Lone Star Cadillac

Reviews

• AR

  Affirm Remodeling

  1 day ago
  1.0
  I purchased a new 2026 Cadillac Escalade in February 2026 for over $160,000. The customer service has been great; my disappointment is with the product itself. The vehicle has been in the shop almost every month, with more than six service visits and repairs lasting two to three weeks. Issues include tires popping, multiple dashboard warning lights, third-row floor mats that do not latch and slide out of place, dented speakers caused during dealership repairs, and a damaged driver's seat that had to be replaced. Less than a month after purchasing it, I tried to return or exchange the vehicle but was told I would have to lose money to do so. I believe customers should have better options when a brand-new vehicle has repeated problems so soon after purchase. We have experienced canceled family trips, disrupted travel, and extended periods without reliable transportation. I am extremely disappointed that a vehicle costing over $160,000 can have so many recurring issues, leaving us repeatedly returning to the dealership without a satisfactory resolution. A vehicle of this price should provide reliability, safety, and peace of mind. After more than eight months of ongoing problems, I have lost confidence in this Escalade. Great customer service cannot make up for a product that repeatedly fails to meet expectations. I am pursuing a Lemon Law claim and hope Cadillac and General Motors take responsibility.
• GH

  Gary Hunter

  Oct 7, 2026
  5.0
  Ata, and Mr. Goins,.Thank you guys, I really appreciate you guys service, I bought my from California, and Ata did video of the car, we purchased the car without driving the car, and we felt very secure about the purchase. Ata, help with getting the car transported to California. Thank you guys.
• MF

  Mohamad Faizal

  Oct 1, 2026
  5.0
  Recently bought a 2026 Nissan Rogue from this location. I want to personally thanks Kahari Carson (sales) and Wayne Lindsey (Sales Floor Manager) for their exceptional service, understanding and cooperation! They both were very respectful! Giving a 5 star simply because of these two gentlemen and they deserve it! On the other hand, Jamie Ramirez (General Sales Manager) was disrespectful, and went out of his way to show anger and attitude toward my family. He should attend a course on how to interact with customers professionally considering that he is the “general sales manager.”
• AA

  Amie

  Oct 1, 2026
  5.0
  I recently purchased my 2025 Cadillac CT5 Sport from Clay Cooley Cadillac and it was a wonderful experience. I called ahead and spoke to Ata to set up a test drive and when I got there he was very helpful with everything. Then about 3 weeks later I brought my car back to get the Onstar installed and Alex the Service Manager could not have been more helpful. He got everything taken care of and also made sure I got a loaner vehicle to take while they installed the Onstar. Overall it was a great experience and I highly recommend them! I absolutely love my new car 🤍
• HC

  H Castillo

  Sep 24, 2026
  5.0
  I purchased my 2026 Cadillac CT5-V from Clay Cooley Cadillac in May 2026, and I recently brought it in for its first service. From the moment I arrived, I had a great experience. My Service Advisor, Anthony Biddle, was absolutely wonderful! He was very friendly, professional, and made the entire process easy and stress-free. They had my car ready in a timely manner, and the service was done exceptionally well. I really appreciate the excellent customer service and attention to detail. Thank you, Anthony, and the Clay Cooley Cadillac team, for taking such great care of my CT5-V! I’m very happy with my experience and look forward to continuing to bring my Cadillac here for service. 🚘✨