National Car Rental

Reviews

• WW

  Wesley

  Sep 28, 2026
  1.0
  Fraudulent charges. We rent with national a lot but when we dropped the car off, we ensured keys were present but received a $75 equipment charge with no explanation. We called support who couldn’t give us the why either. Had to dispute and escalate it to get it removed. Absolutely fraudulent behavior and complete BS
• JJ

  Joanah

  Sep 28, 2026
  1.0
  Horrendous customer service from the Assistant Manager who refused to swap out our rental car that had problems at 8am because he claimed to be overbooked. He sent us away in the very same car we reported problem with without so much as taking an incident report. We used a business account and Emerald, and I would hope the safety of clients and drivers on the road in general would trumph the bottom line. Safety first, customer service second. The Assistant Manager here failed at both. I will be escalating this behaviour incident as it is unacceptable.
• RK

  Romey K

  Sep 24, 2026
  1.0
  I received horrible customer service by Tony and the management at National. We rent vehicles often through my employer and he denied to rent me a vehicle based upon his discretionary review of my driver’s license condition. Horrible customer service for a corporate account.
• JG

  Joe Goldrick

  Sep 18, 2026
  5.0
  Trish was more than helpful on our arrival! Our car had an unpleasant odor and she wouldn’t let us leave until we were satisfied. She went above and beyond to attempt to clean/deodorize the vehicle, and just as we were loading our bags another larger cleaner car pulled up, she quickly switched us. She’s the real deal! The agent at the exit was also very polite and helpful, we didn’t catch his name. 9/18/26 2:30-3:00pm timeframe. 10/10 would recommend!
• PG

  phillip greenberg

  Sep 10, 2026
  1.0
  As a vet / amputee maybe I take for granted most people respect my service &injury. lady was rude, &offensive when I walked in. I had reserved 2 cars from hertz, & Avis. Thinking they would allow me to change my drop off location so I could drive away. Wrong. None of the car companies would allow me to get a car &drop it anywhere except the airport.I was left stranded @Dallas. Had to rely on a family member to take off work to help me. None of the desks are in the airport itself. had I known I would have had an escort take me. But I decided to walk, I took shuttle to my car. After being denied my car from Avis because I didn’t wanna return it to the airport ( I was driving back to Lubbock) I walked to my next car. For a normal person maybe not a bad walk, for me, a fairly new amputee, I was struggling, after hertz wouldn’t help I walked to National , they appear to all be the same company , national , enterprise , & Alamo @the Dallas love field.I was struggling, sweating, about to pass out, my leg was throbbing swollen and I couldn’t take another step. She was busy, so I walked to only place close to the counter where I could sit &communicate. The chairs were far across the room, I sat at the very end on a table and immediately removed my throbbing swollen prosthetic. Finally it could breathe, she was done with her customer, immediately started with an attitude. I said I walked there and I needed a car, explained situation, she said we have no cars. I asked about other companies. She said all 3 have no cars. I started asking about other companies and she mentioned walk to hertz. I had already came from there, not sure how she missed me coming from the left, limping with my bag across her lot, but when I said that she told me if I knew everything I didn’t need her, Okay. So can you tell me? Is there only these 5 companies I said ? She said look you don’t want my help, &I don’t work for them so you need to go. I was in a bad spot. This lady has no cars. I didn’t know what I was gunna do but I knew if I was gunna walk I needed a rest and there was nowhere to go. I was stranded. And this lady won’t tell me if there is anymore places I can try or where they are. I said look can u just tell me , is there just these 5 companies or is there more? she started naming them, she talked about Payless ( Payless is linked with budget/Avis on same lot) I just came from there . She said so u know everything u don’t need me/again I don’t work for them. I said isn’t there another company. After prying it out of her and her disappearing and telling me I needed to leave , I couldn’t at that point, my leg was off, I couldn’t put it back on it was swollen, I was stuck on her counter, unable to move or walk, no wheelchair. She said that’s my fault I should have brought one, provided no way to help except threatened to call cops. Customers came in . I thought I was a customer? She immediately helped them and ignored me. So I told the customers , since I wasn’t done being helped and I was first how she was treating me. They didn’t seem to be much interested. They weren’t mean or rude , they went out the door maybe to a shuttle or their car with smiles . I don’t think I was interfering or scary. Sitting on the counter with no leg, 50 feet away from anyone. She never once came close to enough to talk to try to listen or help. There was another rental company,she would only tell me it was around the corner. But I couldn’t see any corners or other streets. I wasn’t about to wander off in the wrong direction given I was already @my end. If I was gunna walk somewhere I just needed to know exactly where it was. She wouldn’t help me. She said I bothered her customers and she was calling the police. @ this point completely fine with that because I needed help.I wanted to try the last company. wouldn’t tell me name/how to find it.still don’t know where it is ,She never called the police

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