Go Luxury Auto Group

Reviews

• MS

  MICHAEL SCOTT

  4 days ago
  2.0
  I want to start by making something very clear: I am giving Go Luxury Auto two stars not because of the vehicle I purchased, but because of the overall experience I had purchasing it. I actually really like my vehicle and ultimately decided to buy it. However, the process of getting to that point was one of the worst car-buying experiences I have ever had. My experience started with a salesperson named Roderick, and unfortunately, that interaction immediately set the tone. I arrived with an appointment already scheduled. My intention was simple: I wanted to test-drive the vehicle first to determine whether I even liked it before discussing financing, payments, or making a deal. Instead, Roderick immediately took me to his desk and began asking numerous questions about my finances, what type of payment I wanted, and other details surrounding the purchase. Multiple times, I explained that I could not answer some of those questions yet because I hadn’t even driven the vehicle. I repeatedly asked, “Can I test-drive the car first?” Rather than listening to me as the customer, Roderick continued pushing the conversation toward numbers. At one point, he asked what type of monthly payment I was looking for. I told him I didn’t know yet because, again, I wanted to drive the vehicle before discussing the business side of the purchase. His response was essentially, “So if I give you a $1,500 car payment, you’d be okay with that?” That type of sarcastic and condescending response was completely unnecessary and unprofessional. The interaction became increasingly frustrating because I felt like I had to argue just to be allowed to test-drive a vehicle I had specifically made an appointment to see. What bothered me even more was Roderick telling me that this was simply “how they do things over here.” I was told that I couldn’t test-drive the vehicle unless I essentially signed off indicating that if I drove it, I was prepared to move forward with the deal and leave with the vehicle. That immediately didn’t sit right with me. Eventually, the situation became frustrating enough that Chris, the sales manager, stepped in and moved me to another salesperson. And this is where things became even more confusing. The next salesperson allowed me to test-drive the vehicle before doing any business or committing to purchasing it — exactly what I had been asking to do from the moment I walked through the door. So clearly, what I had previously been told was “how they do things” wasn’t actually the case. After finally being allowed to drive the vehicle, I liked it and ultimately purchased it. And that’s important because I want this review to be fair. Go Luxury Auto has some very nice vehicles. I purchased one of them. My issue isn’t with the vehicle — my issue is with the customer experience. I was able to separate my frustration from the business decision and purchase the vehicle because it was the car I wanted. But a customer should not have to endure an unnecessarily confrontational and disrespectful interaction just to get to the point of buying a car. Roderick actually lost the sale personally because of the way he handled the interaction. More importantly, as my first point of contact, he created an extremely poor first impression of the dealership as a whole. For a business selling luxury vehicles, the customer experience should reflect the quality of the vehicles being sold. In my experience, it did not. Management should seriously evaluate how customers are being treated by members of the sales team because one employee can negatively impact the reputation of an entire business. Had another salesperson and the sales manager not stepped in, I would have walked out and purchased a vehicle somewhere else. So yes, I bought my vehicle from Go Luxury Auto, and I am happy with the vehicle itself. But would I recommend someone else shop here based on the experience I had? At this point, I honestly don’t know that I could. The vehicle earned the sale. The customer service almost lost it.
• TE

  T Esteen

  6 days ago
  5.0
  I recently purchased a vehicle from Go Luxury Auto Sale Sydney, and I can honestly say the experience was exceptional from start to finish. She did an amazing job, and her manager Chris was absolutely part of the dream team. The buying process was one of the easiest I’ve ever had—everything was smooth, clear, and stress-free. Both of them were highly knowledgeable, professional, and genuinely helpful throughout the entire purchase. They made me feel confident in my decision and answered all my questions without any pressure. If you’re looking for a luxury vehicle with a great team and a seamless experience, I highly recommend Go Luxury Auto Sale Sydney. Thanks again for everything!
• SA

