Service Department - Sewell Lexus Of Dallas

Reviews

• BY

  beth young

  Jul 31, 2026
  2.0
  i really don’t write not nice reviews but… i brought my hummer in for a flat tire and a small vent to be replaced. william was my service advisor. so i told him we had to leave town the next day and he said no problem … well it didn’t get ready. so picked it up when we got home. i noticed that the vent was not fixed nor replaced. i texted william 3 times and never got a response so i called and was told to bring it in today so i did. i asked for william but apparently he was too busy and had no idea what they were talking about. He doesn’t seem Sewell quality at all. Alex and Timothy helped me and they were so nice and accommodating and they ARE sewell quality… definitely won’t be asking for Willi again! thank you Timothy and Alex for being so kind! Beth Young
• LJ

  Lowkey Johnson

  Jul 22, 2026
  1.0
  One star because the service person (male) told me to bring the loaner car back and that I would be charged. I asked could I return the loaner the next day because I was handling personal business and he stated, “ No we can’t loan out cars and keep them past a certain time.” However, it took Sewell 2 1/2 days to change the oil and brakes. I was patient with them and didn’t pry and they gave me a loaner almost in E. Nevertheless, I brought the car the same day the customer service representative called. When I arrived the rep called me and stated, “You can keep the loaner another day or two.” He didn’t know I was sitting in the waiting area and had paid for the service and was waiting on my car. I told the rep no thank you and advised the front desk to please hurry to retrieve my car. I got in the car and it had a very funky smell. It took a day or two to get the foul smell out of the car. I do not plan to go back to Sewell.
• JJ

  Jay john

  Jul 13, 2026
  1.0
  I bought a lexus about a year ago, from a private party I refused to take her to a jiffy lube and only take to a Sewell be cause I trust their work and I wasn't disappointed. Great customer service and had a loan car I took my car in again to have oil changed and service and top notch. . I always will pay more for the piece of mind knowing my car will be taken care of HOWEVER!! I called this morning to inquire about getting windshield wipers replaced. Again, proce is not an issue and my time is worth the extra $ I pay at a dealership I told the lady that I was going out of town and I was in a hurry and asked how long . She stated I woukd have to give 1.5 - 2 hours to wait. I was shocked to be honest and said its just a windshield wiper replacement?, thinking maybe she diddnt understand what I was asking. She conformed the wait I find this unacceptable and all it takes is less than 5 minutes. Tbe customer service was definitely lacking. I feel Sewell sets the customer up with this customer service facade , to get you in the door. No way should anyone wait 2 hours for a windshield wiper replacement So I went to auto zone and asked if he woukd replace it for $50 and it was done in less than 5 minutes and he diddnt want my $ i insisted and gave to him I can no longer go back to this dealership with a feeling of customer service "entrapment"
• VE

  valisha edwards

  Jul 11, 2026
  5.0
  Exceptional customer service is exactly why I’ll be a Lexus owner for life! A huge thank you to Trisha Byrum, Service Department Manager at Sewell Lexus. I brought my vehicle in for service, and somehow my owner’s manual went missing. I didn’t realize it until three months later. When I contacted Lexus, Trisha didn’t hesitate. She immediately ordered a replacement owner’s manual and had it shipped directly to my home. That level of professionalism, accountability, and customer care is rare. Sewell Lexus continues to set the standard for excellence, and Trisha went above and beyond to make things right. This is why I’ll drive a Lexus for life. The service is impeccable!
• GJ

  Gregory Jones

  Apr 8, 2023
  5.0
  Beyond great service.