Fiesta Nissan

Reviews

• RN

  Red Night

  4 days ago
  5.0
  ⭐⭐⭐⭐⭐ 5-Star Experience at Fiesta Nissan in Edinburg, TX! Yesterday, we had an absolutely wonderful experience purchasing our vehicle at Fiesta Nissan in Edinburg, Texas, and I wanted to take a moment to recognize the individuals who made our experience such a positive one! First and foremost, Danny was absolutely amazing! From the very beginning, he was down-to-earth, respectful, patient, and genuinely interested in helping us. What stood out the most was that he actually LISTENED. Instead of immediately telling us what we couldn’t do or making us feel uncomfortable about our budget, his approach was simply, “Tell me what your budget is, tell me what we’re working with, and let’s see what we can do.” And that is exactly what he did! He worked hard to get us as close to our budget as possible without making us feel pressured, judged, or talked down to. He wasn’t an overbearing salesperson focused only on making a sale. He had manners, treated us with dignity, and made us feel welcome and valued. Mr. Hoss was equally delightful! At one point, we had to walk over to the used car side, and he personally apologized for the inconvenience. What impressed me was that he didn’t just apologize; he immediately addressed the situation with his team to make sure it was corrected. That speaks volumes about his leadership and commitment to customer service. I also want to recognize Luis, who assisted us with our financing paperwork. He was extremely professional, courteous, and patient throughout the process. Most importantly, he listened to our questions and concerns regarding GAP coverage and the extended warranty. Rather than making us feel pressured into purchasing additional products, he took the time to hear us out and discuss our concerns. We truly appreciated his professionalism and the respect he showed us during such an important financial decision. Unfortunately, this experience was a complete contrast to what we encountered at Bert Ogden BMW. There, we felt dismissed, pressured, and as though our time and budget weren’t being respected. We were interested in purchasing a vehicle, and they could have earned our business had they simply followed through with bringing the vehicle over as discussed. Instead, we experienced what felt like unnecessary waiting, back-and-forth, and a lack of straightforward communication. What some dealerships may not realize is that just because a customer has a budget doesn’t mean they lack financial knowledge or purchasing power. I worked for over 20 years at a federal credit union as a loan officer, so I understand lending, financing, and the importance of making responsible financial decisions. Having a budget is a choice, and it deserves to be respected. We ultimately walked away from that experience, and I’m glad we did because it led us to Fiesta Nissan! Customer service isn’t about judging what someone can afford. It’s about listening, respecting their needs, being transparent, and treating people with kindness and professionalism. Danny, Mr. Hoss, and Luis demonstrated exactly that! Thank you all for making what could have been a stressful car-buying experience such a pleasant and memorable one. We genuinely appreciate your kindness, patience, professionalism, and willingness to work with us. Fiesta Nissan in Edinburg, TX, you’ve earned our respect and our recommendation! We couldn’t be happier with the way we were treated. ⭐⭐⭐⭐⭐ Five well-deserved stars!
• ML

  Mike Lamontagne

  4 days ago
  2.0
  Not very happy and probably would never go back. We went to purchase a used rogue. We made it very clear we had our own financing. They were very pushy to use their own financing and would not take "NO" for an answer, basically forced us to use theirs. We left for a short time as we had already been at the dealership for almost 4 hours and we were told they would call us when car & paperwork ready. They called us and hour later and told us to come right back everything is ready to go, only to sit in an office for almost an hour and watch a gentleman do all the paperwork as he was told a minute before we got to his office that we were here and had never seen our file. Then spent 2 minutes signing paperwork. We get outside expecting the car detailed and ready to go as promised and still was not. Had to sit and wait again. Car gets brought out only to be half ass detailed as back seat was never cleaned and not well vaccumed. Dash and seats disgusting with dog hair and sticky pieces of somethingon windshield. A couple hours later of our time to clean this. Only appears they washed the outside and only 1 FOB provided. Salesman says we'll it is a used car, you purchased as is as it is used. He said he can try to call previous owner but unlikely they will have it, so more than likely we will have to go buy a FOB. What upsets us most, is we purchased a certified used car. When sold brand new it was sold with 2 FOB's. Why didn't dealership provide a 2nd FOB, even if they had to get one themselves. Most households have 2 drivers.
• LA

  Lucinda Arias

  Oct 7, 2026
  2.0
  I gave this place two stars , Nissan in Edinburg. They should give me things about being honest with customers from purchasing a vehicle, especially when you pay cash. Approach the vehicle in July. I was told that a registration title the vehicle will be a couple weeks and now we’re going three months. I know for a fact when you pay cash, they don’t make a lot of money when they do finance. That’s when they make their money. It’s very sad the customer service is really gone bad.
• OV

  Ofelia Vallejo

  Oct 3, 2026
  5.0
  I want to express the Service I had with Fiesta Nissan. I was assisted with the most professional personnel there. It all started with a ride to dealership with the most interesting conversation with Dylan and then guiding me what steps to take to complete the details need to take my ride home. Luis not to mention also assisting professionally and detailing to every dot and cross that needed to be done. I’m am very happy to have been assisted by these 2 gentlemen at your dealership today. This is not 5 star service… it definitely goes beyond. I will definitely not forget Felicia with Sales. You have left me speechless in helping me get into a new car when I thought I was buying a used car. Thank you For everything you all helped me with today. Forever Grateful!!❤️❤️
• GG

  Gilbert

  Sep 30, 2026
  1.0
  Was told on the phone that the vehicle I wanted to see, a 2024 Blue Mazda 3 would be ready, only to arrive and the vehicle is in the shop!!! Wasted my damn time. On top of that the lady was making faces and questioning me on whether I wanted to buy today or was just looking, likely because of my looks and age. Then a manager “James” came by calling me “buddy,” I’m not your little “buddy,” I’m a grown ass man, address me as such. Will not be returning unless I can be guaranteed I don’t have to interact with these people again.