Enterprise Rent-A-Car

Reviews

• AH

  Alesia “Smooth” Hendley

  3 days ago
  1.0
  Wait times are long. Not enough workers, not enough cars. I got upgraded from midsize to SUV and it wasn’t an upgrade at all. The car smelled like smoke and actually had burn marks on the driver seat. Half the staff is unprofessional no greeting, even had to wait to return the car.
• FR

  frankie reyes

  Jul 1, 2026
  2.0
  Zach is extremely unprofessional and rude. I hope he feels better about himself harassing me the day my dog passes away and I just got into a car crash, which was not my fault which is the only reason that I even need this rental in the first place. The funny thing is I had already extended my rental through my insurance and he was still making threats about overdue fees, even though I had nothing left to pay. Going as far as threatening to call the cops and for them to send me to jail because I did not pay the overdue fee when he found convenient, which I did not even owe in the first place. I’m just a regular person dealing with a mediocre car rental company. Legit amazed how corporate allows employees to talk to customers, regardless of the circumstance I don’t find it appropriate and I did take it personal. I find comfort in knowing I will never bring my business to this location and by all means please avoid this place like the plague if you like being treated with respect and don’t enjoy getting yelled at by a man named Zach. Get a grip do better and treat people with respect. 2/5 Car was good Zach was very much not cool 👎
• TV

  Trill Villanueva

  Jun 17, 2026
  1.0
  Booked a reservation just for them to call me back the day of pick up to tell me they have no vehicles available. Service is trash.
• AM

  Ashkan Monadjemi

  Jun 15, 2026
  3.0
  This place does not honor online check in. When you check in online, you can change the reservation time ± 4 hours. I did the same but they did not honor that and had us wait . Everyone had to sit on a bench said to be in the shade but half of the bench was the sun. Bad coatumer service. Total frustration. We had tickets for a world cup game and we were in a rush. After 15 minutes waiting, a manager named "Sam" helped us by trying to get us another vehicle other than what allegedly planned for our reservation. That was the only good geature. Enterprise being my first go to when Ineed a rental and comparing to past experiences, I expected better service.
• HP

  H P

  May 16, 2026
  5.0
  I cannot recommend enough SON NGUYEN, Assistant Branch Manager at Enterprise. My family and I were in a stressful situation trying to find a large SUV so we could attend my doctoral graduation at Baylor University. Because it was close to the World Cup, almost every rental location was fully booked with tourists, and after visiting multiple places, I honestly started to lose hope. After a short conversation, Son immediately understood what my family needed. He recommended a Suburban because of the spacious interior, room for two baby car seats, comfortable seating for additional family members, and a large trunk for all of our luggage. It turned out to be the perfect choice for our trip. What truly stood out was Son’s professionalism and kindness. He took the time to walk me through the SUV’s features, carefully inspected the vehicle with me, and made sure I felt comfortable before leaving. Knowing that we had less than an hour before heading out of town, he also sped up the checkout process to help us get on the road quickly. Most importantly, Son went above and beyond by finding me an excellent rental rate as a graduation gift. That level of care and thoughtfulness meant so much to me and my family. I went from feeling completely hopeless with no vehicle available to driving one of the best SUVs I could have asked for during such an important moment in my life. Thank you, SON NGUYEN, for your outstanding customer service, professionalism, and genuine kindness. You turned a stressful situation into a memorable experience for my family. Enterprise is lucky to have someone like you leading the team.

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