Enterprise Rent-A-Car

Reviews

• KN

  Katie Nielson

  3 days ago
  1.0
  Will manipulate photos and take advantage of customers to avoid damages ‘hitting their paycheck’. They will claim damage on you and then claim not to have the documentation of you reporting that damage after picking up. AFTER being told not to worry about it, it’s documented. Management is a joke. Take your own pictures of everything before you drive it out. don’t let these crooks screw you over.
• EH

  ETHAN HEJKE

  Aug 27, 2026
  1.0
  They tried to set me up. They sent me a confirmation that my vehicle was ready. Was supposed to be a premium truck 4x4. That's what the confirmation confirmed.. so I went ahead and locked it in over text. The premium half ton truck was a mini van... I was told it was comparable to truck....how??? It's in a totally different rental class?? I reserved a truck was told a truck was there and they tried to give me a minivan. Since you didn't specify what option you wanted me to sekect or who to try and speak with, there are many options on that page I will just share it right here and let your team explain.let me know if you can correct this today as I need a truck today before 2pm. But my hopes are not high
• DD

  DJ

  Jul 29, 2026
  1.0
  Where do I start...... Well..... I had hail damage to one of my vehicles so insurance set up a rental agreement with Enterprise while that vehicle was being fixed. Enterprise chose a smaller vehicle by default, but I updated the reservation to a caravan type vehicle. They never saw the change and gave us a smaller vehicle. Had to wait a couple days until the right vehicle was ready to swap out. New vehicle was great, but the fun started after returning it. Enterprise waited until we returned the vehicle to tell us that they couldn't get ahold of our claim adjuster and then charged me 300 dollars instead of following what the adjuster told them to do. I reached out to insurance and they told me to have Enterprise send over anything I paid and the outstanding 200 dollar balance that I was NOT paying. The manager refused to send me anything at all until I paid the 200 dollars. I didn't ask for a final receipt, just something to send insurance so they would cover all expenses. After multiple days of talking to the manager, I had to reach out to Enterprise Corporate to escalate the issue. Corporate resolved the issue IMMEDIATELY. If you made it this far, avoid the Greenville, Texas location at all cost. Go to Sulphur Springs or use Turo because their customer service skills are not up to par. Corporate did an amazing job solving our issue but the local office did nothing but ask for more money. Avoid..... this..... location!
• JD

  Julia Dunahoo

  Jul 28, 2026
  2.0
  Where to start! Emily at the Greenville TX location was the only bright spot in this entire experience. 30 days prior to date needed I made our reservation. As in the past, I have been advised by our local reps to give them a call to verify the reservation and specific requirements. I spoke to a young man and was told, "You get what you get!". Not an option. I contacted Enterprise assistance and was assured that was not the case and that they would take care of it. One week out, again called the local office and was told they had no vehicles that would be available for my needs, Standard SUV. I spent the entire week calling around trying to find the vehicle that I had rented with plenty of time alloted. On the very last day after calling all nine in our area, I spoke with Ethan at the Terrell Tx. Ethan advised me that he had the vehicle we needed but he needed vans. He told me he would rent me the SUV if I picked up a van from Greenville TX and swapped it out. I reminded him that I waa,not an employee. At the last hour, 430pm the day of my rental, Emily called from Greenville Tx with a car. We picked up the car. Left Friday, had several error codes but managed to get through. Arrived in NC Saturday morning. Tuesday evening we went to dinner. Leaving dinner, just after 7pm EST, the car would not start. Alarms, error codes, check engine lights. Called for roadside service. No one available. Thankfully we were rescued by a familymember, battery had to be disconnected twice for the engine to reset. Drove back to the cottage. Wednesday morning began calling Enterprise customer support. Registered the issues. Was advised to exchange the vehicle in Murphy NC. Contacted Murphy and we advised that they had two cars and three people waiting. We're advised go to Franklin NC, called, they had zero cars. Were next advised to contact Asheville NC airport. They had nothing bigger than a mid-size SUV. In short, there was nothing available to exchange so we stayed in the facility, afraid to travel for fear we would be stranded on a mountain road. We ended our vacation on Saturday morning,and drove straight through. Returned the vehicle on Monday
• PU

  PHILIP UMEH

  Jul 27, 2026
  1.0
  The worst Enterprise Car rental (Greenville, Texas). Very racist and discriminatory. I had checked in for a rental, called over the phone and told the staff I was 3mins away, got there and the staff was attending to a customer and I begged just to attend to me as I had an emergency and yet she said she has had a long day and it was past her closing time. The amount of time we spent going back and forth was enough to check me out but of course a black man gets no concessions. It's always a horrible experience at this location. I explained to her that I took an Uber 45mins away to get here and would have to incur the cost to go back, all fell on deaf ears. Yet, she was attending to a white lady as in her words "the last customer".. Felt really bad the way I was treated...

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