DeMontrond Buick GMC

Reviews

• DN

  Daniel N.

  2 days ago
  1.0
  I want to share my recent experience with the new car sales team. I was prepared to purchase a Sierra 1500 AT4X. First, I was passed from one associate (Steve/Steave) to the other (Dereck) due to him going out of town. Fine, I understand, but the second associate (Dereck) communication was slow and not up to standards. It’s been almost a week with no response after following up twice. These guys don’t want to sell. They also are dishonest so do your research. Steve told me specific add-ons arrive installed already from GM, but after sending him a screenshot of the sales sticker showing it’s dealer-installed, he goes silent 🦗. If communication and transparency is this difficult while you're trying to earn my business, I have no confidence in what happens if I purchased from this dealership. I had a better experience from both Texan and Wiesner GMC Buick. FYI: I did share my experience with feedback@demontrond.com and no response so save your time.
• RR

  Roxanna

  3 days ago
  5.0
  Went in for a test drive last Saturday and I was fully prepared to be irritated by an annoying salesman and I was WRONG! Phil Legget was an absolute breath of fresh air in the industry. From the beginning he was so pleasant, not pushy at all, and genuinely listened to what I wanted. Phil didn’t waste any time trying to B.S. me, just showed me what i was looking for and answered any questions I had. When I arrived I told him I had a specific number in mind and it was firm and even when I was nitpicking the deal Phil patiently made sure I left there with exactly the car I came for, in my price range. If you want an above and beyond salesman, this is the guy. (And I’ll be honest, I’m a tough critic.) & the car? BEAUTIFUL! Exactly what I was looking for. Highly recommend.
• YY

  yljohnson2010

  Aug 15, 2026
  1.0
  ***This is PART 2 of my review from my other account under my business Essence of Panache because it was too long. When my husband came off the road, Saturday July 25th, we went BACK to DeMontrond at that location (where we saw 7 unattended cars with drivers in all of them sitting on the drive with NOT ONE SERVICE ATTENDANT IN SIGHT!) We went in and asked for a manager AGAIN! (In reading this text I'm sure that you may ALREADY KNOW, that there WASN'T A MANAGER ON THE PREMISES ONCE AGAIN!) We were thrown off on a Service Advisor by the name of Troy Robinson. Troy took us into an office and let us speak. We were able to share with him everything mentioned above, ALONG WITH TWO MORE ISSUES. ONE of which that we found to be a recall that almost cost us an accident the day before we arrived. (The top fender trim over the front grill flew off on the highway, now reflecting dry rotted, loose trim clips.) The other issue is that after I left the dealership, that same day of the 21st, I noticed that when I back up my truck there's suddenly a LOUD squeak coming from the wheels. We NEVER had that happen until we left the dealership on the 21st! Troy reassured us that he would look into these matters and pass our grievances on to his manager. He promised us that he would expedite the ordering and service of our missing, recalled trim, and that someone would give us a call on Monday, but of course that never happened! I followed up with Troy via phone once again TODAY, only to find that the manager stated that he had me on his "to-do list". As we spoke on the phone, he texted the manager letting the manager know that we were upset because we weren't contacted.... Troy states that his manager texted back "when he gets back from lunch he'll get with us." This particular manager must fly off to Paris for lunch daily I guess! So, I guess I'll sit here and wait!!! I GUESS THAT I HAVE NOTHING TO DO BUT WAIT ON MANAGERS THAT SUCK! This was the WORST service drive experience ever!!! I can't even begin to tell you how bad it was! It was so bad that no one could even make this up!!!!! At this time, I WANT MY MONEY BACK FOR THAT OIL CHANGE! I ALSO NEED YOUR DEALERSHIP TO CORRECT THE MATTER WITH MY TIRE LUGS, MY CLOCK AND EVERYTHING ELSE THAT WENT BADLY!!! I'm ticked!!!! Then I had a service Director TO FINALLY contact me to investigate the issues...... NOW I CAN TOTALLY SEE WHY THINGS ARE AS BAD AS THEY ARE!!!! AFTER THE INVESTIGATION, IT WAS FOUND THAT MY MILEAGE ON MY TRUCK WASN'T MATCHING THEIR RECORDS. THEY HAD OUR MILEAGE RECORDED THE SAME FOR TWO DIFFERENT VISITS FOR OIL CHANGES MONTHS APART!!! THANK GOD FOR RECORD KEEPING AND SNAPSHOTS OF MY ODOMETER!! THEN HE TELLS ME THAT'S IMPOSSIBLE BECAUSE THE MILEAGE ISN'T INPUT MANUALLY, BUT WITH SOME DEVICE HE SHOWED ME! I TOLD HIM " YOU MUST HAVE A FAULTY ECM. THEN HE GOES OUT TO MY TRUCK TO CHECK IT, COMES BACK AND SAID: "OH, I SEE THE PROBLEM AND IT'S FIXED NOW. -REALLY????? WHAT ABOUT ALL THE INCONSISTENCIES WITH MY MILEAGE??? HE WAS VERY UNAPOLOGETIC AND DIDN'T TAKE RESPONSIBILITY FOR ANY OF IT, HOWEVER HE DID GET MY COMPLAINTS TAKEN CARE OF. HE MADE "EXCUSES FOR EVERY ONE OF MY COMPLAINTS" -FROM NOT BEING ABLE TO FIND GOOD WORKERS ALL THE WAY UP TO ME EXAGGERATING THESE ISSUES! I JUST PICKED UP MY TRUCK AFTER ALL OF THE REPAIRS AND WOULD YOU BELIEVE THAT THEY STILL DID NOT WASH IT?????? IF YOU VALUE YOUR TIME, MONEY AND YOUR PEACE PLEASE STAY AWAY FROM THESE PEOPLE!!!!
• DV

