar 13, 2026
  5.0
  Tanaiya. and Jamal Thrower are reason why I will never any rental car provider. Every experience is absolutely magnificent. They are always professional and outstanding customer service. Keep up the great work 👍

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