Enterprise Rent-A-Car

Reviews

• FR

  Fredy Ramirez

  Aug 26, 2026
  5.0
  Excelente Service Form their in persona representativas, without losing the y human warmth while carrying out the rental Service.
• CS

  Charlotte Sullivan

  Aug 26, 2026
  5.0
  Great experience, this location works hard to get you into a vehicle that suit your needs. They are seriously busy, but seriously interested in putting you in a vehicle that suits your needs.
• HC

  Hiba Codore

  Aug 13, 2026
  1.0
  Misleading Advertising & Poor Customer Service! I rarely leave bad reviews, but this experience at the Enterprise location on Almeda Genoa Rd & Gulf Fwy. in South Houston was disappointing enough that I feel it needs to be shared.I booked Enterprise’s “You Click. We Pick.” option, advertised as “Compact or LARGER or similar.” When I arrived, I was told the only available vehicle was a larger vehicle, but I would have to pay extra because it supposedly was not included in the reservation class.This is extremely misleading. If Enterprise advertises “Compact or LARGER or similar,” customers should reasonably expect a larger available vehicle to be covered by the reservation. If larger vehicles are excluded or require an additional charge, that should be clearly disclosed before booking.I asked the manager to honor the advertised terms, but she refused and insisted I pay extra if I wanted the only available vehicle. The situation was handled unprofessionally, and I ultimately left without a rental, wasting my time and disrupting my plans.The customer service afterward was just as disappointing. I contacted Enterprise three times and requested a supervisor call back. I was repeatedly told my complaint had been escalated, but more than three weeks later, no one has contacted me.This is not simply about wanting a larger vehicle. It is about misleading advertising, poor customer service, and Enterprise refusing to honor the terms presented to customers when they make a reservation.Customers deserve clear advertising, transparent policies, respectful treatment, and proper follow-up. Based on this experience, I would not recommend this location.
• DB

  Damien Brothers

  Aug 10, 2026
  5.0
  I have to say, out of all of the branches I've rented from, this has to be the Chick Fil A of all rental car places. Phillip and Vivianna took very good care of me. They were very professional, very friendly, very patient, and very helpful. I couldn't decide which car I wanted I changed my mind like 5xs and they stayed positive and helpful during our interaction. When I returned my car, there was a lady with child ( my apologies I forgot her name) who was also delightful and a pleasure to interact with. Overall, my experience was amazing!!! Please give all 3 of them a raise!!! Good job hiring team! Lol this is an awesome crew. Top notch customer service.
• BT

  Bill Tang

  Aug 5, 2026
  5.0
  From start to finish, Jay’Tee provided completely seamless service. She was professional, efficient, and made the entire process incredibly smooth and stress-free. Her welcoming attitude and attention to detail stood out, turning what is usually a routine chore into a great experience. Enterprise is lucky to have such a dedicated professional representing the company. Please share my sincere thanks with Jay’Tee for her outstanding customer service!