Enterprise Rent-A-Car

Reviews

• HP

  H P

  4 days ago
  5.0
  I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were in a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Suburban because of the spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all of our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son’s professionalism and kindness. He took the time to walk me through the SUV’s features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.
• TC

  TeQuila Cartwright

  6 days ago
  1.0
  Worse location to visit. Literally had to go to another location in order to get a rental due to one of the representatives at this location claiming that they do not accept damaged licenses. Mind you the “damage” was a chip off the edge of the license. I spoke with customer service and they insured me they have no such policy and the individual did not want to do their job.
• AA

  Angela Harrison (Angel)

  May 13, 2026
  5.0
  Excellent customer service and we're very timely and even reached out and called me to remind me to extend my rental. I've been using this particular location for many many years and have always been extremely extremely happy with them.
• KA

  Katy Alvarez

  Apr 15, 2026
  3.0
  Not enough workers for as busy as they were. Only 2 vehicles to choose from when my turn came, but I did like the Nissan Rogue I rented.
• JM

  Jonathan Mitchell

  Apr 9, 2026
  5.0
  I travel almost weekly for work. This Enterprise location is AWESOME....from the management the most recent employee 5/5...very consistent every time, one of the best car rental experiences I've ever had

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