Sewell Cadillac of Dallas Pre-Owned

Reviews

• TT

  Tony Timmons

  May 18, 2026
  1.0
  I normally do not leave reviews, but after my recent experience, I feel obligated to share this for other Cadillac owners. I own a 2023 Cadillac Escalade with the 6.2L engine that is currently associated with known GM engine issues and special coverage/recall concerns. When I brought my vehicle to Sewell Cadillac, I explained the symptoms and concerns in detail. Instead of first attempting to determine whether the failure was related to the known 6.2L issue, I was told I would need to pay nearly $2,000 just for an engine teardown and diagnosis. From there, I was presented with worst-case scenarios of either approximately $7,000 in lifter repairs or close to $18,000 for a complete engine replacement if it was not covered. As a customer, that was extremely stressful and discouraging, especially considering the known history surrounding these engines. Something about the process did not sit right with me, so I decided to get a second opinion. I took the vehicle to Classic Chevrolet in Grapevine, explained the exact same issue, and their team immediately checked whether the engine failure was related to the GM special coverage/recall concern. Within a short period of time, they confirmed that the engine failure WAS related to the known crankshaft issue tied to the 6.2L coverage policy, and the repair is now being covered. The difference in experience between the two dealerships was night and day. Classic Chevrolet approached the situation with professionalism, transparency, and genuine problem-solving. Sewell, on the other hand, made me feel like I was being pushed toward massive out-of-pocket expenses before properly investigating whether the issue qualified under GM coverage. I expected much more from a Cadillac dealership representing a luxury brand. Customers should not have to feel pressured or frightened into major repair costs without a thorough and honest effort to first identify whether the issue falls under known manufacturer coverage. Based on my experience, I strongly recommend that anyone dealing with 6.2L engine concerns seek a second opinion before authorizing major teardown or repair charges.
• JA

  Jose Arreguin

  Apr 29, 2026
  1.0
  Purchase a Cadillac on March 13, have called multiple times because i haven't received my registration sticker. My next Cadillac won't be from sewell.