Enterprise Rent-A-Car

Reviews

• WM

  Wesley Mitchell

  Aug 28, 2026
  1.0
  Enterprise at IAH is absolutely horrible. I have never been treated so rudely at any rental agency. On company business and our business uses National however not that they are together I was given enterprise as a rental. Confirmation was sent but upon arrival I gave them said number. They were snotty and said I had to go to the inside counter. Well they were not much better. After 15 min of this I stepped away and called our travel company. Told them to cancel my reservation and get me with National. Walked up to National out to my vehicle and off I went. No issues and very present employees who thanked me. Hopefully enterprise learns something from them. I’ll never get another enterprise rental again. If my company does I’ll quickly cancel and rebook. Do better with your staff
• KB

  Kameisha Bennett

  Aug 27, 2026
  5.0
  Angela and the team at Houston (IAH) go above and beyond to help!!! We rented a car earlier today, and accidentally left our belongings in another vehicle (totally our fault). The whole team jumped into action in different ways to help get our stuff back, all while still serving other customers. Angela took the lead and remained calm, focused, and composed and Kristen and Jessica were behind the scenes assisting. They made a tough situation a lot easier. A special nod also goes out to Tony, who checked us in quickly at the start, then, when we returned in crisis, offered a warm smile, assistance, and great energy while helping us deal with our issue. This is a great team of people. Everyone was awesome!
• MF

  Melissa Finley

  Aug 27, 2026
  5.0
  The Enterprise Team at the Houston Intercontinental Airport were absolute heroes today! Tony was quick and friendly at check in and after driving away, we realized that we left some bags in different car option. We drove back to the rental center as quickly as we could and Angela and her team (Kristin and Jessica) were on the case! We were thankful that our belongings had not left the rental center area and Angela kept us informed on the steps of the search and recovery. We were grateful to have a level headed and helpful team in our moment of stress and appreciated their professionalism and communication. Thank you all!
• MB

  Matthew Birmingham

  Aug 16, 2026
  5.0
  Enterprise was amazing to work with. I recently drove cross country and Enterprise made the process so simple. Upon pickup, they had all their cars arranged in lines by class. I had rented a midsized SUV. After checking in, they just told me to go pick any SUV from line 4. There were about 60 SUVs in line 4 with at least 12 different makes and models to choose from. I really liked this way of choosing a vehicle. I could sit in each one and check for desired features or comfort before deciding! Then on turn in, there was a line so they let me just leave the keys and they emailed my receipt to me. Great company, highly recommend!
• VG

  Vanessa Gaspar

  Aug 9, 2026
  1.0
  I have rented from Enterprise for approximately 15 years, and this was easily one of my most disappointing customer-service experiences. We rented a Jeep Wagoneer-class SUV for a family road trip with 8 people. As we were preparing to leave at 7:00 AM for a 7-hour drive, the vehicle alerted us to a leaking tire caused by a nail. Our original location was closed, so after contacting Enterprise customer service, we drove 30 minutes to the airport location—the only location open. Enterprise’s phone representative told us a vehicle swap would depend on availability. When we arrived, employees indicated that a comparable SUV swap was possible but ultimately up to the manager. We specifically asked the manager whether he had comparable SUVs available. He told us he had “a ton” of them. However, once we explained that our Enterprise rental had a leaking tire, he refused to provide a comparable SUV and would only offer a minivan. His explanation was particularly disappointing: he stated that he was only “legally required” to provide us with a safe vehicle and that the SUVs were being reserved for customers renting from his location. We even asked whether we could cancel our existing rental and make a new same-day reservation at his location. He said no and claimed they would not provide SUVs for same-day/in-person reservations. Yet Enterprise’s own website was allowing us to make a same-day reservation for a Wagoneer or similar SUV at that location. I completely understand if a comparable vehicle is unavailable. What I don’t understand is acknowledging that multiple comparable vehicles ARE available and then refusing to assist a longtime Enterprise customer dealing with a tire issue simply because their rental originated at another Enterprise location. We weren’t asking for an upgrade or special treatment. We were asking to continue our 7-hour family trip in the same vehicle class we had already rented and paid for. For context mini-van is a less expense rental and not as spacious as the vehicle class we paid for. For a 7 hour road trip - comfort was a top priority. The other employees we encountered were friendly and helpful. My complaint is specifically with the manager’s handling of the situation. His tone may have been polite, but there was virtually no empathy or effort to find a reasonable solution. After 15 years of choosing Enterprise, this experience genuinely makes me reconsider doing business with the company—and recommending it to family and friends.

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