Enterprise Rent-A-Car

Reviews

• JL

  Jacquelyn Loftis

  Sep 24, 2026
  1.0
  UPDATE 2: And after all this I STILL got a rental so to the manager in training over there at nrg, I wont say say her name but i just just proved my point. KNOW YOU INFORMATION CORRECTLY THE FIRST TIME if you gonna not follow the rules and allow to continue with the rental contract and "you're not suppose too" Ask questions! OH yea im still waiting to here from the manager Fasion to call me back.... but hopefully he reads this :) CUTSOMER SERVICE HERE IS A JOKE especially when they cant own up to they own mess ups. UPDATE: Called different locations, spoke to managers and even was directed to go online. This is what is stated via enterprise " I’m not seeing a published policy that specifically says a cracked license is accepted or rejected. What I can confirm is that for U.S. rentals, the license must be: valid and unexpired government-issued include your photo valid for the full rental period I can also confirm digital copies and photocopies aren’t accepted, and temporary licenses may be refused if the location can’t verify them. For a license that’s physically damaged but still scannable, acceptance may depend on whether the rental location can verify it at pickup. If you want, I can help with the next best step based on whether this is for a standard U.S. rental or something else." What am I missing here? This is funny because i rented a car from them on Monday 9/21/2026 returned it a day early only to have to rebook online because i needed for another day. The girl that took my driver's license monday PHYSICALLY HAD IT IN HER HAND TO SEE IT WAS CRACKED AT THE TOP, THE BARCODE EVERYTHING STILL IN TACT AND SCANABLE. she says oh you cant have a cracked drivers license to rent a car. I tell her she didn't tell me this Monday when you took it and she says well yea they emailed saying that you cant rent with a cracked license. I call BS on this because I have rented from enterprise with the SAME LICENSE just a different location. I ask the lady outside who is processing a return vehicle if I get my mom to get the rental and add me as a driver will that work? She says yes. I go inside to try to do just that and the girl still tells me no. I call 3 DIFFERENT ENTERPRISES including the one I always rent from and they all gave different answers from what this girl was saying. TO THE LADY WHO TOOK MY LICESE YOU KNEW IT WAS CRACKED AND SHOULD HAVE SAID SOMETHING OR ASKED A MANAGER WHAT TO DO THE MOMENT YOU TOOK THE CARD not wait and talk about some email because I guarantee, had i brought the car back on today yall wouldn't be worried about a drivers license cracked if I extended the rental.
• ZH

  Zolton Holman

  Sep 23, 2026
  1.0
  The vehicle I received was very dirty inside and out. The rims were all missing the center caps. The car was poorly vacuumed if vacuumed at all.The seats were stained and not clean and I was given a car which had a slow leak in the back left tire. I had to inflate this tire every 2 to 3 days. I will continue to support Enterprise but this last experience wasn't good.
• CL

  crystal luna

  Sep 20, 2026
  1.0
  I made a reservation for noon on a Sunday, expecting that reserving a vehicle in advance meant a car in my selected category would actually be available. Instead, I did not receive a call until my scheduled check-in time telling me that they had no cars available in the category I reserved. Waiting until the exact time of my reservation to notify me left me completely in the lurch, especially on a Sunday when many rental locations close early and the only options available later in the day are typically at the airport. Damir’s response to the situation was also unacceptable. I was told they had been “hopeful” that another customer would return a vehicle in time for my reservation, but that return never happened. A confirmed reservation should not be based on hoping another vehicle happens to become available. If the location knew they did not have a vehicle available to fulfill my reservation, I should have been contacted well in advance so I had time to make other arrangements. The lack of advance notice, poor planning, and dismissive handling of the situation turned what should have been a straightforward rental into a major inconvenience. If a location cannot reasonably fulfill a reservation, customers deserve enough notice to find an alternative—not a phone call at the exact time they are supposed to pick up the car.
• HT

  Henok Tewelde

  Sep 11, 2026
  5.0
  I had an excellent experience with Enterprise. The manager, assistant manager, and the entire staff were friendly, professional, and extremely helpful. They took the time to walk around the vehicle with me and helped me inspect it before I left. The car was clean and comfortable, and the rental process was quick and easy. I don’t remember their names, but I truly appreciate their outstanding customer service and would gladly rent from Enterprise again.
• JN

  Jake Nguyen

  Sep 2, 2026
  5.0
  I’ve had to use rental car services several times a year, so I’ve experienced my fair share of rental locations. Unfortunately, customer service in this industry can sometimes feel slow, impersonal, and lacking any real sense of urgency. My experience at the Enterprise Rent-A-Car location at 1406 S Loop West in Houston was the complete opposite. From the moment I walked in, I was genuinely impressed by how friendly and welcoming everyone was. Every single team member I interacted with had great energy, was extremely helpful, and made me feel like they were genuinely happy to assist me. What stood out just as much was how efficiently the entire team worked. Everyone seemed focused, organized, and had a real sense of urgency while still taking the time to provide excellent customer service. That combination is rare, especially in an industry where customers are often already dealing with the inconvenience or stress of needing a rental vehicle. You can tell there is a great culture at this particular location. The team works well together, the atmosphere is positive, and the employees genuinely seem happy to be there and willing to serve their customers. That says a lot about both the staff and the leadership. I wanted to take the time to recognize this entire team because they were absolutely on point. Thank you to everyone at the 1406 S Loop West location for making what could have been just another rental-car experience such a positive one. This is how customer service should be done. Keep up the great work!

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