Enterprise Rent-A-Car

Reviews

• GF

  Garret Forst

  Jun 14, 2026
  1.0
  This is my first 1-star review posting across Google. I'm someone whos very accommodating and not difficult to please (as my review history suggests), but I feel that this needs to be shared. I made a car reservation through Expedia at this location for this past Friday in the evening for a week in Houston at a rate of $320. That day of, I confirmed with Enterprise customer service that this was indeed my reservation and pick up location as I was called about potentially having my car moved to the airport which was never followed up on. Anyway, I show Friday evening, and there was no car available for me to pick up. That was very frustrating, but this kind of stuff can happen. I talked with the rep at the office, and he said that they'd try to get a car by Saturday afternoon. I called back that Saturday at 2 to check in. Still no car. Then, knowing they closed at 5 I called around 4:45 to see if anything changed. I was put on hold and then just disconnected. That night, I called Enterprise customer service and was told that this would get escalated to a manager. Again, no call back. So today is Sunday (that location is closed) and I really needed a car as my friend was really doing me a favor driving me around Houston these past few days, so I just relented and rented a car at the airport at $470 with Enterprise for an even shorter time period than my original reservation. Kudos to the gentleman at the airport for at least getting me down from the origial $570 it was going to cost for the new reservation. From the unorganization to just lack of helpfulness from both this location and Enterprise customer service. Just a horrible experience overall. I feel just really ripped off and cheated.
• PG

  Priscilla Gonzalez

  Jun 11, 2026
  5.0
  Zack was AMAZING! He went above and beyond to be able to get me into a car asap! I highly recommend Zack and this location for all your rent needs!
• EG

  Enrique Gonzalez

  Jun 11, 2026
  5.0
  Zack was amazing. He was able to get my wife into a car as soon as possible.
• LK

  L King

  Jun 9, 2026
  5.0
  Zach at the Central Houston Nissan location was exceptional. Would recommend him and enterprise to my family and friends
• LC

  Latasha Curtis

  May 16, 2026
  5.0
  Thank you Zach for your assistance. The process was easy and seamless. Enterprise has been my choice when needed for over 20 years. So happy to see the consistency over time.

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