Enterprise Rent-A-Car

Reviews

• DM

  D M

  2 days ago
  1.0
  Wife and I had a rental car due to an accident that wasn't our fault back in March. We had the car from around March 3rd to the 26th! On March 26th wife picked up her car from Crash Champions (body shop) and they reached out to Enterprise to work out during the car in. Few weeks later we get postal mail delivered to us from Enterprise for $3,100 worth of Hail Damage. At no point during March 3rd thru 26th was there any hail in our area. Car was parked in the garage and can provide proof it was with camera's. This location has not once contacted us directly about the $3,100 worth of damage. When we originally picked up the Mitsubishi rental it was raining and the employee didn't walk around the rental or inspect it with us due to the rain. This is absolute fraud and Enterprise has been doing this a whole for awhile now. The body shop hired by this Enterprise location didn't write their estimate until March 30th. My theory is an employee either at this Enterprise location or Crash Champions took the vehicle for the weekend and damage occurred following us dropping it off. These people are crooks and fraudsters! No giblets at all when you consider this location has NOT once reached out to us and the Enterprise contact person sending us the "claim" has yet to either. Grow a pair and do the right thing, or better yet call me please!!
• RL

  Rickey Lockhart

  Apr 22, 2026
  1.0
  Absolutely horrible customer service. Painful to deal with when you didn't have another choice at the time.
• BO

  Brenda O'Brien

  Apr 3, 2026
  5.0
  I had a wonderful experience, renting from enterprise I I have rented from them several years. The first person was an amazing contact Joe Vasquez also Thomas Armstrong and Gaylord helped me out tremendously. It was a great experience. Everything went well. No problems at all. I just wanted to thank them very very much it was awesome
• MG

  Mandy Goforth-Rodriguez

  Mar 29, 2026
  1.0
  Reserved rental a week before,even received confirmation the day before rental only to be told at pick up that rental was NOT available. Associate did nothing to help. When I suggested he call another location, he still was of little help, was told can go to another location, and pay double for the rental; No offer to rectify, no apology. Terrible customer service, never again Enterprise.
• SG

  Sheretta Glenn

  Mar 25, 2026
  5.0
  They get u in and out very helpful and understanding to what you are looking for and Ricky, Joe and Thomas was all very helpful to me and I love that right in and out

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