Sewell Collision Center of Dallas

Reviews

• BW

  Brad W

  Apr 29, 2026
  5.0
  Everyone was very nice and helpful, especially Malachi. Malachi was very respectful and understanding and got my car back in perfect condition in a timely manner. 10/10 experience
• TG

  Tyler German

  Apr 28, 2026
  1.0
  My car was hailed on and needed tons of news parts including a new roof and doors. They put used parts on the car and told me they were new. There’s a door they put on that doesn’t even align properly with the rest of the car. The roof has blemishes on it if you look really closely. They weren’t honest with me. Looking back on the way they were acting when they presented the car to me let me know that they knew what they were doing. I trusted them and didn’t feel the need to examine the car closely. I got burned.
• AS

  Ashleigh Shelby

  Apr 14, 2026
  5.0
  Janet Sanchez is AMAZING! She was my estimator the whole time of getting my car fixed. My car was involved in a hit and run and there was quite a bit of damage. Janet was so helpful even before I officially brought my car in. She was thorough in her work and giving me information. She answered all of my many questions and gave me insight of how the behind the scenes works so I felt comfortable and confident in the work being done. Janet kept me up to date on everything going on even when she contacted the insurance company, she would also send me an email with what was discussed. Janet is well versed and knowledgeable. She is kind, direct, friendly, and professional. If you can, ask for JANET SANCHEZ! Fantastic!
• KW

  Kimberly Williams

  Apr 10, 2026
  5.0
  I had an exceptional experience at Sewell Collision Center—truly some of the best customer service I’ve ever received. From the moment I arrived, everything was seamless. The staff was professional, friendly, and efficient, and I genuinely felt appreciated as a customer—not like I was a burden or just another transaction. Even the process of getting a ride home after dropping off the vehicle was smooth and well-coordinated. Malachi, my service advisor, was outstanding. He communicated clearly, was highly responsive, and took the time to explain everything in a way that made sense. He handled coordination with the insurance company and made sure the repairs were done at a top-notch level. What really stood out was his attention to detail—he even went above and beyond to rust-proof a small unrepaired area to prevent further damage!! That level of care is rare. This kind of service feels like a reflection of a strong, top-down culture that truly prioritizes the customer. It’s sincere, consistent, and hard to find these days. I hadn’t heard of Sewell before this, but based on this experience alone, I would absolutely consider them for a future vehicle purchase. Highly recommend.
• PP

  pdc

  Apr 3, 2026
  5.0
  My first experience at Sewell Cadillac of Dallas on Lemon Avenue was exceptional. I was just starting to look at SUVs when I was greeted by Melissa Smith, who was incredibly friendly, informative, and professional. The entire process was easy, welcoming, and stress-free. Hands down one of the best car-buying experiences I’ve ever had—just like the commercial says, never shop anywhere else but Sewell Cadillac of Dallas.

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