AutoZone Auto Parts

Reviews

• MV

  Margaret Vandeventer

  Aug 14, 2026
  5.0
  I wanted to take the time today to say I love my local autozone the manager Joe is an amazing and kind human being who runs his store with integrity and care. Thank you Joe for disposing of my lithium battery when the city of Denton was closed tho you didn’t have to as it wasn’t a car battery that was so kind of you not to mention you’ve helped me before when my truck was broke down you are a awesome human being and your store will always have my business as long as your running it.
• TB

  Teresa Bucklew

  Jul 28, 2026
  5.0
  My husband had the most pleasant experience today at this location. He said Joe helped him out and was a rock star. We appreciate the great customer service!
• JB

  Judd Bonham

  Jul 25, 2026
  5.0
  The TLDR: Joe, the store manager, replaced a battery when he didn't have to even after a not so great interaction with me, the customer. Please read on for the full story. This AutoZone really shows it means to have great customer service. A couple of weeks ago the battery in my wifes car died. The battery was within the 3 year warranty from time of purchase so I went in to have it checked. Joe, the manager, checked it for me and told me it was bad. No big deal I thought. The warranty will cover it. This is when Joe informed me that the battery did not have a warranty. This is NOT Joe's fault. Joe told me that since the current battery had been a warranty replacement, it did NOT have a warranty. From my understanding, the battery you actually pay for comes with a warranty and any battery that is a warranty replacement does not renew the 3 year warranty. I was a little miffed and told Joe as much. I did tell Joe that I understood that he is just doing what the policy says and it isn't actually his fault. I stand by that statement. It is NOT Joe's fault that a battery doesn't come with any warranty unless it is purchased out right. I understand some may think I am crazy for expecting a warranty on a battery that had already been warrantied once before. But after thinking about it, I guess it's that I was not told when the inital warranty replacement happened. Now, here is what happened when I made my feelings known to Joe, who was only doing his job and was never unprofessional throughout the whole interaction. Joe listened and, to some degree, put himself in my shoes. He explained everything plainly so that I understood everything. Then he replaced the battery! Joe saw my frustration of replacing a battery in my wifes car for the second time in three years and did something he DID NOT have to do. I really appreciated his ability as a store manager to make a decision and do something without getting approval or just telling me to get lost. I am embarassed to say that while I didn't throw a full on fit about the battery warranty, it was enough of a fit that made me think about the interaction over and over these last two weeks. So Joe, I'm sorry I was THAT customer on THAT day. I'm not proud of it. Today I came in for something unrelated and I mentioned the battery and you remembered it. I relayed my gratitude and you were very gracious when I expressed my own regret for my part of the difficult interaction. Thank you for always having great customer service and teaching your employees to do the same. It makes a difference to more people than you think!
• JJ

  James

  Jul 25, 2026
  5.0
  AWESOME SERVICE
• HH

  Huy Ho

  Jul 23, 2026
  5.0
  Joe gave me excellent customer service. This location rocks!!

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