Sewell Cadillac of Dallas Pre-Owned

Reviews

• BJ

  Bad mj John

  Sep 25, 2026
  1.0
  I wanted to trade my escalade, 2 years ago. They were $10.000 undervalue of any other dealership in the metro place. Again, I tried to break the ice and purchase a vehicle ordered it, and they put a stereo was trying to charge me seventy five hundred dollars more. They said, give us another chance on your next vehicle. And I just tried today and now they are $6500 undervalue So be careful with this dealership. A sales associate by the name of David Vincent told me. I should go somewhere else. I'm going to take his advice and I would give you the same advice are good friend. David Vincent, it's a very good advisor let's heed his warning. These was all the photos they wanted for me just to underbid me by 6500.6100 ml
• JD

  jason day

  Sep 15, 2026
  5.0
  I want to personally recognize Nick Mitchell, Kevin Bush, and Jacoby for an exceptional experience at Sewell Cadillac. After purchasing a brand-new Cadillac XT6 a few years ago and experiencing significant issues with the vehicle shortly afterward, I was extremely disappointed. In fact, I had made up my mind that I would not purchase another Cadillac. As someone who has owned more than five Cadillacs over the years, that was not a decision I made lightly. A few months ago, Nick Mitchell reached out to me about the possibility of purchasing another vehicle. Nick was extremely professional, patient, and never made me feel pressured. He listened to my concerns, understood why I had lost confidence, and ultimately put together an opportunity that was worth me giving Cadillac and Sewell another chance. When I came in, I was able to work again with Kevin Bush, whom I have worked with for years, along with Jacoby, who assisted us throughout the process. Kevin, Nick, and Jacoby worked together seamlessly and put together an incredible package on an incredible vehicle. This experience was about much more than selling me another Cadillac. These gentlemen regained my trust in Sewell and the Cadillac brand, and that is not easy to do after a disappointing previous experience. Their professionalism, communication, attention to detail, and commitment to making sure we were satisfied made all the difference. I believe great service deserves to be recognized, especially when a team is able to turn a dissatisfied former customer back into a very satisfied customer. Nick, Kevin, and Jacoby accomplished exactly that. Thank you to all three of you for taking care of my family and making this purchase experience an outstanding one. You have earned my business again, and I truly appreciate it.
• CM

  Christian Markham

  Aug 21, 2026
  5.0
  Excellent service all the way around. William Stalik addressed every concern immediately and gave me the perfect vehicle. Thank you again, and will recommend him to friends and family.
• NH

  Njuna Haynes

  Aug 1, 2026
  5.0
  This place is so nice and amazing love Sewell motors.
• TT

  Tony Timmons

  May 18, 2026
  1.0
  I normally do not leave reviews, but after my recent experience, I feel obligated to share this for other Cadillac owners. I own a 2023 Cadillac Escalade with the 6.2L engine that is currently associated with known GM engine issues and special coverage/recall concerns. When I brought my vehicle to Sewell Cadillac, I explained the symptoms and concerns in detail. Instead of first attempting to determine whether the failure was related to the known 6.2L issue, I was told I would need to pay nearly $2,000 just for an engine teardown and diagnosis. From there, I was presented with worst-case scenarios of either approximately $7,000 in lifter repairs or close to $18,000 for a complete engine replacement if it was not covered. As a customer, that was extremely stressful and discouraging, especially considering the known history surrounding these engines. Something about the process did not sit right with me, so I decided to get a second opinion. I took the vehicle to Classic Chevrolet in Grapevine, explained the exact same issue, and their team immediately checked whether the engine failure was related to the GM special coverage/recall concern. Within a short period of time, they confirmed that the engine failure WAS related to the known crankshaft issue tied to the 6.2L coverage policy, and the repair is now being covered. The difference in experience between the two dealerships was night and day. Classic Chevrolet approached the situation with professionalism, transparency, and genuine problem-solving. Sewell, on the other hand, made me feel like I was being pushed toward massive out-of-pocket expenses before properly investigating whether the issue qualified under GM coverage. I expected much more from a Cadillac dealership representing a luxury brand. Customers should not have to feel pressured or frightened into major repair costs without a thorough and honest effort to first identify whether the issue falls under known manufacturer coverage. Based on my experience, I strongly recommend that anyone dealing with 6.2L engine concerns seek a second opinion before authorizing major teardown or repair charges.