Sewell Cadillac of Grapevine

Reviews

• KS

  Kim Seese

  4 days ago
  1.0
  Make sure you plan way ahead for this service department. The last few times, it has been total chaos and takes forever to get your car so you can leave. I paid over $250 to have my air filters changed, and I get in the car and it hasn't been done. They sent a video, did not show the old or new parts, did not even show the cover being taken off. I open my glove compartment, it doesn't look like anything's been moved. Be wary of this place, it's changing drastically.
• TM

  Tom Mann

  Aug 27, 2026
  5.0
  I took my 2026 Vistiq in for 15k service and a seal popping out of sunroof. Sewell Cadillac Grapevine service was a very pleasant experience. (After having a not so pleasant experience at Tom Clark Cadillac, related no loaner cars and a snippy service kid). Bryan was very professional, got me in and out in the same day and had a nice loaner car available. They sent me an overview video of work they performed and the car was ready and washed when I picked it up. Great job, thanks!
• HM

  Haziq Mazlan

  Aug 27, 2026
  5.0
  Excellent experience with Sewell Cadillac of Grapevine from start to finish. A special shout-out to Jobey Rusk for taking the time to welcome us and showcase the Cadillac-specific EV features and helping me understand the technology behind the vehicle. Elizabeth Godyn guided me through the entire leasing journey, helping me make a solid decision based on the available inventory and what best fit my needs. Taylor, the finance manager, also took the time to personally welcome me and made sure the final steps of the lease went smoothly. What impressed me most was that the entire process—from exploring the vehicle and making the decision through financing and delivery—was completed in roughly 3–4 hours, yet I never felt rushed or pressured. I also appreciate Sewell’s services beyond the sale, particularly the technology consultation and complimentary car washes. Overall, a very professional, efficient, and customer-focused experience that was noticeably better than I expected from the traditional dealership process.
• MP

  Mike Powell

  Aug 25, 2026
  5.0
  We had our Cadillac transmission Serviced in Houston, then came up to Fort Worth to visit family and transmission fluid started spewing all over the place. SEWELL Cadillac Came to our rescue when we pulled in they started working on the transmission instantly and resolved the issue quickly. Great service, knowledgeable tech, fantastic service manager, I can’t say enough. Top quality and very helpful. Thanks again Sewell team.
• VN

  Vasu Nandyala

  Aug 24, 2026
  1.0
  ​I want to give credit where it is due: sales representative Clint Cox was professional, transparent, and provided great service throughout the buying process. His attentiveness up until the signing of the lease papers genuinely earned my business. ​However, everything that has transpired since the ink dried has made this a clear 1-star experience. ​Before I could even drive the 2027 Vistiq brand-new vehicle off the lot (with less than 30 miles on the odometer), the infotainment screen failed completely. They assured me it was a minor fix that would take just a couple of hours, so I was patient and understanding. ​It has now been 5 days since that "couple of hours" promise. There is still zero proactive communication, no clear deadline, and no firm delivery date for when my car will actually be ready. I am currently paying a full monthly lease for a vehicle I cannot even drive or take home. Escalating the matter only resulted in being bounced in circles right back to dealership management, only to find out through Taylor that the service department ordered wrong replacement part. Paying for a new vehicle and being left in the dark for days without a car or a delivery timeline is completely unacceptable.

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