Shottenkirk Chrysler Dodge Jeep Ram Granbury

Reviews

• JC

  Jessica Crittenden

  1 day ago
  1.0
  First of all, I never leave bad reviews, but this seems necessary. We drove 4 hours to go buy a specific truck that we found online. After making an appointment with a certain salesman for a specific time on a Saturday, the salesman put a giant tag with our name on it in this specific truck and hung from the rearview mirror, sent us a picture, and told us it'd be waiting on us at our said appointment time. We arrive at said appointment. On time. The particular salesman was busy with someone else, even though we had an appointment. So, we got to deal with Dan, who was very nice and tried helping the best he could. He informed us that the truck we just drove 4 hours to get was sold 5 minutes prior. The "one with our name on the tag." We had about 3 different people pointing fingers in all the directions to avoid owning why our truck was sold out from under us. They did have another one in the same color, same package, just sadly a few differences that we were hopeful to have but we agreed to take it, even though nothing was offered to compensate for the few minor differences that this truck did not have. We reluctantly agreed on a price. Then we sat. And we sat. And we sat some more. Then they told us we couldn't have all the rebates originally promised because we weren't Texas residents. Then they told us that they add a $3000ish "finish coat" or something to the paint of all their vehicles that they don't advertise in the original pricing, so there's that. This is FOUR HOURS in. Also, they wouldn't let us use our personal bank for financing. We had to use one of theirs. At 7.5% when ours offered 4.79%. (They also insisted that they have to do the TT&L in house - but we'll circle back to that). After SEVEN plus hours at the dealership, we finally were done. Literally closed it down. Had to drive home 4 hours. Got the truck, but not the one we were promised. We like the truck, but this dealership is a joke. Fast forward 7.5 weeks later. I still haven't received my registration information in the mail. I could have easily registered it myself and paid the correct TT&L if they would have just allowed me to do so since I live out of state. I contact our local DMV this week and they look into it, and the dealership hasn't even begun to send off our paperwork to have our vehicle registered. One more week and my state will start charging us fines for not being registered within the 60 day window. ALSO...they charged us at least $400 too much for sales tax. This place is a joke. Really. It's so hard to find a good dealership anymore. I only left one star because none wasn't an option. We drove here due to the advertised price of the truck we had been looking for for over a year. Apparently that wasn't enough. Will not buy from here again. I don't care what that advertised price says. Good luck to anyone looking to buy here.
• RJ

  Randy Johnson

  Oct 2, 2026
  1.0
  I swear I wish I could give them a half star, This is the worst ram dealership I ever seen. Please pay attention to the finance department and the games they play, Make sure you get your exact interest rate before signing anything. They are the biggest scammers in the business, no wonder Cleburne Ram is taking all of their customers. Please don’t waste your time going to this place and save yourself 3 hours of lies and game. BTW I got my new 2026 Ram 3500 Lamarie that they tried to charge 8k over. I got a call the other day from a new manager saying they got rid of some people since I left and I hope it was the one African guy that tried to over charge me. Karma is real
• SW

  Sheldon Wilson

  Oct 1, 2026
  1.0
  Absolutely terrible experience from start to finish. The salesperson was awful, and unfortunately, the sales manager was only slightly better. When I arrived, I was left standing outside for over 15 minutes waiting for the salesperson to get the keys so I could simply look at the vehicle. Instead of making sure I was comfortable with the vehicle first, the salesperson came outside three different times asking for our driver’s licenses so we could do a test drive. The problem was, I hadn’t even had a chance to properly look inside the vehicle yet. Why would I agree to a test drive before I even knew if I liked the car? Then came the numbers. I asked to see the J.D. Power valuation on my trade-in because the numbers they were presenting simply did not make sense. Instead of showing me the valuation or explaining where their numbers came from, the sales manager suddenly increased the amount they were giving me for my trade by $4,000. That only raised more questions about how the original numbers were being calculated. On top of that, they did a poor job explaining and building value in the front-end products they were trying to sell. If you’re going to ask customers to spend additional money on products, you should be able to clearly explain the benefits and why they’re worth purchasing. Overall, the entire experience felt disorganized and frustrating. I went in expecting a straightforward car-buying experience and left feeling like my time wasn’t respected and that I wasn’t getting clear answers about the numbers. I would not recommend this dealership based on my experience. There are plenty of dealerships where you can get treated professionally, have your questions answered honestly, and actually enjoy the buying process. This was not one of them.
• CF

  Chip Foster

  Sep 23, 2026
  5.0
  Everyone at the dealership was excellent. Kevin was very helpful and patient. He fave me several options on the various trucks I was looking at. He made the deal possible. Mike was also very helpful as he was going over the final numbers and was able to get the numbers on the truck where I needed them to be. Silvio explained the financing clearly and was able to get me the warranty package that was best for me. This all happened because it seems that the general manager has set the tone for service. Jim, the GM, bumped into me and my wife in the parking area and he immediately went to work to get me the deal that secured me a new truck. Everyone of these men met my expectations and exceeded them. Thank you Kevin, Mike, Silvio and Jim. I would have no problem in recommending you to anyone in search of a vehicle.
• LL

  Leah Lindell

  Sep 16, 2026
  1.0
  We bought a Jeep 3/25 and had a lot of trouble with the battery. They finally replaced it this spring with a new one. In August it wouldn’t start again. It has just over 9700 miles on it. We had a service call to come jump it and nothing. We had a tow the next morning to Clay Cooley as we weren’t near Shottenkirk. Then we had a week car rental. At Clay Cooley they discovered Shottenkirk put in the wrong size battery, and the auxiliary battery wasn’t hooked up. Clay Cooley put it under warranty there, but it cost us almost $900 for the service call, rental and tow. We went in to Shottenkirk with receipts and asked for reimbursement as this was truly their error. Both the service writer and the service manager said they’d check into it. We have had no response, nor answers to our voicemails left. The customer service here is horrible and obviously the technician had no clue what they were doing.

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