Mac Haik Ford

Reviews

• SL

  Sheyla Luna

  2 days ago
  1.0
  Veterans and anyone considering purchasing a vehicle, please be cautious when dealing with Mac Haik Ford in Georgetown. The experience was extremely disappointing. The staff came across as rude and unprofessional, and there was a lack of transparency throughout the purchasing process. They initially made it seem as though all the necessary information was being provided upfront, but when it came time to put more money toward the purchase, additional issues and information were suddenly brought to light. What made the experience even worse was how the customer was treated when expressing concerns and dissatisfaction. Rather than listening, addressing the concerns, or attempting to find a reasonable solution, the staff made the customer feel unwelcome. The customer was essentially told that if they weren't happy, they needed to leave. No customer should be made to feel disrespected for asking questions or expecting honesty during such a significant purchase. This experience reflected poorly on the dealership's customer service and left the impression that customer satisfaction was not a priority. Anyone considering doing business with this dealership, especially fellow veterans, should ask questions, carefully review all paperwork, and ensure every detail is clearly explained before committing to a purchase. Every customer deserves respect, honesty, and transparency when spending their hard-earned money.
• AA

  Andrew A

  Oct 8, 2026
  1.0
  Online service scheduling only allows you to select scheduled maintenance items so I couldn’t book online for the issue I was having. And I couldn’t get a hold of anyone on the phone to schedule a service appointment after trying 5 different times, so I came in person to see if I could get an appointment scheduled only to be told the soonest they could schedule me was over 2 months out! I went ahead and scheduled it but gave Covert Ford a call and someone answered the first call and was able to schedule me in 2 business days and fixed the issue in no time. So while I didn’t have the repair completed by Mac Haik, I’d still need to give them 1 star for their online and over the phone scheduling and their inability to see a vehicle in a reasonable amount of time. Service department must be understaffed or mismanaged, which is a bummer because they are the closest ford dealer to home.
• 1P

  1Tone Publishing

  Oct 1, 2026
  3.0
  My vehicle model had some recalls. Ford mobile services actually, came to my home and replaced the A pillars . During this replacement it was noticed that (1) bolt, was not present at the top portion of the old track. Mobile tech did not have a spare (they should always carry nuts and bolts), so I suggested make sure to switch out a placement area (another area of the track that had a bolt) and put it at the top of the track because that is where it’s most vulnerable being that he did not have a spare. After the replacements of the A pillars I inquired about other possible recalls and the mobile driver had spoken of 2 more so I called the dealer and made an appointment. During that call I spoken to a service advisor (female—very professional) but, when I asked about the free inspection of fluids, etc because this is a free service—I asked if while they were under the hood if she could ask them to inspect the windshield washer fluid connecting hoses because they were broken do to longevity of exposure to the engine heat but I only need to find out about just replacing those lines only. Her tone changed and stated to me that there would be a charge for that being that their mechanics or whoever was going to perform that FREE inspection has to get paid because their time is valuable. I get that but to me, if you are inspecting fluids; especially, the windshield wiper fluid and being that their fluid tubes are right in front of your face—How hard is it to look at what is right in front of you and notice they are broken and hanging down but let me just fill the fluid and call it good. That is exactly, what happened. They filled the washer fluid and didn’t want to tell me about what can be replaced when it was staring them in the face. And to want to charge me over $200 just to see what was in front of their face in the first place. So, I called the parts department and inquired about the cost of a complete replacement of just the delivery lines (that were broken) and it was only $87. Go figure! So, in all, I would have had to pay $200 more than what the part cost because they only care about the bottom line and not the customer. Have I replaced it yet? No! I’m on disability and cannot afford it but I will purchase that part later on and take my business elsewhere. I was actually called by the service manager on a prior review and he asked me to change it because it costs his guys commissions bonuses or something like that so I did because their review questions are not totally aligned with the proper questioning attributions. Now, I had to leave another poor review.
• CD

  Colter Dees

  Sep 29, 2026
  1.0
  DO NOT DO BUSINESS HERE! This dealership reached out to me to purchase my vehicle. I guess they were given my information through a 3rd party without my consent. I would never consent to do business with these people. I was not given the name of the dealership from Driveo, only the address. When I arrived, I was unaware as to which building I was supposed to go. When I finally found the correct building, I walked in & was immediately ignored. I sat down at the front entrance. After about 20 minutes, a sales representative asked if I was lost or needed help. After 20 minutes of me making eye contact with every sales person, finally one salesman had the courage to approach me. I explained my situation & was directed to a "manager" (they all claim to be managers but never act like managers) who was bald with a big red beard. John Holt walked up to me without introducing himself or offering to accept my handshake. He asked for my keys so he could assess my vehicle & get me a quote. At this point I felt he was rushing me & did not care about me as a customer. I asked if he could slow down & we could talk in his office because I had several questions/comments/concerns. John Holt immediately grew aggravated that he had to ask his buddy to move because he had a client who he needed to see (to do his job). John Holt did not take the time to listen to be & begin to judge me & was unwilling to listed to my situation. I kept telling him to stay on track & give me an offer. John Holt grew argumentative & starting talking down on me as a customer. Having a condescending attitude with customers is unprofessional & being dismissive only hurts your business. Rate 0/5 F- DO NOT DO BUSINESS HERE!!
• ES

  Erick Sosa

  Sep 24, 2026
  5.0
  This review is specifically for the Quick Lane Service Department. Overall, this was a great experience as far as dealership visits go. My service representative, Kait, was fantastic. She was welcoming, offered me a great service package, and underpromised but overdelivered on the service time. I was in and out in about an hour. She also paid attention to the little things, when she took my keys, she noticed my keychain tag and handed it back to me because she was worried it might get dirty during the service. It’s a small gesture, but it really stood out to me. What really prompted me to write this review, though, was the customer service I witnessed while waiting. One older gentleman was in for routine service and had some minor seepage found during his inspection. He was preparing for a road trip and understandably had several questions and concerns. The younger service representative helping him did an excellent job explaining everything and providing visuals when needed. When he didn’t have an answer, he had no problem going back and forth with the technicians to get one. There was never any frustration or annoyance. They even worked with him to schedule the repair before his trip and were transparent about the expected repair time so he knew exactly what to expect. The second situation involved Kait. A customer came in with a stability concern involving the front of their truck. They had been told over the phone that Quick Lane could diagnose the issue, when it actually needed to be handled by the main service department. Despite the miscommunication, Kait didn’t simply turn them away. She apologized, got the vehicle in for a preliminary check, and helped provide a plan for getting it properly diagnosed. The customer seemed to be in a bit of a time crunch, and she did everything she could to help within Quick Lane’s capabilities. What stood out most was the genuine willingness to help. I was there as a customer, but watching how the staff treated other customers gave me even more confidence that my own vehicle was in good hands. Great experience overall, and I’ll definitely be coming back to this Quick Lane team.

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