Shottenkirk Toyota of Granbury

Reviews

• JL

  Jakob Lipio

  Aug 23, 2026
  2.0
  Complete nightmare! The worst car buying attempts I've ever experienced. I have bought from this dealership before twice and both experiences were a lot better. Tyler in Finance was amazing as well as both Hatty and Morgan in sales. Nothing but good things to say about them all except Jesse the GSM. I finished all paperwork and already drove away with the vehicle only to come back because I forgot something in my trades. Jesse came out with complete attitude and was already yelling at me before even introducing himself. He demanded we redo the contract we already signed and told me I can't leave until I give him more money. I was more than willing to pay the difference he was asking if he didn't accuse me of being a scammer and liar. I've done business with this dealer before and wanted to continue, however the way Jesse handled the situation and lied made me never want to purchase from them ever again. Would not recommend buying from them. Drove a total of 9 hours and spent $200 in gas to have my entire Saturday wasted. Very disappointed in Jesse's professionalism.
• PP

  Para Products

  Aug 21, 2026
  5.0
  Lamar was absolutely wonderful to work with! He was patient, kind, sincere, and incredibly helpful throughout the entire process of purchasing our new Toyota 4Runner. He never made us feel pressured or rushed, and he genuinely took the time to listen to what we wanted and help us find a great deal. Buying a car can be stressful, but Lamar made the entire experience easy and enjoyable. He welcomed us with a smile as we got there. We truly felt like he had our best interests in mind and went above and beyond to help us get into the right vehicle at a great price. We are so grateful for his professionalism and genuine care. If you’re looking for someone who will treat you with respect, patience, and honesty, ask for Lamar! We highly recommend him and couldn’t be happier with our new 4Runner! ⭐️⭐️⭐️⭐️⭐️
• JC

  Jasen Crosby

  Aug 19, 2026
  5.0
  I had an excellent experience working with Branson at Shottenkirk Toyota of Granbury. I originally came in looking at a used 2026 Tacoma TRD Sport, but Branson worked with me and was able to get me into a brand-new 2026 for even less than I was expecting to spend. That alone says a lot about his character. I never felt like he was just trying to make a sale. He genuinely seemed interested in getting me the best deal possible. What impressed me even more was his attention to detail. While getting my new truck from another dealership, Branson noticed a nail in one of the tires. Instead of driving on it or taking the easy route, he put the spare on and made sure the damaged tire was replaced rather than simply plugged. That level of care, honesty, and customer service is hard to find. Branson went above and beyond throughout the entire process, and I would absolutely recommend asking for him if you’re shopping at Shottenkirk Toyota of Granbury. He is someone who genuinely takes care of his customers and deserves to be recognized for it.
• JS

  J.J. Staud

  Aug 18, 2026
  1.0
  If you enjoy bait-and-switch pricing, mysterious disappearing car parts, missing titles, worthless add-ons, and phone calls into the void, Shottenkirk Toyota of Granbury may be just the dealership for you. We found a used vehicle advertised online for approximately $14,000. Oddly enough, by the time we arrived at the dealership, this same $14,000 car had somehow blossomed into a $19,000 car. Apparently several thousand dollars had materialized in the form of window tinting, clear coat, insurance products, and assorted other things we neither wanted nor went there to buy. After the usual exhausting negotiations, we finally purchased the car for approximately $17,000. That, unfortunately, was the high point of the experience. The vehicle was missing a part when it was sold. Months later, we still don’t have it. At one point my son actually received a text telling him the part was there. He drove to the dealership to pick it up. It wasn’t there. Calls go unreturned. Messages disappear. Voicemails are supposedly left with people who don’t seem to exist. There is always another explanation, another person to call, another delay, and another reason why whatever was promised hasn’t happened yet. Then there’s the wonderful insurance/add-on experience. My son was sold what the dealership represented to us as windshield protection that would replace a damaged windshield. When we actually contacted the company providing the coverage, we discovered that the policy apparently covers chip repair—the sort of repair for which you can buy a kit for about $15. Apparently “windshield repair” has a remarkably flexible definition when you’re sitting in the finance office signing papers. And then there’s the title. They lost it. Then they told us they found it. And yet, somehow, we still don’t have it. Perhaps the title is hanging out somewhere with the missing part. One final bit of perspective on that original $14,000 internet price: two months after the purchase, the car suffered severe hail damage and was declared a total loss by State Farm. State Farm initially valued the vehicle at about $11,000. We hired an independent appraisal company, which valued it at approximately $15,500. Interesting numbers. The independent appraiser’s $15,500 valuation was considerably closer to Shottenkirk’s original internet price of roughly $14,100 than to the approximately $17,400 we ultimately paid after all the dealership’s additions. Buying the car was difficult. Getting promises honored afterward has been worse. My impression is simple: they were extraordinarily attentive while they were trying to get our money. Once they had it, the level of interest changed dramatically. If I could do it over again, I would buy elsewhere. I would not recommend Shottenkirk Toyota of Granbury to anyone.
• GW

  Guy Williams

  Aug 8, 2026
  3.0
  Update to Original Review: After posting, the dealership did reach out to discuss fees. They were able to remove the “convenience package” fee, but we ultimately were not able to reach an agreement on the out the door price. They do stand firm on pricing - and that’s nothing to hold a grudge over. Increased to 3 stars due to follow up conversation. I still believe that it is distasteful and deceptive to advertise a price that gets people in the door, then slide a paper across the desk showing a sales price 15% higher than the advertised price. “Extras” are exactly that, and there shouldn’t be a fight just to get the sales price down to the advertised price to begin negotiations. I ended up purchasing the same vehicle a year newer with half the miles and a certified pre-owned warranty for less than sticker price out the door (including tax, title & license) at another dealership, which is far more in line with every dealership purchase I’ve made. The advertised price was also lower than the vehicle I had looked at here. I wouldn’t advise against shopping at Shottenkirk, however, just make sure to do your research and don’t allow emotion to guide you into purchasing extras you don’t want. Go into this deal knowing you’re going to have the initial conversation about the 15% increase in the advertised price and focus on what you want, rather than what you’re being told you need. ————————————————— Original Review: I’m going to echo the sentiment of many other reviewers - I went to look at a $43,000 truck. I test drove it, loved it, seemed like things were going to go well and I was going to drive it home. I intended to come in with about 50% down, had a set payment in mind and a clear path to get it done. When I sat down to talk numbers, the truck now had a sales price of $49k. We went over all of the extras they wanted to add on, told them I didn’t want any of it. The salesman came back with new numbers, which includes a $895 package of some sort. I was told “we have a deal with the company, we have to include this on every vehicle.” How is that MY problem? Since when is it the norm to spend a thousand dollars on something I have no interest in? If I have a thousand dollars to blow on something stupid, it’s not going to be on replacement keys and minor dent repairs for 6 months. Get out of here. I had 50% down on this truck, with room to move on my end. All it would have taken was a simple conversation trying to come up with a deal that would make everyone happy. The salesman scoffed at any attempt I made to haggle and was very condescending in his responses. I’m no expert, but I’ve purchased 6 cars at dealerships over the past 16 years and this is the first time a salesman acted like I was insane for trying to negotiate sales price & fees. They had 0 interest in selling me a truck today - a customer with a 50% down payment and immaculate credit. There’s plenty of other places to buy cars. I have no interest in giving any of my money to this dealership.

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