  Daniel V.

  Aug 14, 2026
  1.0
  Complete waste of time. I was working with Coral and her “manager,” and the entire experience was disappointing. Other GMC dealers offered significantly more for my trade, including online, sight-unseen offers. When I questioned their numbers, the supposed sales manager actually told me, “I know more than he does, how does he want to write up the deal?” At that point, I told him over the phone I didn't appreciate his sarcasm and I'll be taking my business elsewhere. They didn’t seem to care about earning the business. I buy 2–3 GMC trucks a year, so this should have been a very straightforward deal. They also would not honor the advertised internet sales price, nor could they get anywhere close to what other dealers were offering for my trade. It also took quite a while to even get a response from the sales manager. I did most of the legwork for them and sent Coral pictures showing other local GMC dealerships advertising larger discounts on trucks with the exact same MSRP, options, and configuration. It didn’t seem to make any difference. Do your research before buying here. Based on the comparable trucks I found locally, you can easily save another $2,000–$3,000 elsewhere on the same truck while potentially getting substantially more for your trade. Coral also seemed very new to the industry and wasn't able to answer several of my questions without going back and forth with management. I was ready to buy and made it very easy for them to earn my business, but they couldn't put together a competitive deal. Save yourself the time and shop around.
• TA

  Tony Anderson

  Aug 7, 2026
  1.0
  While I am happy with my purchase of the vehicle, I have run into a couple of definite opportunities that if someone namely Demontrond brass should read and take note of. Firstly when I purchased my vehicle it was in Conroe which wasn't a problem because I was told I could go to any Demontrond dealership for service no worries my salesman n finance closer assured me "warranty forever " is a great peace of mind for this 20k purchase, I was concerned about not only the engine n transmission but the electrical aspects of the car as well because it does have alot of nice options so I purchased also a extended mechanical warranty for 2yrs / 30000 miles that I was told would take care of anything the "warranty forever" did not with the exception of obvious wear n tear parts which I understood. My discussion with the finance manager was positive n direct in reference to any electrical issues to include the radio. Well 1 month owning vehicle the radio would randomly turn off whenever you hit a bump which made it no joy to drive...I went to Conroe talked to used car manager who told me his vehicle has same problem but didn't offer solution, he said I could leave it but they are backed up in service and could not give definite time when it would get looked at ...which obviously didn't work for me. I left ..no fix..no solution. Spring forward i recently needed my required oil change and chose the Buick Demontrond off 1960...I made a appointment and again listed my radio n some other concerns on my vehicle...well to my surprise I get a $3200.00 quote for repairs and I didn't have any warranty for any of it but I was not accepting that however my service advisor Mike was great he was new he was professional and really made effort to take care of situation. He apologized and explained that I did have coverage but they couldn't find it since vehicle was purchased in Conroe system is separate. OK now the wtf moment...the radio fix was quoted at 1200.00 for a module of course not covered and a new shifter assembly approx 750.00 not covered ...my advisor said he asked extended mechanical warranty people but they wouldn't cover it. My headache in all this is simple PLEASE DEFINE WARRANTY FOREVER / AND ENSURE THE INFO YOU PROVIDE WHEN CLOSING DEALS IS ACCURATE. At best I would appreciate a refund on my latest repairs and my radio fixed using only my extended warranty deductible or your "warranty forever "...and moving forward i now know how this goes....if my family did not enjoy the vehicle so much i would trade it tomorrow just to get away from all this, but we are gonna search for brighter days.....warranty forever 🤔 .