HG
Hunter Glass
Sep 21, 2026
Good dudes in here. Kind ppl
KS
Kelly Scruggs
Sep 12, 2026
Great service, and delivery on Saturdays
David was his name, I think. He was a young Black man with long hair. I had an issue during my road trip with my BMW's coolant hose that connects to the reservoir. I tried every auto parts store and mechanic in town for the part, but none of them had it, and a couple of mechanics told me they couldn't do anything to help.
I went back to AutoZone and spoke with two gentlemen and a young lady. They didn't want to step outside to take a look, but luckily, the young lady called David over and said, "You're the smart one here, could you help him out?" I don't know if that gave David a boost, but we walked outside, I explained the problem, and suggested a few ideas. He agreed to help me out at my own risk.
In the end, all it took was a zip tie to close the gap and hold the pressure to stop the coolant from leaking, which gave me enough time to reach a bigger city. Thanks, David! I wish you all the best with your plans, brother.
My mom and I were halfway through a three-hour trip when we noticed a strip near her tire had come loose. Not only was a two-foot piece flapping in the wind as we drove down the highway, but the metal piece it secured was loose, as well. It was about 7 pm on a Saturday, so we knew we would have no luck finding a mechanic. Instead, we thought of AutoZone. The parts manager (Jeremy?) came out and assessed the situation. We just needed a quick fix to safely get the car back home. Jeremy ended up zip-tying the parts in place, which was the perfect solution. He refused to let us pay for anything. For phenomenal customer service, I highly recommend AutoZone in Fairfield.
On top of being a clean and modern store, this AutoZone is staffed by the most amazing, polite, kind and professional people. We were stranded in Fairfield and the staff went above and beyond to help me and my daughter. Not only did they do everything in their power to try and get us running again, they kindly allowed us to wait 6 hours in the store instead of out in the 100 degree Texas summer heat waiting for parts. They also found us a mechanic who could try to help us in an our emergency. During our visit I was witness to the staff's professionalism to every person that walked into the store that day. I have never been treated so kindly by strangers. I will forever be grateful that we broke down where the people were so willing to help.