Baker Nissan

Reviews

• RR

  Rebecca

  4 days ago
  5.0
  I want to say thank you so much to Irma and Ilham at Baker Nissan. I recently purchased a vehicle here and I couldn't be more happy. They were honest, up front and very professional. They held a car for me, as I live over an hour away and trusted that I would come in and look at the vehicle over. It's very refreshing to be able to communicate with such a great team and be able to depend on what they are telling you. I highly recommend Baker Nissan and Irma the sales representative for your next car purchase!!
• AP

  Andrew Patrick

  Aug 15, 2026
  1.0
  A few months ago, I needed a “new” used vehicle after being an accident that was not my fault. As such, this was a hassle I didn't want. My previous car purchases had been through Carvana and had been excellent experiences, so I initially started there. However, I found Carvana’s prices and especially its shipping costs noticeably higher than in the past, so I began looking at traditional dealerships within a couple of hours of me. I had avoided traditional dealers because of their reputation for inflated prices and poor service, but after extensive research and an exhaustive search, my wife and I made the trip from Beaumont to Houston to look at some Nissan Altimas. My totaled car had been a 16 Altima that I loved, so I specifically wanted another Altima in the 15–19 range. Our 2nd stop was Baker Nissan, which had a 17 Altima that appeared to be in excellent condition. We test drove it and liked it, although the price was somewhat higher than we had hoped. Before deciding, we asked about purchasing the vehicle without a return period or comprehensive warranty; with Carvana, we had seven days to have a mechanic inspect the vehicle. Baker’s salesperson dismissed the question and assured us that their vehicles were inspected extremely thoroughly and that we wouldn’t find issues like that. Unfortunately, we decided to purchase the car. The purchase process was the first indication of what we were in for. Despite paying cash, the process took essentially the entire afternoon. We were passed between multiple salespeople, spent far more time waiting than doing anything productive, and repeatedly had to remind employees about things they had promised to do. Then, before we had even made it out of Houston, the check-engine light came on. I called the salesperson, Cesar Vivas, who suggested they probably hadn’t tightened the gas cap after filling it up. I eventually stopped at an auto parts store to have the code checked. It had nothing to do with the gas cap; the code indicated a problem with the front grill system. I called Cesar again and was told I would have to bring the vehicle back to Baker to have it fix. So much for the “thorough” inspection. Before making another two-hour trip back to Houston, I had my local mechanic inspect the vehicle. They found that the washer-fluid pump was bad and that BOTH engine mounts needed replacement! These were clearly pre-existing problems that Baker’s supposedly thorough inspection had missed. Getting Baker to address these issues was another ordeal involving multiple phone calls to multiple people. When I finally drove back to Houston for my appointment, the person I had been told to ask for was unaware of both my appointment and the problems. It took about an hour just to get things straightened out and nearly the entire morning for Baker’s mechanic to just inspect the vehicle and confirm the problems. Then came the most frustrating part: despite the assurances I had received before purchasing the car, the service manager refused to replace the engine mounts, as they were due to wear and tear. I had to have my mechanic replace the mounts--a nearly $800 cost out of my pocket. Baker did inform me that the battery was going bad and offered to replace it for $312.28. I declined as it is a $150 battery, but it did indeed fail a couple of months later. If I could title this review, it would be “Sorry, Carvana”. I wish I had simply paid the extra $1000–$2000 and bought from Carvana. I ultimately spent nearly that much getting this vehicle into a quality used condition--not accounting for the time, fuel, and energy, and frustration involved. Needless to say, I will NEVER due business with Baker Nissan again! I gave them multiple opportunities to make this right, and they failed every time. This experience has made me extremely reluctant to buy from traditional dealerships in the future. p.s. Baker , DO NOT reply to this, asking me to contact you to “make things right”; I gave you multiple opportunities to do exactly that during this process, and you failed at every turn.
• JA

  Janet Allen

  Aug 12, 2026
  2.0
  I initially experienced good customer service; however, my overall experience with Baker Nissan was extremely disappointing. I was invited to apply for a vehicle lease and agreed to a hard credit inquiry based on what I understood from the advertising and information presented to me. After spending approximately six hours going through the process, I was presented with terms requiring a $5,000 down payment and payments of approximately $757 per month for 84 months. Those terms were far from what I expected and did not seem reasonable for what had been presented as a lease opportunity. More concerning, I discovered that applications for financing were submitted to lenders that I did not knowingly authorize. Multiple credit inquiries can have consequences for a consumer’s credit profile, and I take this matter very seriously. When I later contacted the salesperson by text to question what had occurred, my messages were ignored. As a senior citizen, this experience left me feeling that I was being taken advantage of rather than treated as an informed customer. I strongly believe dealerships should clearly disclose financing terms, down-payment requirements, and exactly how and where a customer’s credit information will be submitted before proceeding. I would encourage anyone considering doing business here to carefully review every document, ask exactly how many lenders will receive their application, and make sure they understand and authorize all credit inquiries before proceeding.
• DP

  Dolores Pena

  Aug 3, 2026
  5.0
  Bottom line, Jose was fantastic to work with because he delivered on all the things he said he would. When I pulled up, he had the two vehicles ready for me to test drive. He doesn't come off as a high pressure sales guy and that goes a long way for me. The conversation was easy. Was not expecting to purchase from this dealership since I don't live in the area but I used my Costco benefit to shave a little bit of money off. One of the things I really appreciated is that while I was transferring all of my belongings from my old SUV to another, Jose was right there with me in the heat, making sure I had a bag to put my stuff in as opposed to lugging things handfuls at a time.
• DH

  Dorine Hunter

  Jul 31, 2026
  5.0
  amazingly perfessional and on it. i was looking for a certain car being that my vehicle was totaled. i messaage several dealers. the others drag their leg and wanted all kids of paper work . stated they did not take out of town co-signer blah blah i'm a 3 year resident here in Texas with no famiy. two dealers wanted papers from insurance stating my vehicle was totalled and the adjuster never got back to me in 3 days . also one dealer infiniti north, my vehicle was at their collision shop yes my credit score was a lil low and they approved me but they needed the statement from the adjuster which slowed the process. and they also do not take out of state co-signer but Baker nissan handled business my salesmen Gurnak went above and beyond sending me a 360" video of the vehicle. i was interested in, once they received my app. He used my name which made it personal. stating that the vehicle is immaculate and he was right. also they where nice enough to send a lift to pic me up at my residence which is 45 minutes away Baker waste no time. they worked on my app until they was able to get a comfortable payment for me they are up to date with their purchasing procedures. and they want to make their customers happy they also accepted my out of state co-signer. these other dealers are lazy out dated and need to get up to date. also the whole staff was friendy and professional they even gave me snacks