National Car Rental

Reviews

• MN

  Michael Neves

  4 days ago
  1.0
  I would give 0 stars if that was an option on here for my last rental experience. I have rented from this location multiple times and have never been disappointed in the poor customer service I experienced over the weekend. I turned a car back in Saturday night on the 15th of August around 9:20pm which was 1 day earlier than the rental contract was for. I made it 15 minutes before the 24hr mark. I could not locate anyone to return the vehicle. I finally found 6-8 people pulling up in a van. I asked them to help me return it. They said I had to find the people in the grey and blue vest. I asked if they could call someone and they said they could not. I then was told to go downstairs by someone else which I did. I told the guy behind the counter the situation and he said to just leave it, and they could see on cameras what time i returned it. I told him I didn't want to do that and wanted proof now of the return and asked for a manager. I could tell right off when the manager came that he was angry I made him get out of his chair. He insisted the same thing the guy just told me and said he knew what he was doing. I said OK and walked away. The next day I received an email around 10:30am with confirmation of the retuned rental. to no surprise I was charged for 2 days and showed I returned it at 10:30am on the 16th and not the night before. I called immediately to discussed this and request a call back from the location since I can't get them to answer their calls or return my call back when requested by the customer service team. Just really disappointed in how the situation was handled. loyalty doesn't matter these days anymore.
• AN

  András Dr. Niklós

  Aug 13, 2026
  5.0
  ​Outstanding, professional service when I was in a tough spot! ​After a nightmarish experience with another rental company left me stranded, I turned to the National team at DFW Airport. From the moment I arrived, every single employee provided flawless, top-tier service. ​They immediately recognized my difficult situation and handled everything with incredible efficiency and care. They fully respected and honored my elite status, making the entire process seamless and smooth. The overall attitude of the entire team was truly exemplary. ​Huge thanks to the National DFW team for stepping up and delivering true premium customer service! Highly recommended!
• CD

  Charis Duenas

  Aug 12, 2026
  1.0
  Reply to Owner’s Comment Below: Yes, I called and reported this incident. I have yet to receive a response. Looking forward to one. — Back in June, my rental malfunctioned and had to be returned early, which was already a frustrating disruption. The onsite manager, Alexia Martin, kindly offered to reimburse my Lyft ride and provided an email address for the receipt. Unfortunately, after several follow-up emails, I have received no response or even acknowledgment. I have consistently had great experiences with National at other locations, so the lack of communication and follow-through here was especially disappointing. I hope this branch improves its customer service and honors the commitment made.
• JJ

  Joanna J

  Aug 11, 2026
  1.0
  After landing traveling to national for a reservation the desk was friendly but going to pick out a car, the guy talking ahead of me talking about which cars are available. I had to raise my voice to tell him I can’t hear him, he stopped walking and walked towards me. Only were two options available, I choose the first one we were at. Noticed once I got to my hotel the key alarm wouldn’t work. Had to leave back doors unlocked at the hotel. In the morning had to climb through the back to get to front bc like stated I manually locked driver door bc key alarm wasn’t working. I get to my “job” and car suddenly stops working. Yall why on the window I notice written dead batt 😩 so during my business I had to keep stepping out for AAA to come, deemed it completely dead. Tow company came. Then they booked me an uber to go to enterprise. It was a rough first day traveling. But the rental place should have never had that car in the lot in the first place and the service guy should have noticed as well. Even the ppl at the exits could have seen it. Picture below
• HW

  Henry Watton

  Aug 10, 2026
  4.0
  I’ve rented cars for my cousin on several occasions and myself recently. The DFW airport location was painless at first. Lol. The clerk saw my reservation and said “go that way and pick a car”. The car itself was clean and a delight to drive. Returning it was the pain. Not the people or the process, but the distance from the airport! Had to take a tram then a bus that went around our gate stop twice. Plus it’s miles from the airport to begin with. I’d highly recommend adding at least 30-60 minutes to your travel plans in DFW. Lincoln Ne airport location is a walk across the street. All the Nationwide/Enterprise clerks are friendly and knowledgeable at all locations I’ve used.

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