Enterprise Rent-A-Car

Reviews

• DJ

  Donnieray Jr

  5 days ago
  5.0
  ​CUSTOMER EXCELLENCE REVIEW REPORT ​Location: Enterprise Rent-A-Car — Houston, TX (Travis St. / W. Gray St ) July 6, 2026 ​ ​As a returning customer who has rented from this specific Houston location three times now—most recently during the 2026 Independence Day holiday weekend—I am compelled to formally recognize the outstanding service provided by this team. This agency continuously sets the gold standard for what a seamless, customer-first rental experience should look like. ​🏆 Standout Leadership & Management ​The management team at the Travis/W. Gray location is nothing short of extraordinary. Having done business with them on multiple occasions, I want to personally commend: ​M. Turner ​Ms. Bea ​Their leadership is clearly reflected in the flawless execution of daily operations and the top-tier professional culture maintained at this branch. ​🚀 The Next Generation of Talent ​Beyond the leadership, this location boasts an impressive array of up-and-coming agents who display exceptional business management acumen and unparalleled "soft skills." Two rising stars in particular stand out for their ability to confidently manage high-volume situations and hold their own under any circumstance: ​Tayler / Tyler ​Miles / Myles ​Watch these names—they are absolute assets to the Enterprise brand and future corporate leaders in the making. ​💼 Overall Team Performance ​It is a rarity to find a location where every single staff member is perfectly aligned, but this branch nails it. The entire representative team is: ​Initiative-Driven: They don't just wait for instructions; they anticipate customer needs. ​Pursuantly Prompt: They value your time, ensuring you get on the road quickly and efficiently without sacrificing quality service. ​ My Final Verdict & Customer Shouts -Out goes to: ​" YOU ALL !!! " It is always an absolute pleasure walking into this particular Enterprise location. Thank you for consistently making my traveling needs your top priority. See you next time!"
• LG

  Luis Felipe Ledesma Gutiérrez

  Jun 27, 2026
  5.0
  En mi experiencia, no pudimos reservar el auto con anticipación, pero la atención de Miles, quien nos dio seguimiento, fue increíble. Probablemente ya no trabaje en el lugar, pero es de las personas que te tienen paciencia y un buen servicio. Como recomendación, reserven en la app y aun así llamen antes para saber si el auto estará disponible y evitar tragedias y contar tiempos.
• MH

  Mark Hendrix

  Jun 25, 2026
  1.0
  They rented me a car with a cracked window that I did not notice until I had pulled out of the lot. I immediately returned and showed it to them. Now, they are trying to make me pay for that damage. DO NOT USE THIS LOCATION!
• BR

  Brittney Reddick

  Jun 15, 2026
  5.0
  Great experience at this location. Kind, professional, and coordinated staff! Would definitely rent from here again!
• TW

  Tammy Wilkerson

  May 27, 2026
  5.0
  ⭐⭐⭐⭐⭐ This is, hands down, the best Enterprise location in Houston. I'm a repeat customer and every visit has been an amazing experience. Ed was fantastic this time around, and the young lady helping him was equally kind and efficient — I wish I'd gotten her name to give her a proper shoutout. This team is professional, warm, and consistently delivers excellent service. If you need to rent a car in Houston, this is the spot.

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