Enterprise Rent-A-Car

Reviews

• DG

  Doctor G

  Aug 25, 2026
  5.0
  My work truck broke down, and they did their best to get me a vehicle while it's in the shop. Jose was excellent to work with, easy to talk to, and very respectful. I appreciate the hard work gentlemen.
• AM

  Anthonie Mayer

  Aug 22, 2026
  1.0
  Can't say my experience was pleasant. I hope in the future enterprise figures out how to communicate with the branches better. Not reall
• BO

  Bri O.

  Aug 22, 2026
  5.0
  Karon Dean is literally the MVP of this location! He is extremely knowledgeable, so sweet and very helpful! I would recommend asking for him on your next car rental so you can experience the best customer service! Thank you Karon for being awesome 👏
• LO

  Leonel “Doc” Ortega

  Aug 20, 2026
  5.0
  Good day Local and International Travelers!!! I had the wonderful opportunity to rent a vehicle from the Gateway East West Side location a couple of days ago. My initial interaction was very negative, BUT we are not going to waste time focusing on the negative interaction at all. First of all, Mr Abel (one of the Managers at that location), took care of the negative issue and from that point on; everything went back to “business as usual” and Enterprise and more in particular; this very specific location, provided me with outstanding customer service, very professional, kind and great attention to detail. I have been renting vehicles with Enterprise for over 35 years now and other companies; but Enterprise seems to always be spearheading the industry when it comes to car rental’s. We had no issues whatsoever with the vehicle, the check in and check out process, everything went very smooth and since we were located within the mile radius of the rental location; I asked kindly to see if they would be able to give us a ride back to our residence and they did!!! Mr Abel and Giovanni who drove us back home were very professional, kind, attentive and customer service oriented, it has been extremely rare that I have encountered a negative experience with an Enterprise employee and most of the times, the issue is quickly resolved and it is due to a simple misunderstanding, having a bad day; BUT we must always remember and specially in the customer service industry; we cannot afford to have a bad day and we have to strive every single time to treat our customers with the outmost respect, courtesy and professionalism and that is what you get a this location all the time!!! THANK You kindly for another wonderful experience. R/S Leonel “Doc” Ortega Safe travels!!!!
• LM

  Liz M

  Aug 12, 2026
  5.0
  My insurance rented a car for me after an accident. Enterprise picked us up the next day. They originally gave us a Chrysler mini van and we were able to exchange it for a compact SUV. When I turned in the car, I had to wait for my husband to come get me from the dealership. My phone ran out of juice. One of the associates loaned me a charger. I've used Enterprise for many of my rental needs, and I will continue to use them.

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