Sewell Cadillac of Dallas

Reviews

• TT

  Tony Timmons

  2 days ago
  1.0
  I normally do not leave reviews, but after my recent experience, I feel obligated to share this for other Cadillac owners. I own a 2023 Cadillac Escalade with the 6.2L engine that is currently associated with known GM engine issues and special coverage/recall concerns. When I brought my vehicle to Sewell Cadillac, I explained the symptoms and concerns in detail. Instead of first attempting to determine whether the failure was related to the known 6.2L issue, I was told I would need to pay nearly $2,000 just for an engine teardown and diagnosis. From there, I was presented with worst-case scenarios of either approximately $7,000 in lifter repairs or close to $18,000 for a complete engine replacement if it was not covered. As a customer, that was extremely stressful and discouraging, especially considering the known history surrounding these engines. Something about the process did not sit right with me, so I decided to get a second opinion. I took the vehicle to Classic Chevrolet in Grapevine, explained the exact same issue, and their team immediately checked whether the engine failure was related to the GM special coverage/recall concern. Within a short period of time, they confirmed that the engine failure WAS related to the known crankshaft issue tied to the 6.2L coverage policy, and the repair is now being covered. The difference in experience between the two dealerships was night and day. Classic Chevrolet approached the situation with professionalism, transparency, and genuine problem-solving. Sewell, on the other hand, made me feel like I was being pushed toward massive out-of-pocket expenses before properly investigating whether the issue qualified under GM coverage. I expected much more from a Cadillac dealership representing a luxury brand. Customers should not have to feel pressured or frightened into major repair costs without a thorough and honest effort to first identify whether the issue falls under known manufacturer coverage. Based on my experience, I strongly recommend that anyone dealing with 6.2L engine concerns seek a second opinion before authorizing major teardown or repair charges.
• CC

  Cesar Carrillo

  5 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Experience at Sewell Cadillac Dallas! We recently purchased a Certified Pre-Owned Cadillac LYRIQ AWD Luxury 3 from Sewell Cadillac Dallas, and the entire experience was outstanding from start to finish. Our sales consultant, Mary Mabry, was absolutely amazing professional, knowledgeable, patient, and genuinely helpful throughout the entire process. She made what can sometimes be a stressful car-buying experience feel smooth and enjoyable. After taking delivery, we noticed a few minor issues with the vehicle. What really impressed us was how Sewell handled everything. They addressed and fixed every concern within a week, no hassle, and even provided us with a loaner vehicle in the meantime so we weren’t inconvenienced at all. That level of customer service is hard to find these days, and it’s exactly why Sewell has such a strong reputation. Standing behind their vehicles and taking care of customers after the sale speaks volumes. Because of this experience, we’ll be Sewell customers for life. If you’re considering a Cadillac or any vehicle, I highly recommend Sewell Cadillac Dallas and definitely ask for Mary Mabry!
• BW

  Blake Wamsley

  6 days ago
  5.0
  Highly recommend Jamie Lee. I purchased a used truck from him. The majority of our communication was over text message, which I asked for. He was prompt to respond and very professional. He and Sewell went above and beyond, fixing a small ding and removing the previous owners emblems off the back without me asking.
• BC

  Brian CK Carter-Kacho

  May 11, 2026
  5.0
  We're big fans of Sewell, have bought our last three cars from Sewell, and are now buying a fourth car. We have a bad car buying habit, and I have a hard time even considering buying from a different company. Taylor, the Sales Director, helped us get into the perfect car for my wife, and a price that fits our budget. Buying a car should just never feel this good.
• OB

  Ovie Beltran

  May 7, 2026
  5.0
  I live in Houston and have a Sewell Cadillac dealer just a mile away. They are great but Guess what so is the Dallas Dealer. Being from Houston Cant believe I am saying that. They treated me fair and fast. I want to give William S. a High 5 and thank hm for working with me in getting my new automobile. Cant wait till it is ship to me here in Houston.

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