Enterprise Rent-A-Car

Reviews

• SG

  Shelly Griese

  4 days ago
  3.0
  Would not take a debit card only a credit card
• BS

  Brian Schtupak

  May 10, 2026
  5.0
  It was an excellent experience renting from enterprise. The vehicle was clean. Everybody was very helpful. I really appreciate them. I'm gonna rent from them next time again. No
• IU

  Iris Uribe

  Apr 28, 2026
  5.0
  Loved the vehicle we rented no problems or issues!
• SO

  Samantha O

  Apr 16, 2026
  1.0
  -10 stars This was one of the most frustrating and honestly alarming customer service experiences I’ve ever had. I had a confirmed reservation for a late-night pickup at the Harlingen airport. For nearly two full weeks leading up to my trip, I repeatedly called this location — at different times of day, including the hours I was specifically told to call — and no one ever answered the phone. Not once. I finally got through to an employee (Carlos) and very clearly explained that my flight landed at midnight and I would need to pick up my rental after hours. I was told — confidently — that arrangements would be made and someone would be there. Based on that, I moved forward trusting that commitment. My flight actually landed early, and I arrived at the counter at 11:46 PM — before my scheduled arrival time — only to find the location completely closed, locked, and unattended. No note. No instructions. No attempt to honor the reservation. I was standing in an airport late at night with my daughter, with no transportation, no support, and no way to reach anyone — after spending weeks trying to prevent exactly this situation. I had no choice but to scramble and secure the only vehicle available from another company, which cost me over $150 more than my original reservation and forced me into a larger, unnecessary vehicle. This wasn’t a simple inconvenience — this was a complete breakdown in communication, accountability, and basic customer care. What makes it worse is that I was directly assured this would be handled. That assurance was completely false. I have still not received any response from Enterprise regarding this situation - I have reached out NUMEROUS times. I would strongly caution anyone relying on this location, especially for late arrivals.
• TC

  Tammy Christopher

  Apr 4, 2026
  3.0
  Rented a large SUV and arrived very late a night. When I arrived, they didnt have an clean ones so I had to wait. When I got the car, it had 2 large dings in the windshield and the vehicle had seen better days. When turning in the vehicle, no one greets you in lot and really didnt care about the return of the vehicle. They said they would credit me for all my troubles and received $8 for a little over a week rental. Really? Slap in the face.

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