Fox Acura of El Paso

Reviews

• DB

  David Belmar

  2 days ago
  5.0
  I had a great experience buying my car here. The whole process was smooth and easy from start to finish. The staff was friendly, professional, and made sure I felt comfortable throughout the purchase. I’m very happy with my vehicle and would definitely recommend them to anyone looking for a car. Thank you for the great service!
• MS

  Melissa Solis

  2 days ago
  5.0
  We had a great experience with Fox Acura of El Paso! They went above and beyond. Very happy with our new vehicle. Eric Garcia was very helpful and took the time to show us different vehicles until we found the perfect one.
• AG

  Angie Gaytan

  4 days ago
  5.0
  I always have a pleasant experience when I take my car to get serviced. Octavio is the gentleman that usually takes care of me and he is phenomenal
• MJ

  Martin Ramos Jr.

  6 days ago
  5.0
  ⭐⭐⭐⭐⭐ Had a great experience at Fox Acura El Paso! I brought in my 2022 BMW X3 for an oil change, and the entire process was smooth and professional from start to finish. The staff was friendly, helpful, and made sure everything was taken care of properly. I really appreciated the quality of the service and how easy they made the whole experience. It’s nice knowing I can bring my BMW here and trust that it’s in good hands. Definitely recommend Fox Acura El Paso for anyone looking for reliable and professional service!
• JL

  Jorge Ledesma

  Jul 16, 2026
  1.0
  Very Disappointing Service Experience at Fox Acura I had a very disappointing experience with Fox Acura’s service department involving my 2025 Acura MDX Type S. What should have been a simple windshield replacement turned into more than 30 days of poor workmanship, lack of transparency, unauthorized handling of my vehicle, damage, delayed communication, and unresolved follow-up. The dealership did not tell me upfront that the windshield work would be outsourced. I later learned the work was handled by Southwest Auto Glass. Even more concerning, my vehicle was taken off the dealership’s property by the vendor without my consent or approval. When I questioned this, Fox Acura would not clearly confirm who authorized the vehicle to leave their premises. Key Issues • Poor windshield workmanship, including loose molding, visible sealant, and dirty camera area. • Outsourced repair work was not disclosed upfront. • My vehicle was taken off dealership property by a vendor without my consent. • The vehicle came back with scratches, scuffs, blemishes, and damage to the driver-side fender well lining. • Fox Acura promised to “make this right,” but communication and documentation remained poor. • I repeatedly requested a detailed itemization of the body shop work and still had not received it as of 07/16/2026. Ultimately, I had to take my vehicle to a reputable paint specialist to correct the damage. Fox Acura did pay that invoice, but the overall experience left me with serious concerns about their service process, vendor oversight, communication, and accountability. Based on this experience, I would not feel comfortable trusting Fox Acura’s service department with my vehicle again, and I would strongly caution other customers to ask detailed questions before allowing any work to be performed.