Bert Ogden CDJR

Reviews

• JR

  Jacqueline Rodriguez

  5 days ago
  1.0
  If I could give 0 stars I would! The service department was terrible! I've been having issues with my Jeep reading the key fob and it's also kicking when accelerating, so I took it in. They said they would have it for two business days, but it turned into a week. I had to keep calling for an update because they would never call me or respond to my messages. Anyway, they couldn’t find anything wrong with it so we picked it up and noticed the vehicle had only been driven a few miles. It’s no wonder they couldn’t diagnose it 🤦🏼‍♀️
• JV

  Juan Villanueva

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Had a great experience purchasing my **2026 Ram 1500 Express Crew Cab V6 4x2** at **Bert Ogden Auto**. Miguel was my salesman and made the entire process easy and stress-free. He was professional, helpful, and straightforward throughout the whole deal. I’m very happy with my new Ram and definitely recommend **Miguel and Bert Ogden Auto** if you’re looking for a new vehicle. Great experience from start to finish!
• DM

  David Mendoza

  Aug 10, 2026
  5.0
  I had a great experience with the Ram dealership, and I want to express my most sincere appreciation to Julio Rosas for taking the time to understand exactly what I was looking for and working with me to meet my expectations. I truly appreciate his professionalism, patience, and dedication throughout the entire process. I’m very happy with my new Ram and grateful to Julio and the entire team for making the experience a positive one. Thank you again, Julio, for going above and beyond!
• FA

  Freddy Alaniz

  Jul 28, 2026
  1.0
  Bought a used vehicle from them approx October of 2025. After the sell, not he went by and I never received registration sticker.my sales person would just tell me to contact the finance manager and back and forth commotion it was. After about 4-5 months I receive my registration sticker. I then applied for a refinance with my credit union and another issue came up., the title was never transfer over into my name and still showed previous owner. Finance manger (nacho) re assured me nothing was wrong and that the tile would come in. I bugged and bugged him and after several attempts he told me everything was fine. My credit union could t refinance it because title never got back and it showed previous lien. I ended up leaving it like that and months went on almost a year and I get a call from the DMV stating there was a discrepancies on odometer. That was the issue why the title.never got transferred under my name. I reached out again and once again the cold shoulder. He stated it would get fixed and nothing came about it. I ended up fixing it on my own. It got a descrepency on the car fax for not actual miallege. Today July 28,26 I go evaluate my car for a trade In, and they tell me hey, your vehicle has been in a collision? I’m like no..clean title. They show me the car fax and it had a collison that was never brought up to my attention when I bought it. Overall, that was my exp with Bert Ogden cdjr in Harlingen. Both the sales associate(Gracie)and finance manager(nacho) I wouldn’t recommend. This has been my 2nd bad encounter yet with Bert Ogden dealerships in the valley. Yall wonder why you all get bad reps. Fast to sell but cold shoulder when a customer reaches out.
• RC

  Raquel Chairez

  Jul 15, 2026
  1.0
  I took my Jeep for service on a pending battery fire recall on 7/10/26. My appointment was at 7:30am. I was taken home via shuttle because I was told they had to charge the battery before testing it and it would take over 6hrs with their charger, the gentleman who drove me was great, very polite and friendly. When I called to schedule the appointment for the recall they did not instruct me to take it charged. I dont get a call until 1:45pm, I was asked if I could leave my vehicle overnight. I said yes, since I didnt need it until monday for work, but I did emphasize I needed to know if it was ready or if it needed to stay over the weekend because I needed my vehicle for work and if so then I could arrange transportation. I was told they would let me know, Saturday. I then get a notification at 2pm that my vehicle started charging. Mind you since 730 they knew it needed to be charged and so it just sat there?. At 2am I get a notification my vehicle is fully charged. I then went about my day Saturday trusting they would call. They never did, I was busy and by the time I called "No one was there to help". So I had to figure out how to get to work Monday morning. Monday morning on my way to work at 7:54am I get a call to be notified my vehicle is ready for pick up. I couldnt pick up until end of day because I was almost at my job. I pick up at end of day and I get paperwork and leave. Did not complain about anything, because why even bother with people's unprofessionalism and I had made it to work so, letting it go. I then get on my vehicle, review the app and the paperwork. Battery not charged at all. Recall on app shows as incomplete, still showing to schedule services. NOTE: I dont know if this matters but would ask. I then review the paper and I dont see anything that says it passed or failed etc. I go back inside to ask, there was an older lady with blonde hair who already had a very unfriendly face. I asked her if there was any issue with the vehicle and if there was something that showed if it had passed, and if I could have a copy of what was done, another reason was because the tag on my vehicle did not match the tag on the paperwork they gave me. So this lady rudely answers and says the copy I received said it (has codes and numbers, with some names nothing stating it passed) which yes obviously if they are returning it then theres nothing wrong, right?. This is a battery fire recall, my children are in this vehicle most of the time. Of course I want to know if it passed or if it was the right service since tag is different etc. So another employee, a male employee approached us "to help" but yet his responses were smart and would still not give an answer, stating "if it didnt pass we would keep the vehicle to service it" well would you?. He clearly didnt want to deal with it, but sir this is your job. Because your codes arent telling me anything, your codes you know because this is your area of expertise. If I spoke to you for example medical terms would you understand it? No so why cant you explain. Said the tags dont match because "that happens, they usually do that". Hmmm no it shouldnt happen, yes there are other identifiers but dont dismiss the discrepancy. So he went on the computer and added some other codes to paperwork. I didnt want to bother with their dismissive and careless customer service so I grabbed my paperwork and left. Some other employee calling a service tech, arguing about where they were because they had 5 vehicles backed up and they had agreed to come in to work on them. So staffing issues or irresponsible employees. At least improve customer service because short staff is everywhere and that's understandable but not the unprofessionalism. Overall it was a very uncomfortable and frustrating experience. I should have known since when I dropped off my vehicle someone else was voicing how they were being ignored by an employee while following up on their vehicle, he explained he called the person while outside and saw him rejecting his call. So, hire better people Bert Ogden.

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