SIXT Car Rental - Dallas/Fort Worth International Airport (DFW)

Reviews

• JM

  JoEllyn Prouty McLaren

  1 day ago
  5.0
  Sixt and specifically Baiylea at the counter were an angel when Europcar abandoned a rental agreement and closed up shop. Sixt was there for me and never once made me feel they were trying to get my business. They were committed to helping fix a problem created by someone else. In my experience, this isn't only customer service, it's humanness. I will only rent from Sixt from now on.
• CH

  Cornell Haymer

  6 days ago
  5.0
  I had a great experience at SIXT DFW Airport. Despite my initial frustrations due to lack of knowledge concerning the process. Dayana B. And her manager Ciara were extremely professional and courteous. They’re are true gems to the company. I will most definitely use SIXT in the future! Thanks again guys and my apologies.
• CP

  C. Park

  Jul 19, 2026
  1.0
  I am a SIXT Platinum member, but after the abysmal service at the DFW Airport location, I am taking my business elsewhere. On the 13th, I rented a Nissan Sentra and realized within an hour that the head unit/Apple CarPlay was completely broken. I did the right thing: called customer service immediately, drove all the way back to DFW, and exchanged it the same day. The exchange process was incredibly frustrating. Instead of apologizing for wasting over an hour of my time, the pickup area manager gave me massive attitude. Zero effort was made to accommodate the massive inconvenience, despite my loyalty status. To make matters worse, after successfully exchanging the car, I received a damage claim on the 16th accusing me of breaking the navigation system. They are literally trying to penalize me for the exact technical glitch I returned the car for, forcing me to fill out incident forms for pre-existing issues. Now I’m stuck driving a replacement car for the next week, genuinely stressed about what kind of groundless charges they’re going to try to hit me with when I return it. SIXT DFW has terrible customer management and zero appreciation for loyalty. I will be advising my company's travel department to drop SIXT for our future Dallas business trips.
• DV

  Dell V.

  Jul 12, 2026
  1.0
  My husband and I arrived at Dallas Fort Worth airport to pick up our rental, only to discover that the counter closed at 10:00pm. There were no signs indicating that it was closed, we had to go outside and was informed by an Avis employee that Europcar closes at 10:00pm. There were also four other customers in line behind us who were inconvenienced by this. This is extremely inconvenient and is extremely unfair to customers who have evening flights. On most occasions it takes anywhere from 30 minutes to an hour to get from the gate, collect your bags from baggage claim, and get a shuttle to the rental counter before closing. I called customer service last night and was told it was our responsible to notify them of flight delays. We had no idea that our flight was going to be delayed and had no way of predicting the future. We are extremely dissatisfied with this experience will never use this company again. We would like some form of compensation for our inconvenience. We had to rent another car through Alamo at the last-minute yesterday.
• RK

  Rohith Kommera

  Jul 9, 2026
  1.0
  Very disappointing experience with Sixt. I've been a Sixt Platinum member for years, which makes this even more frustrating. The car I picked up was already covered in scratches and cosmetic damage, yet when I returned it, I was accused of causing a barely visible scratch on the rear door. Even the photos Sixt provided make it difficult to see what they're claiming is new damage. It feels like customers are expected to defend themselves against claims on vehicles that already have extensive wear. Take detailed photos and videos of every inch of your rental before leaving the lot and again at return. Until this is resolved fairly, I can't recommend renting from Sixt.