Sewell Cadillac of Dallas

Reviews

• TM

  TB Murphy

  Aug 27, 2026
  5.0
  Best Car-Buying Experience I've Ever Had!! I hate buying cars. I mean, I really dread it. The games, the pressure, the back-and-forth—it's always a headache. But this time was completely different. I reached out to several Hyundai dealers here in Houston before I found Sewell. None of them would give me an out-the-door price or work with me online, even though I told them I had an 820 credit score and was ready to buy. It was frustrating. I'd heard about Sewell's reputation, so I decided to give them a shot. I filled out an online inquiry and was contacted by Blaine Hill. From the very first conversation, Blaine was professional and low-pressure. He showed me a few options in my price range, but none of them were what my wife was looking for. I told him that, and he just said, "No problem—get back to me when you find something you like." A week later, I found the exact car my wife wanted—a 2025 Hyundai Santa Fe Calligraphy. I reached back out to Blaine, and we handled everything via email and text from there. I sent photos of my trade-in, and they came back with a really generous offer. I pushed back on a couple of things I needed to make the deal work, and Blaine made it happen. No games, no hassle. I can't tell you how easy this was. If you're looking for a dealership that treats you right and doesn't waste your time, go see Blaine Hill at Sewell. The guy is professional, honest, and I think he's going to go far with this company. He's definitely an up-and-comer. And honestly, I made the drive up from Houston just to do this deal—that's how pleasant the whole experience was. Do yourself a favor—if you want a pleasant car-buying experience, give Blaine Hill a call. Thanks again, Blaine and Sewell—you made a car buyer out of someone who normally hates the process.
• GN

  Glenn Nixon

  Aug 24, 2026
  5.0
  I want to thank Gamma, a Parts Customer Service Representative, and Everardo Castro, Service Advisor, for their excellent service today, 8-24-26. I bought a battery from Sewell Cadillac in Dallas almost two years ago, but it recently stopped working. When I spoke to Gamma on Saturday, 8-22-26, and explained my situation, he told me to come in on Monday and assured me he’d take care of it. After boosting the battery, I drove to Sewell, where someone directed me to Everardo. At the parts department, I was told they would only exchange the battery, not install it, since I hadn’t had it installed there originally. This seemed unreasonable, as I was driving the car needing the battery replaced. Everardo stepped in immediately, took charge, and said, “We’ll take care of the situation.” True to his word, he did—and even included a courtesy wash. You’ve gained a customer for life. While the other representative’s response was disappointing and didn’t reflect the Sewell customer service I’ve seen in commercials, Everardo embodied the true Sewell experience. Installing my battery for free and providing a wash was a thoughtful gesture. I even shared my experience with a friend, an attorney and executive, who said she’s always heard great things about Sewell. I told her that when she’s ready to buy her Escalade, she should choose Sewell Cadillac in Dallas. A huge thank you again to Gamma and Everardo for making my trip to and from Arlington, TX, so pleasant. You’ve earned both my loyalty and my praise! Glenn Nixon
• KD

  Kevin Douthit

  Aug 23, 2026
  1.0
  ***UPDATE 08/20/26*** I received 2 calls from Sewell, 1 from Chase with Sewell Cadillac and the other from Brent with Sewell Lexus. I spoke with Brent and he was completely dismissive of the mechanical issues and the exorbitant cost for repairs charged by Sewell. Brent stated that I should expect repairs with any used car. SMH. In 2024, I purchased a used, one owner, 2017 Cadillac XTS Luxury with only 37,700 miles. The vehicle appeared to be in excellent condition, and although it was not a Certified Pre-Owned vehicle, I believed that a vehicle sold by Sewell would have been thoroughly inspected and would be in excellent mechanical condition. Unfortunately, during the two years I have owned the vehicle, I have spent more than $4,600 on repairs and maintenance, all performed at Sewell Cadillac. Considering the purchase price of $22,998, these expenses represent more than 20% of the cost of the vehicle, which I believe is excessive for a low-mileage luxury car purchased from a dealership with Sewell's reputation. I am extremely disappointed by the number and cost of repairs I have experienced in only two years of ownership. I chose to purchase my vehicle from Sewell because of your long-standing reputation for quality, integrity, and exceptional customer service. Based on my experience, I do not believe this vehicle received the thorough inspection that I expected before it was offered for sale. While I understand that mechanical components can fail over time, many of these issues occurred relatively soon after my purchase or involved repairs that reasonably should have been identified during inspection or routine maintenance. As a result, my confidence in both the vehicle and Sewell's inspection process has been significantly diminished.
• MC

  Makenna Chase

  Aug 22, 2026
  5.0
  Had an incredible experience working with Bryn Taunton! After helping my brother purchase a vehicle earlier that same week, she didn’t hesitate to jump right back in and help me find mine. Bryn truly went above and beyond, traveling across Dallas from her home dealership at Sewell Cadillac, and coming to the Sewell Lexus dealership in Fort Worth to help me secure my Audi within just two days. She stayed in constant communication with both me and my mom, and worked incredibly hard to make the deal happen, and even helped me secure a better rate on the vehicle. Her dedication, professionalism, and willingness to go the extra mile did not go unnoticed. She has been very thorough and communicative with me regarding any questions or concerns I’ve had about the vehicle since my purchase. Bryn is extremely hardworking and truly deserving of the position she’s in. I’m so grateful for everything she did to make my first car buying experience as smooth and successful as possible. I would absolutely recommend her to anyone looking for someone who will genuinely work with you!
• JH

  Jonathan Hooper

  Aug 15, 2026
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Experience at Sewell Cadillac of Dallas — Kristiana Drawe Is Outstanding! We recently purchased a 2026 Cadillac Platinum Sport from Sewell Cadillac of Dallas, and I cannot say enough great things about our experience, especially with our New Car Sales Professional, Kristiana Drawe. From the very beginning, Kristiana was absolutely fantastic. She was professional, knowledgeable, attentive, responsive, and genuinely committed to making sure every part of our purchase experience was exceptional. Buying a new vehicle should feel exciting and special, and Kristiana made sure it did. What impressed us most was the level of personal attention and care throughout the entire process. There was never any pressure or feeling of being rushed. Kristiana took the time to answer our questions, explain everything thoroughly, keep us informed, and make sure we were completely comfortable every step of the way. Her communication and follow-through were outstanding. Our 2026 Cadillac Platinum Sport is an incredible vehicle, and the experience of purchasing it matched the quality of the Cadillac itself. From our first interaction through the final delivery, Kristiana made the process smooth, enjoyable, and memorable. Sewell Cadillac has an outstanding reputation for customer service, and after this experience, we understand why. The professionalism, attention to detail, and commitment to taking care of the customer were evident from start to finish. If you are considering a new Cadillac, I highly recommend Sewell Cadillac of Dallas, and I especially recommend asking for Kristiana Drawe in New Car Sales. She represents exactly what a luxury automotive sales experience should be, knowledgeable, professional, personable, responsive, and focused on the customer. Kristiana, thank you for making the purchase of our 2026 Cadillac Platinum Sport such a fantastic experience. You absolutely earned our five-star recommendation, and we would not hesitate to work with you again! Five stars all the way for Kristiana Drawe and Sewell Cadillac of Dallas! ⭐⭐⭐⭐⭐

Frequently Asked Questions About Sewell Cadillac of Dallas