AutoZone Auto Parts

Reviews

• SM

  sadeya malik

  Oct 7, 2026
  1.0
  This autozone is a joke, I went in to have my battery checked , told me it needs replacing. Luckily my battery was under warranty. However, employee , who was a young Hispanic guy, told me that they cant take out the battery. Basically, I was told I have to take out the battery myself and bring it here for the warranty battery. Makes no sense. Took my car to another autozone on the northwest side of Houston, and the staff there tell me ,no that makes no sense, they should of been able to change it without any issues. Employees at the other autozone told me, they were being lazy or just didnt want to do it. I have never heard autozone telling customers to remove thier own car parts and replace it themselves. Im sorry not all of us are blessed with car part knowledge, hence why places like autozone exist. Thank you for making this the worst experience of my life. Will never return to this location off of westhimer and stoney brook. Hope yall shut down!
• AD

  Abhijit Dhumal

  Sep 30, 2026
  5.0
  I received excellent service at this location. My car’s battery had died, and they replaced it under warranty. A huge shout-out to Yesica—she helped me remove and install the new battery all by herself. Yesica is amazing!
• LA

  Liz Alvarez

  Sep 30, 2026
  1.0
  People here are very racist, especially toward women. Staff are supposed to help customers, not act arrogantly—especially a fellow woman. There’s this woman—I don’t know her name and didn’t want to—who is arrogant and rude; she’s Latina, maybe Venezuelan or something similar. I asked her a question and she ignored me. Later, when I had to pay, she practically threw the quarters and the receipt at me. She’s Hispanic herself, yet she discriminates? It’s ridiculous; there was a white person there who was very kind. If you have the chance to go elsewhere, do it—don’t come here and risk running into that discriminatory woman. P.S. She is white, of average height, and has dimples in her cheeks when she smiles, so you can identify her.
• LM

  LALO MONTOYA

  Sep 22, 2026
  1.0
  I came to AutoZone because the battery I purchased here is still under warranty. While I was driving, the battery warning light came on on my dashboard, so I stopped by to have my car checked. They confirmed that my battery was low and that it was still covered under warranty. However, the employee who assisted me, Jessica, told me they didn't have the tool needed to remove it. I asked her, "How is it possible that you don't have the tool to remove the battery when you were the ones who installed it here in the first place?" Her response was basically that I would have to wait until they finished helping the other customers currently in line, and then they would see if they could assist me. She put me on a waiting list. Jessica's attitude was absolutely terrible. She seemed completely unwilling to help me. I don't know if she was having a bad day or was simply in a bad mood, but that is no excuse for treating a customer this way. When you purchase a battery from AutoZone with a warranty, you expect the company to honor that warranty and provide proper customer service when you need a replacement. I was willing to wait my turn, but the way Jessica treated me was completely unacceptable. Her attitude was extremely unprofessional, and I felt like she simply didn't want to help me.
• NA

  Noora Ardalan

  Sep 15, 2026
  1.0
  Very disappointing experience at this AutoZone. After waiting in line, I asked an employee named Ormando or whatever if he could check my car’s issue. Instead of helping, he asked if I could do it myself and told me I had to wait because of other customers. However, he later went outside to help another customer before assisting me. When the diagnostic test was finally done, he only showed me the results on the screen. When I asked for a copy, he said the printer wasn’t working and told me to take a picture of the screen instead. The entire interaction felt rude, unprofessional, and dismissive. Customer service should be respectful and consistent for everyone.

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