Enterprise Rent-A-Car

Reviews

• RC

  Robert Crocker

  Jun 16, 2026
  5.0
  Fast and easy pick up and return. No issues
• CP

  Charles Pettway

  Jun 10, 2026
  5.0
  The team at the Harlingen airport was fantastic. No issues with p/u or returning. Shout out to Dave for excellent customer service.
• SG

  Shelly Griese

  May 16, 2026
  3.0
  Would not take a debit card only a credit card
• BS

  Brian Schtupak

  May 10, 2026
  5.0
  It was an excellent experience renting from enterprise. The vehicle was clean. Everybody was very helpful. I really appreciate them. I'm gonna rent from them next time again. No
• SO

  Samantha O

  Apr 16, 2026
  1.0
  -10 stars This was one of the most frustrating and honestly alarming customer service experiences I’ve ever had. I had a confirmed reservation for a late-night pickup at the Harlingen airport. For nearly two full weeks leading up to my trip, I repeatedly called this location — at different times of day, including the hours I was specifically told to call — and no one ever answered the phone. Not once. I finally got through to an employee (Carlos) and very clearly explained that my flight landed at midnight and I would need to pick up my rental after hours. I was told — confidently — that arrangements would be made and someone would be there. Based on that, I moved forward trusting that commitment. My flight actually landed early, and I arrived at the counter at 11:46 PM — before my scheduled arrival time — only to find the location completely closed, locked, and unattended. No note. No instructions. No attempt to honor the reservation. I was standing in an airport late at night with my daughter, with no transportation, no support, and no way to reach anyone — after spending weeks trying to prevent exactly this situation. I had no choice but to scramble and secure the only vehicle available from another company, which cost me over $150 more than my original reservation and forced me into a larger, unnecessary vehicle. This wasn’t a simple inconvenience — this was a complete breakdown in communication, accountability, and basic customer care. What makes it worse is that I was directly assured this would be handled. That assurance was completely false. I have still not received any response from Enterprise regarding this situation - I have reached out NUMEROUS times. I would strongly caution anyone relying on this location, especially for late arrivals.

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