  Shannon Jiu-jitsu Athlete

  Aug 28, 2026
  5.0
  JJ is the MAN!!! first of all as a female purchasing a luxury car the task can be a little daunting. No disrespect to the industry, the reality is this is a foreign language that I am Not fluent in! I called probably 5 different dealerships and my experience was subpar. Less than adequate communication, a lack of understanding of my goals and frankly an all around disdain for my methods. I get it! I am not for everyone and neither were my car buying decisions. Enter JJ! He was thorough, communicative, informed, educated and PATIENT! No pressure only concern and a desire to participate in my purchase process! He was just as invested in what I wanted as I was and he Was willing to do whatever he could to walk me through the process! I bought my car at least 5 weeks ago and he still checks in, updates me and makes sure everything is perfect! Who does that???? Ladies, and gentlemen! This is your guy! Don’t waste your time on a lazy dealership, please 🙏 JJ is the man. I won’t buy a car from anyone else.
• TE

  Tara Egan

  Aug 18, 2026
  1.0
  I test drove a vehicle in May, and during the test drive the salesperson told me, "We just got this car, but it won't last long. We ordered new tires for it, but they haven't come in yet." I specifically asked, "If I buy the car, will I still get the new tires?" He assured me that I would and said they would schedule an appointment once the tires arrived. About a week after purchasing the vehicle, I followed up and discovered the tires had not even been ordered yet. After waiting another week or so, I finally brought the vehicle in to have the tires installed. On my drive home, the tire pressure warning light came on. When I inspected the tires, they didn't appear new at all. Two were missing valve stem caps, and the tread depth looked questionable. Shortly after, I learned that the employee I had been working with had been fired. At that point, I took the vehicle to Mercedes-Benz for service and a full inspection. Their inspection revealed that the rear tires measured 4/32" and the front tires measured 7/32", and they recommended replacement. I was shocked. When I contacted Go Luxury, I was initially told that their salesperson should never have promised me new tires. After numerous phone calls and a lot of back and forth, they offered to replace only two tires instead of four. Eventually, they agreed to replace all four tires, but they installed a budget tire brand (Lexani) on an AMG Mercedes. By then, I was simply exhausted from dealing with the situation. Buyers should also be cautious about the "blackout package." My vehicle already came with blacked-out features from the factory, yet they would not remove that charge from the price. I let it go at the time, but looking back, it was another red flag. The only person who handled this situation professionally was Greg in the service department. He inherited a mess that he did not create and did his best to help. Another employee who called me seemed more concerned about my frustration than resolving the issue and even threatened to end the call. Based on my experience, I would not recommend purchasing a vehicle from this dealership.
• BB

  Bishop Avery Burgin

  Aug 5, 2026
  1.0
  At first, the buying experience seemed wonderful—or so I thought. As soon as I test drove a different car, they quickly sold me another car that I never even got to test drive. The day I drove off the lot, I immediately noticed the rear of the car shaking. Before I even made it home, I texted my salesperson. I was told the service department would contact me, but that never happened. I had to return to the dealership three separate times, and I even reached out to the manager. On my last visit, neither my salesperson nor the manager was there. Instead, Andrew, who sits at the front desk and acts like a backup salesperson, immediately became argumentative and dismissive, speaking to me as if he had sold me the vehicle himself. They claimed they had been trying to contact me, yet somehow my phone number “wasn’t in the system” and they were calling my grandfather, who lives in another city. Then they tried to blame that on me. I’ve been complaining about this vehicle since DAY ONE. Instead of taking my concerns seriously, I’ve been passed around, dismissed, and treated like I’m the problem. To make matters worse, while looking over the car, I discovered zip ties holding part of the rear wheel well together. That immediately made me question whether this vehicle had previously been in an accident or had repairs that were never properly disclosed. Rather than inspect the issue or even explain why it’s like that, the dealership has completely avoided addressing my concerns. I also requested information about the extended warranties I purchased, and getting that has been another frustrating process. At this point, I don’t even want the dealership touching my vehicle anymore. After the way I’ve been treated and the lack of accountability, I’d rather take it directly to Audi for a complete inspection and let trained technicians determine what’s actually wrong. A dealership’s customer service shouldn’t end the moment the paperwork is signed. Standing behind the vehicles you sell and treating customers with respect should be part of the experience—not an inconvenience. I cannot recommend buying a vehicle here based on my experience.

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