Enterprise Rent-A-Car

Reviews

• KS

  Kade Schmalz

  4 days ago
  2.0
  We ordered a large SUV with a long wheel base. We were guaranteed: Expedition Max → L → Suburban → or Yukon XL with our reservation. We confirmed twice with this location that they had our vehicle type and were re-assured they had our vehicle. when we showed up less than 12 hours later we were told they didn’t have our type and needed a new “ Genesis reservation” for our request. All expedition XLs were on recall and not rentable. NOT ACCEPTABLE. The employees were nice but did not get what we paid for. Not happy
• JC

  Jeanne Colbert

  Jul 3, 2026
  5.0
  First class experience as always, with The "E" crew 🤣...
• AT

  A Thomas

  Jun 30, 2026
  5.0
  Go see Nick off I-10!!! Very cool guy!!!
• EP

  Edward Pak

  Jun 11, 2026
  1.0
  Made a reservation for 4 PM. Was told there are no cars, but there are only three or four people ahead of me and should be only 20 minutes Six people got their car ahead of me and I waited over one hour
• MA

  Mariam A

  May 29, 2026
  4.0
  I have mixed feelings about my experience with Enterprise because the customer service at the location was excellent in some ways, but there were also serious communication issues that caused unnecessary stress. I originally received a rental vehicle through my insurance company while my personal vehicle was being repaired. When I picked up the rental, everything went smoothly. The staff was friendly, professional, and helpful. The vehicle was clean, well-maintained, and ready to go. The pickup process was easy, and I was impressed with the level of customer service at that point. The problems started when I needed to return the rental. I had surgery and was not cleared by my doctor to drive. Knowing that my insurance coverage for the rental was ending soon, I called Enterprise on May 21 to arrange for someone to pick up the vehicle before my insurance stopped paying on May 22. I explained my situation and was told someone would come pick up the car. The pickup was then rescheduled for May 23. I informed them that I would not be home that day because I had a medical appointment. After that, I heard nothing. Then, on May 26, Enterprise unexpectedly showed up at my house without a scheduled appointment. I was not home and had to speak with them through my Ring camera. They told me they had called me and, because I did not answer, they decided to come anyway. I found this very frustrating. Showing up at someone’s home without a confirmed appointment, especially when that person has already explained they recently had surgery and cannot drive, is not acceptable customer service. What frustrated me even more was that nobody informed me that my insurance company had stopped paying for the rental on May 22. On May 28, I called Enterprise and spoke with Josh because no one had successfully picked up the vehicle and I was still unable to drive. Josh was polite and helpful, and he arranged for Nick to come pick up the rental. Nick was excellent—professional, respectful, and very kind. However, during that conversation, Josh informed me that I would be responsible for rental charges from May 22 through May 28 because my insurance coverage had ended. This made absolutely no sense to me. I had already contacted Enterprise before the coverage ended and requested a pickup because I was medically unable to drive. The delays were not caused by me. I did everything I was supposed to do. The failure to pick up the vehicle and the lack of communication were entirely due to scheduling and communication issues on Enterprise’s side. Fortunately, after I explained the situation to my insurance company, they agreed that I had done my part and extended coverage for those additional days. Had they not done that, I would have been unfairly charged for days that resulted from Enterprise’s inability to coordinate the pickup properly. I want to recognize Josh and especially Nick for their professionalism and kindness. The vehicle itself was great, and the initial pickup experience was excellent. However, the communication breakdown regarding the vehicle return, the unannounced visit to my home, and the attempt to hold me financially responsible for delays I did not cause left me very disappointed. Enterprise has great employees, but this experience showed that there is definitely room for improvement when it comes to communication, scheduling, and handling customers who are dealing with medical situations and cannot drive.

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